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Customer Service Assistant

Location:
Kingwood, TX
Posted:
April 09, 2020

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Resume:

Marisol Elena Castro

***** ******** ***** **. ******, Texas 77365 832-***-**** adcp9r@r.postjobfree.com OBJECTIVE

Seeking a full-time employment opportunity after the May of 2020 EDUCATION

Texas A&M University, College Station, Texas May 2020 Bachelors of Science in Animal Science, Minor in Business Administration Cumulative GPR: 2.78

Major GPR: 3.20

WORK EXPERIENCE

Starbucks Coffee Company, Houston/College Station, Texas July 2015– August 2019 Barista

• Maintain a clean and organized workspace so resources can be located easily

• Provide beverages, whole bean products, and food within food handling safety regulations

• Provide customers with excellent customer service Barista Trainer

• Trained new team members with positive reinforcement and respectful, encouraging coaching

• Conducted one on one training with new baristas

• Used a variety of instruction tools and strategies to ensure learning

• Positive coaching to ensure customers received great customer service Starbucks Coffee Company, College Station, Texas August 2019– Present Shift Supervisor

• Maintain the organization and management of a shift team

• Ensuring positive customer interactions while maintaining composure during periods of high volume

• Provide clear expectations of baristas while coaching and enforcing positive behaviors

• Follows all cash management and safety procedures RELEVANT EXPERIENCE

Department of Biomedical Science, TAMU January 2017-May 2017

• Undergraduate Research Assistant (6 hours/week)

• Carefully approached foals in order to collect TPR information, recorded twice daily

• Administered mediation orally to foals

• Drew blood from mares when necessary

• Assisted with ultrasounds of lungs of foal for progress purposes LEADERSHIP

Aggie Sisters for Christ September 2016-December 2017 Member (September 2016-December 2017)

• Raise money and collect supplies for Hope Pregnancy Center in Bryan, Texas

• Attend weekly bible studies to discuss interpretations of the Bible Aggie Classics September 2018-Present

Member (September 2018-Present)

• Raise money and collect supplies for Rescue Pink, our philanthropy in India

• Attend weekly meetings to create intrapersonal connections with other women

• Aided in several service projects within the Bryan/College Station communities

• Fundraised for the annual Rescue Pink Volleyball tournament by contacting businesses in surrounding areas

• Volunteered time for new member recruitment

Fish camp

Counselor (Spring/summer 2017) Spring, Summer 2017

• Selected based on a competitive interview and application process

• Planned all logistics for a 4-day extended orientation program for incoming freshmen

• Developed and maintained relationships with incoming freshmen and 23 additional counselors Fish camp

Counselor (Spring/summer 2019) Spring, Summer 2019

• Selected based on a competitive interview and application process

• Planned all logistics for a 4-day extended orientation program for incoming freshmen

• Developed and maintained relationships with incoming freshmen and 23 additional counselors

• Aided in the training of first year counselors

• Maintained fish camp traditions by corresponding with Co-Chairs and other second year counselors

VOLUNTEER WORK

Houston Food Bank September 2014 – December 2019

• Separated donated food and supplies into appropriate containers for distribution

• Interacted with other volunteers to determine quality of product

• Maintained a clean environment for food preparation

• Carried out oral instructions to determine safe food and other household products Big Event 2017 March 25, 2017

• Painted various surfaces of a daycare center

• Provided yard work assistance and debris removal around the building SKILLS

I am able to:

Learn quickly

Carry out oral and written instructions

Work as part of a team

Handle cash and other monetary forms

Work under pressure

Resolve conflict and maintain a positive work environment



Contact this candidate