WILSON FRIDAY VILLAPANDO BERNABE, ITILv*

*/* **** ***, ******* 4 Isabelle Garden Villas

E. Rodriguez Ave., Brgy. Moonwalk, ParanaqueCity

Mobile: (63-921*******

Email: adcp70@r.postjobfree.com

QUALIFICATIONS

Solutions-focused, dynamic, skilled, team oriented IT Enterprise Service Delivery Consultant with broad-based experience and hands-on skills in Systems Administration and Infrastructure Engineering. Successfully implements highly effective IT Projects and Deliverables on time with contingencies of any risks that might occur. Proven ability to successfully analyze an organization's critical support requirements, identifies deficiencies and potential opportunities, and develops innovative solutions for increasing reliability and improving productivity; Broad understanding of Infrastructure Security and Vulnerability to harden all systems equipped with tools to prevent breaches and compromisations in operations.

OBJECTIVE

to impart extensive Information Technology expertise in the field of technical administration, systems analysis, and service management. Become an asset to an institution that views and utilizes IT as an important resource in the realization of its vision and objectives.

PROFESSIONAL EXPERIENCES

IT Senior Infrastructure Engineer September 2019 – January 2020

Bluestone Servicing

Units 1-4, 23/F Zuellig Building, Makati Ave., cor. Paseo de Roxas,

Makati City 1226, Philippines

General Responsibilities

to all systems.

·Design, Implement, Test and document, capacity plan for Bluestone Infrastructure (primarily Azure Cloud) in accordance to standards.

·Manage and maintain Bluestone’s Citrix farms for both internal and external customers

·Manage and maintain the security aspects of Bluestone’s on premise and Cloud infrastructure including monitoring of IPS, Antivirus, Azure and Google apps environment.

·Provide level 2 and 3 support on all infrastructure related systems and ensure issues are resolved in a timely manner and in accordance with agreed SLA’s

·Manage vendor relationships including obtaining quotes on hardware/software solutions.

·Ensure procedures, and controls are executed within deadlines

·Contribute to on-going process improvement of policies, procedures, and controls

·Maintain an asset registry and CMDB including hardware, software and configuration standards

Tools and Applications

·Operating Systems – Windows Server 2008/2012/2012R2 and ChromeOS

·Jira Ticketing Systems

·Citrix such as XenApp and NetScaler

·Cloud based solutions such as Google, Azure and Office 365

·Virtualization such as VMware and Hyper V

·Storages such as NetApp and Nimble

·Firewall such as Fortigate/Fortinet

Accomplishments

·Successfully implemented Internet Redundancy to provide contingencies in network connectivity and maximize stability and availability of the production in Manila Site.

IT Service Delivery Lead/Systems Administrator October 2018 – August 2019

MVP Asia Pacific Incorporated

Branding China Holdings

1F Business Center 12 Philexcel Business Park, MA Roxas Highway

Zone 2009, Clark Freeport, Angeles, Pampanga, Philippines

General Responsibilities

to all systems.

·Ensure the operations and availability of 24/7 financial trading platforms.

·Receive inbound requests through channels via mobile, web forms, email and messaging from internal stakeholders in IT and the business.

·Service management task such as logging and raising tickets for incidents, requests and changes.

·Conduct systems and service documentations

·Handles stakeholder’s queries and requests

·Ensure high service delivery quality standard

·Work across with teams and expert domains, including infrastructure, application development, business architectures.

Tools and Applications

·Operating Systems – Windows Server 2008/2012/2012R2, Red Hat Linux

·Storage and Backup - NetApp, Netbackup, Backup Exec, SAN and NAS

·Patch Management – BMC Client, WSUS, SCCM, LanDesk

·ITSM – Jira Service Desk, Atlassian

·Security and Privacy – McAfee ePO, BitLocker

·Virtual Technologies – VMWare, Citrix

·Monitoring – Grafana, Kibana

Accomplishments

·Successfully implemented 24/7 IT Service Delivery Operations in the Philippines supporting Exchange Platform.

Wintel Infrastructure Support/IT Security Administrator (level 3) January 2018 – October 2018

Transcosmos Information Systems Incorporated

Exide Technologies

6/F Commerce and Industry Plaza Bldg., McKinley Hill Cyberpark

Fort Bonifacio, Taguig City, Philippines

General Responsibilities

·Monitors system operations to detect potential vulnerabilities and provide possible solutions.

