Assistant General Manager
Resume:
Kristi Koltunczyk
Waukesha *****
adcp7m@r.postjobfree.com
WORK EXPERIENCE
Assistant General Manager
Village at the Falls- January 2018 to Present
Manage the following departments: Housekeeping, Maintenance, Servers, transportation, and enrichment/activities.
•Hire, coach, develop, and discipline employees within areas of responsibility.
•Provide back up to the community Sales Leader. Inspect the facility to ensure all tour paths and units are ready. Meet with and lease apartments to potential residents. Provide tours, negotiate/sign leases, and make sales calls.
•Responsible for resident relations to include new resident onboarding, manage the dining room experience and resident experience.
•Associate training. Ensure all employees receive their job, safety, and assigned training programs.
•Provide quality and compliance leadership. Responsible for inspecting the building, doing quality checks of housekeeping/kitchen, ensure all life/safety rules are followed, and ensure food and enrichment programs are being followed.
•Manage vendor contracts, department budgets, labor hours, associate schedules, and associate meetings.
•Assist the General Manager with all aspects of operations
. • Assumed community responsibility in the absence of the General Manager.
•Oversight of workplace safety (safety meetings, incident reports, etc)
•Other duties as assigned
Account Receivable – conduct collections, send letters and make calls as needed to ensure AR
Balances are within company expectations.
Payroll – ensure associates labor hours in ADP are accurate and timely to ensure payroll is
Processing accurate pay checks.
Office Manager/Community Team Lead
Village at the Falls- May 2017 to January 2018
Answer incoming calls and greet walk in traffic in a polite profession manner, which may include Inquiry Intake of potential residents, general questions, family members and/or vendors. Making sure to direct/pass messages to the appropriate party.
Account Receivable – conduct collections, send letters and make calls as needed to ensure AR
balances are within company expectations.
Payroll – ensure associates labor hours in ADP are accurate and timely to ensure payroll is
processing accurate pay checks.
Complete New Hire Paperwork onboarding for all new associates to community. Ensure accuracy
and timely submission to Home Office for payroll & benefit purposes.
Resident Relations – answer questions, provide back up support and assistance to the
Enrichment Coordinator as needed
Suggest and drive resident, visitor, and guest participation in completing the survey questionnaire. Sales support – back up support to Assistant Manager on Tours, make sales calls
General Community Paperwork – responsible for mail, marketing packets, menus, print
schedules, do thank you cards, mass market emails, etc.
Other duties as assigned.
In absence of General Manager or Assisted General Manager:
- Assist with all aspects of operations
- Open & Close for the GM or AGM
- Assumed community responsibility
- Provide quality and compliance leadership doing kitchen quality checks for the night.
Dining Room Coordinator
Village at the Falls- December 2016 to May 2017
• Responsible to develop and promote a variety of activities that include
internal and external opportunities for socialization, across the religious and ethnic backgrounds of the
residents of an assisted living community. All responsibilities were conducted in a manner that is consistent
with the philosophy of memory and Ashford Martin Corporation.
Assists in developing, implementing, and coordinating tenant-centered social events, including community
intergenerational programs.
May be required to prepare and serve coffee, tea, juice etc.
May be required to wash all pots, pans and cooking utensils used to prepare a meal.
Required to assist in cleaning work areas, dining room floor, dining room tables, and dining room chairs after each meal and occasionally after special events, sweep and mop floor at the end of shift.
May be responsible for between meal nourishment.
May serve meals to residents in dining area. May assist with the pouring of the beverages at each meal.
Required to assist in the cleaning of the kitchen equipment, food storage area, and supply areas according to the facility schedule.
Required to remove garbage from the kitchen and to clean trash containers.
Required to perform duties in a swift and orderly fashion in order to accomplish tasks in allotted time.
Assures personal compliance to all state and federal regulations including blood borne pathogens, infection control, use of hazardous materials, and fire safety.
Assures personal compliance to resident’s rights.
Follows safety procedures as stated in dietary service manual.
Life Enrichment Coordinator
Aster Memory Care of Mequon - August 2016 to November 2016
• Responsible to develop and promote a variety of activities that include
internal and external opportunities for socialization, across the religious and ethnic backgrounds of the
residents of an assisted living community. All responsibilities were conducted in a manner that is consistent
with the philosophy of memory and Ashford Martin Corporation.
Assists in developing, implementing, and coordinating tenant-centered social events, including community
intergenerational programs.
Created the monthly activity calendar and submit to the portal in advance no later than the 21st of current month for the next month residents viewing.
