MELISSA L. JOHNSON

Portsmouth, VA. *****

Phone: 757-***-****; e-mail: adcpby@r.postjobfree.com

OBJECTIVE

To obtain a position that will allow me to utilize my current skills while advancing within the company and extending my existing knowledge.

EDUCATION

Paul D. Camp Community College

A.A. degree in Management

Graduate: May 2015

Project Manager, Friant

10/17 to present

Developing and maintaining a pleasant business to business relationship with inside sales, dealers, and our customers for a furniture manufacturing company. Preparing / updating order acknowledgements; communicating with production, accounting, and order entry on a daily basis. Follow productivity reports, ship reports, inventory, daIly. Manage the entire order to assure a on time scheduled delivery.

EXPERIENCE

Inbound member representative, ABNB Federal Credit Union-10/15-10/18

Handle incoming calls and making appropriate transfers, provide information to address inquiries regarding products and services, and utilizing cross-selling standards.

Inbound Sales, Cox Communications-1/15-5/15

Handle incoming calls, schedule work orders, one call resolution. Manage the entire account.

Administrative Assistant, Universal Forest Products 8/14-10/14

Maintain supplies inventory by checking stock to determine inventory level: anticipating needed supplies: placing and expediting orders for supplies: Invoicing, Production, schedule deliveries.

Retail Banker, Woodforest National Bank-5/14-8/14

10 key touch, Frontline support and service including marketing and cross-selling products and services, developed customer-service skills by successfully interacting with 40+ customers daily.

Account Manager, B&B Manufacturing-2/11-3/14

B2B sales in the death care industry. Open and perform account maintenance on business accounts. Enhance customer satisfaction, engaging, and developing good professional relationships with customers.

Customer Service Manager 1999-2001

American Savings Discount Club

Managed a staff of 100 CSR’s

Handled all customer complaints, by email, letter, face-to-face, as well as providing advice and help to customers using our products and services

Supervising customer service teams, training staff to deliver excellent customer service and involving in recruitment process

Responsible for communicating job expectations, training, scheduling, coaching, monitoring queues in real time, ensuring agents are following schedule breaks and disciplining actions

Inspire and encourage employees to ensure high levels of moral

Assistant Manager 1997-1999

JD Golden Chain

Manage the store sales team to ensure customers are being helped in a timely fashion

Conduct sales and inventory

Assist in employee recruiting, training and development

Act as a single point of contact

Assist customers and troubleshoot customer service issues when necessary

Store Manager 1992-1997

Hot Sam’s Inc.

Responsible for the overall operations and profitability of the restaurant

Supervised training exercises, including human resources, marketing, operations, sales, payroll

Taking control of all financial management activities including budget control and distribution of staff wages

Qualifications

Over twenty years’ experience in customer service positions, in busy call centers, retail, as well as workforce management. I have verified references, reviewed resumes, and facilitated new hire orientation. I have screened applicants; generated recruitment related documents as well as implemented questionnaires. Played a key role in developing the employer's workforce and conducted preliminary interviews. Performance management, payroll, training, and development as well as disciplining actions .Identified hiring needs and posting on job boards. I have successful completed several business, marketing, and communication courses.

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