·Test and deploy SIEM correlation rules related to all systems.

·Performs changes and configurations to all systems network security and vulnerabilities such as firewall, proxy and other security applications.

·Immaculately performs monitoring on all Storages and Backups as part of our daily routines.

·Focuses on Security and Vulnerability Remediation as well as hardening systems for Intrusion Preventions.

·Assess Information Security Risk periodically.

·Performs daily operational work such as security monitoring, security tickets, security data/logs analysis, host configuration audits, vulnerability scans and firewall configuration reviews.

·Administering Active Directory/Domain Controller implementations.

·Automates all server infrastructure support via PowerShell scripting and other automation tools and applications.

·Work and co-operate with engineers, development and production support teams, and other peer Infrastructure group and Project Managers on tasks and projects for local, regional and global peers.

·Successfully delivers multiple task simultaneously and effectively manages and organizes priorities in case of emergencies.

·Understanding client needs and requirements to exceed their expectations and targeting deliverables on time.

·Always practicing the standard processes of Information Technology Infrastructure Library(ITIL)

Tools and Applications

·Operating Systems – Windows Server 2008/2012/2012R2, Red Hat Linux

·Storage and Backup - NetApp, Netbackup, Backup Exec, SAN and NAS

·Patch Management – BMC Client, WSUS, SCCM, LanDesk

·ITSM – ServiceNow, Citrix Metaframe

·Security and Privacy – McAfee ePO, BitLocker

·Virtual Technologies – VMWare, Citrix

·Network Security - ZScaler, Checkpoint, Fortinet

Accomplishments

·Successfully prevented Meltdown and Spectre by immediately rolling out Security patches (EXTRADAT) on all systems and created policies for implementations for newly build systems.

·Successfully manages antivirus centralisation (McAfee ePolicy Orchestrator) all throughout the operations.

Global Wintel Systems Administrator (level 3) December 2011 – December 2017

IT Enterprise Service Delivery Consultant IV

Helion Managed Cloud Operations (Automated Operations)

Hewlett Packard Enterprise

12/F Intellectual Property Center, McKinley Hills

Taguig City, Philippines

General Responsibilities

·Provides level 3 support on all Wintel-based servers on a Cloud Services.

·Provides Cloud computing services on all Global Client via Cloud Architecture.

·Support, operate and troubleshoot Windows based Server infrastructures environment including both Hardware and Operating Systems

·Automates all server infrastructure support via scripts such as PowerShell, batch and VBS.

·Supports data backup and SAN expansions throughout global environment.

·Work and co-operate with engineers, development and production support teams, and other peer Infrastructure group and Project Managers on tasks and projects of local, regional and global scope

·Help our clients to formulate their strategies, document their technical designs, procure their systems and services and manage the overall implementation of mission critical multi-million-dollar projects.

·Perform System Administration, maintenance, backup/restore, installation, upgrading, change requests, configurations & testing (Dev, UAT, Prod, DR) for Windows Servers 2003 and 2008

·Proactive monitoring of all servers, its peripherals and ensure proper operation function for all application system.

·Maintain and update individual batch process, procedures as specified in the Operations and Procedure manuals

·Perform first and second level fault isolation and troubleshooting upon occurrence of an event

·Perform System Performance Tuning

·Manage CPU/Memory Performance/Capacity & Analyze Problems/ Situation

·Perform Daily Service Request

·Proactive work with vendor and customers to troubleshoot incidents till problem resolution and root cause analysis.

Accomplishments

·Spearheaded centralization of Antivirus (McAfee ePO) throughout the global client's environment.

·First to implement Antivirus scan automations covering more than 20 clients across the globe.

Tools and Applications

·Operating Systems – Windows Server 2008/2012/2012R2

·Patch Management – HPSA, WSUS

·ITSM – Citrix Metaframe

·Security and Privacy – McAfee ePO, BitLocker

·Virtual Technologies – VMWare, Citrix

IT Consultant February 2010 – May 2011

Optimum Info Solution Inc.

20/F Unit 2012, Medical Plaza Ortigas, San Miguel Ave.

Ortigas Center, Pasig City, Philippines

Regional Wintel Systems Administrator (level 3) – Asia Pacific Region

Citibank N.A.

