OLUSEGUN ADEBAYO AGBAJE

Sex: Male +234********** adcpas@r.postjobfree.com adcpas@r.postjobfree.com

Experienced and analytical IT Service Management Specialist

CORE IT PROFICIENCIES

Information Technology Service Management

Customer Service

Organisational Skills

Analytical and Research Capability

Virtual Private Network

Proficient in Remedy\ARS

MS Office

Active directory, DHCP, DNS,TCP/IP

Exchange Mail Services

All Windows OS

Hardware Peripherals

Software Management

Change management

Network Security Tools; firewall etc

Cisco switch

MAJOR ACHIEVEMENTS

Improved incident response and problem management process based on ITIL best practice.

Enhanced Chevron Nigeria helpdesk desk team's commitment and work ethics through exemplary leadership.

Developed auditor's approved (PriceWaterhouseCoopers) business disaster recovery plan for Chevron West African Gas, Ghana

Installed cost effective internet facilities on all WAGP sites (Togo and Benin Republic).

Successful Chevron Global Information Link (GIL3), Windows OS roll-out for West African Gas Pipeline Project and Chevron West African Gas.

Improved awareness on information protection and data privacy among WAGP and CWAG employees.

PROFESSIONAL EXPERIENCE

PRIMESYS NIGERIA, Lagos, Nigeria

IT Consultant Nov.2011 till Present

Analyses clients' IT requirements with a view to giving objective advise on the use of IT

Defines software, hardware and network requirements and provides support for customers

Provide both remote and on-site support for clients

Installation of scanners, printers, peripherals etc.

Lead compliance with information protection and security standards

WEST AFRICAN GAS PIPELINE PROJECT CHEVRON WEST AFRICAN GAS, Nigeria, Benin, Togo & Ghana

IT Specialist Oct 2008 to May2011

Accountable for management of all IT services.

Communicate incident and its impact to all services users

Work with Enterprise technical team when necessary to resolve incident as quickly as possible.

Ensure all services and providers meet the SLA.

Prepare annual budget for IT.

Windows Server and Desktop support including regular server backup

Hardware and software support

LAN (Wired & Wireless) Administration

Secure network with necessary tools, firewall etc

WAN & LAN monitoring and analysis to ensure 99% availability.

Regular interface between WAGP\CWAG and vendors.

IT asset management via Chevron web based asset management.

Smartbadges for new users and secured-ids for road warriors respectively.

Establish internet and leased circuit connection respectively via fiber optics, VSAT, ADSL, modems etc in all project sites, troubleshooting associated problems with service provider.

CHEVRON NIGERIA LTD, (employed via Task Systems Ltd) Lagos, Nigeria

IT Helpdesk/Desktop Analyst

Responsible with a Team for all Locations: Lekki, Escravos, PH & Warri Oct. 2002 to Sept.2008

Desktop/End-user support in all locations

24/7 incident management to ensure minimal disruption to services

Communicate incidents to all service(s) users.

Compilation of known errors and resolution database.

Administration of JD Edwards

User account management on Active directory

Management of Mailboxes, mailbox move, etc on MS Exchange

Troubleshoot and identify Network Connectivity Problems

Manage Escalations and ensure customers’ expectations are adequately met.

Road warrior (remote access connection) support

Meditech Backup

EDI Transmission

LAN\WAN Monitoring

QUALIFICATIONS

BACHELOR OF EDUCTION 1998

University of Lagos, Nigeria

ADDITIONAL INFORMATION

Volunteer Work & Charities

The Lord's Chosen Charismatic Revival Ministry, Welfare Support

Professional Certifications

ITIL, MCSA, CCNA, PMP

Training

2013 - Project Management Professional

2011 - Microsoft Certified Technology Specialist (Upgrade to Windows Server 2008)

2008 - Microsoft Certified Systems Administrator (MCSA 2003)

2007 - Foundation Certificate in IT Service Management

2007 - Chevron Project and Execution Awareness for IT

2006 - ITIL Service Management Awareness, HP Nigeria

2003 - Helpdesk Analyst Training, Helpdesk Institute, Colorado Springs, CO, USA

2002 - Cisco Certified Network Associate

2002 - Microsoft Windows 2000 Training, Bi-trax Company Inc. (Technical Education Centre), Lagos, Nigeria

2000 - Microsoft Windows NT Certification Training, Computer Powerhouse International, Lagos, Nigeria

2000 - Microsoft Certified Professional

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