Utilize resident assessments to create innovative personalized programs that are engaging to residents.
Plan and perform regularly scheduled tenant activities.
Completion of all tasks and functions while maintaining a high level of resident safety.
Responsible for the procurement, care, and maintenance of all event supplies and equipment.
Scheduling of all transportation utilizing the appropriate and safest mode for assistance.
Present professional appearance
Work closely with wellness Team to follow Life Enrichment Standards specific assisted Living and/or Memory Care areas.
Life Enrichment Assistant
Saratoga Grove Retirement Home - August 2014 to August 2016
•Developed a Life Enrichment program based on our residents' interests needs and abilities, enhancing their wellness and quality of life.
• Observe resident attendance, mood, behavior, and degree of involvement so that facility activities and
resident progress are evaluated, by noting, reporting and charting resident behavior.
•Participated in the development and implementation of life enrichment care plans and resident assessments.
•Completes new resident and quarterly assessments to identify our residents interests.
•Interviewed resident and/or family members to obtain activity information and planning the activity.
•Created Life Enrichment calendar that highlights the scheduled activities, events and outings.
•Assist in developing and maintaining a volunteer program through recruiting. Provided orientation and support for our volunteers.
•Create and maintain an atmosphere of warmth personal interest and positive emphasis, as well as a calm
environment throughout the facility. Attitudes and actions demonstrate personal responsibility for customer
satisfaction.
• Ensure that all charted activity documentation notes are informative and descriptive of the services provided
and indicate the resident's response to the service.
•Maintain all areas for activities within the community in a safe and neat manner.
•Assist with planning and implementing marketing events that promote the facility to potential residents.
•Work as a team player with other departments involved.
Providence Healthcare and Rehabilitation of Downers Grove - May 2016 to August 2016
{Internship} May 2016- August 2016
Participate in development and implementation of life enrichment care plans and resident assessments.
Interview resident or family members to obtain activity information.
Assist in developing volunteer activity assignment.
Involve the resident family planning activity when possible.
Work as a team player with other departments involved.
Create and maintain an atmosphere of warmth personal interest and positive emphasis, as well as a calm
environment throughout the facility. Attitudes and actions demonstrate personal responsibility for customer
satisfaction.
• Ensure that all charted activity documentation notes are informative and descriptive of the services provided
and indicate the resident's response to the service.
• Learn the MDS and attend care plan meetings.
Concession Manager
Kane County Cougars - Geneva,IL - April 2005 to August 2014
Organized serving activities for the special group sections.
Train new employees on setup, serving instructions and cleanup detail
Worked as a server, taking orders, interacting with customers, and resolving complaints
Hanover Township Senior Services (Internship)
- August 2013 to May 2014
Lead instructor for Matter of Balance class
Lead instructor for Strength class
Instruct classes for adults 55+ in the Walking Fit program.
Train participants in a manner that is both demonstrative and professional
Watch and correct participants when exercising in an unsafe manner
Set up and take down class equipment
Begins and ends class on time
Take attendance of class
Educate members and program participants on appropriate and comfortable attire for group exercise class.
Know the names of members and uses their names when speaking with them.
Exercise regularly to maintain fitness level (strength and endurance).
Communicate any suggestions to improve the programs within the fitness area.
Provide new ideas for activities to do which include parties, classes, movies, and much more.
Work with social services on organizing events such as: craft show, bake sale, health clinic.
Carry out other duties as assigned by the program director
Set up surveys and enter them in the computer under surveymonkey.
Wait staff
Victory Centre of Riverwoods - December 2012 to March 2013
Assist with preparation and service of meals with a focus on quality, taste and appearance.
Respond to customer needs by serving substitute foods in a timely manner for residents who may request
food other than what is served.
Clean worktable, refrigerators/freezers, juice machines, or other equipment as assigned.
Assist with and actively supported all special events held within the community.
lab Student
Early Childhood Education Center - October 2012 to December 2012
o Prepred food, clean tables and put away book
Provide assistance to children with games, bathroom breaks
Supervised children while outside and in classroom
St Charles Park District August 2007 - June 2008
Provided assistance to children with their homework
Supervised children with different games and while they were outside' Cleaned the tables for snack time
and after snack time
EDUCATION
MBA in Gerontology
Concordia University Chicago - River Forest, IL
August 2015 to December 2017
Concordia University Chicago- River Forest, IL
Bachelors Science-2014
St. Charles East High School - Saint Charles, IL
2009
CERTIFICATIONS
Food Handler
March 2020
Certified Dementia Practitioners
March 2020
Activity Director: Current
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