31/F CitiTower, 8741 Paseo de Roxas cor. Villar St.

Makati City, Philippines

General Responsibilities

·Support, operate and troubleshoot Windows based Server infrastructures environment including both Hardware and Operating Systems

·Work and co-operate with engineers, development and production support teams, and other peer Infrastructure group and Project Managers on tasks and projects of local, regional and global scope

·Help our clients to formulate their strategies, document their technical designs, procure their systems and services and manage the overall implementation of mission critical multi-million dollar projects.

·Perform System Administration, maintenance, backup/ restore, installation, upgrading, change requests, configurations & testing (Dev, UAT, Prd, DR) for Windows Server, Windows 2000 & Windows 2003 and Windows 2008

·Proactive monitoring of all servers, its peripherals and ensure proper operation function for all application system.

·Maintain and update individual batch process, procedures as specified in the Operations and Procedure manuals

·Perform first and second level fault isolation and troubleshooting upon occurrence of an event

·Escalate any system events to project owner, based on the escalation criteria and chart in the Procedural Manuals

·Perform System Performance Tuning

·Manage CPU/Memory Performance/Capacity & Analyze Problems/ Situation

·Perform Daily Service Request

·Perform Patching Management

·Proactive work with the vendor and customers to troubleshoot incidents till problem resolution and root cause analysis

Accomplishments

·Spearheaded new method of Patching Management (Tivoli Provisioning Manager)

·Created processes of escalations through issues impacting operations

·Created summary reports on all incidents and issues with proper resolutions to enhance support and maintenance with the operations as well as to minimize recurring issues and problems

·Provided Assets Management and Inventory on all hardware, software, and company properties to reduce liabilities within the company premises

IT Head – PH Site September 2009 – February 2010

JobsDB Prestige – Streetdirectory Philippines

9/F Suite 902-903, Taipan Place, Emerald Ave.

Ortigas Center, Pasig City, Philippines

General Responsibilities

·Managed and maintained locally based IT Systems and Network Infrastructure

·Designing and Implementing, and Administering Systems running on Linux such as RHEL, Ubuntu and CentOS.

·Provided overall support on IT Systems and Network devices within the company.

·Maintain, manage and support locally based PABX systems connecting to several sites globally.

·Handles Purchases and Vendor Management on all IT devices; hardware and software used over the operations

·Handles hardware setup and software implementation for the development of the company.

·Spearheading IT developments rapidly for expansions.

·Handles procurement for IT equipment.

·Negotiates, evaluate vendor's proposals and decides purchasing for all IT equipment and facilities

Accomplishments

·Pioneer IT personnel

·Build company's Systems and Network Infrastructure

·Operated Business operations in terms of IT Infrastructure

·Created processes of escalations through issues impacting operations

·Created summary reports on all incidents and issues with proper resolutions to enhance support and maintenance with the operations as well as to minimize recurring issues and problems

·Provided Assets Management and Inventory on all hardware, software, and company properties to reduce liabilities within the company premises

IT Support Executive September 2008 – April 2009

Asian Food Channel Network Private Ltd

3 Fusionopolis Way #12-21 Symbiosis

Singapore 138666

General Responsibilities

·Managed and maintained locally based IT systems and infrastructure

·Provided 1st, 2nd, and 3rd level support to end-users on Windows and Linux Platforms

·Provided 1st level support on Blackberry and other digital devices connecting via wireless LAN

·Provided infrastructure support that included computer hardware/OS related issues and office network

·Responsible for installing, configuring, and administering Windows Server 2000/2003/Exchange 2003

·Liaise with contractors/suppliers on system/equipment servicing

·Responsible for manipulating users, Organizational Units, GPO, and security through Active Directory Services

·Perform Systems Administration and Manage Performance/Capacity Analyze Problems

·Responsible for maintaining Symantec Enterprise Anti-Virus systems to make network free from any types of virus threats and attacks; observed and adhered to the latest IT standards and policies as set and applicable to local environment

·Responsible for monitoring all IT systems and equipment to ensure spare capacity were available for business

·Perform Root Cause Analysis

·Maintained 98-100% compliance in Service Level Agreement (SLA) on all tasks either request or issue

Accomplishments

·Created an access file server for all necessary documents within the company operations

·Introduced compliance on Service Level Agreement (SLA) on all technical tasks and requests

·Created summary reports on all incidents and issues with proper resolutions to enhance support and maintenance with the operations as well as to minimize recurring issues and problems

·Provided Assets Management and Inventory on all hardware, software, and company properties to reduce liabilities within the company premises

·Provided Root Cause Analysis (RCA) on all issues experienced within IT operations

·Created the first Business Process Management Services for Technical Escalations

Senior Technical Support Engineer – IT Operations June 2007 – August 2008

IBM Daksh Business Process and Services Phils.

30/f PBCom Tower, Ayala Ave., Makati City

General Responsibilities

·With superior understanding and implementation of IBM BPMS Process also known as ITIL

·General maintenance of the corporate and operations systems infrastructure

·Responsible for creating and updating the IT knowledge base for documentation purpose

·Properly escalated and coordinated reported incidents by following the escalation process defined for each process/operations

·Responsible for supervision of level 2 support for desktops and all applications to prevent downtime

·Maintained and established a high-quality customer service and professional dealings with the internal and external clients

·Maintained 98-100% compliance on Service Level Agreement (SLA) on all tasks either request or issue given via ticketing system (HP OpenView and Service Desk)

·Completed documentation with maintenance of consistent accuracy on all changes of installation, movement, and repair of desktops, printers, telephone sets, headsets, etc.

·Generated detailed summary and quality reports of all activities, requests, and issues per shift.

·A solid understanding of Desktop Hardware and Software components; a sound understanding of the technical aspects of one or more of the following areas: a)Applications, b)LAN, c)WAN, d)Telecom e) Voice platforms

·Responsible for inventory and repairing/replacing of Idle/Defective Items (CPU, Mouse, Keyboard, and Monitor) and Laptops

·Responsible for maintaining email protocols such as Outlook and Lotus Notes access on all users; installing, administering, creating IDs, and granting access to all users.

Point-of-Contact (POC) for Thomson Technical Campaign (IBM Daksh Business Process Services)

Duties and Responsibilities

·Responsible for creating standard base OS image for the campaign and for others using deployment tools like Business Desktop Deployment (BDD), Symantec Ghost Ver 8.0, Remote Installation Services (RIS)

·Responsible for efficient and timely update of Asset Management Database (AMDb)

·In charged of Laptop Asset Management Inventory to ensure 100% accurate, reliable record; performed the following business standards: WST Compliant, Aida32, Accountability Forms, Hard disk Encryption, and C4EB version to all deployed laptops

·Provided technical support and service in solving operating problems with the system related functions both hardware and software

·Responded to requests of technical support and monitored work orders

·Performed annual inventory of all technical assets such as computers of the company

·Prepared weekly reports to determine workflow and problem trends

·Maintained liaison on all divisions, departments, and field operations from vendors and clients, which performed related duties as assigned.

Accomplishments

·Conducted first test and implementation of Business Desktop Development as substitute to RIS

·Created the first stand-alone image for Thomson campaign desktops (without IBM C4EB image)

·Created several executable scripts for easy installation and implementation

·Migrated emails from Outlook to Lotus Notes on all company users

IT Helpdesk Analyst/Desktop Roving Support October 2004 – June 2007

Advanced Contact Solutions, Inc.

3/f Asian Plaza Bldg., Buendia cor. Tordesillas, Makati City

Duties and Responsibilities

·Basic troubleshooting of desktop computer (Software and Hardware configurations) via phone, IP Switch chat and email

·Basic administration of NICE Systems (Recording Technology) Avaya users, Active Directory Administration, and 3Com VLAN changing

·Monitored production recording (NICE Systems)

·Basic administration of Email and IP Switch Account for all employees

·Monitored traffic and provided quality lines for operations

·Logged all problems using Fault Request Management System encountered by user; and generated incident and downtime reports through the Ticketing System such as Remedy via Citrix Metaframe

·Monitored all IT requests and issues of desired Service Level Agreement (SLA)

·Rendered customer service and assistance on all desktop requests and issues

·Responsible for installation of computer programs, and for upgrade and repair of computer hardware

·Performed monthly and weekly IT Equipment inventory

·Responsible for technical documentation of all IT Infrastructure Software and Design

·Generated request payment on telephone line providers

·Responded to requests of technical support and monitored work orders

·Trained staff in their assigned functions and provided technical assistance to Analysts and users

·Prepared weekly reports to determine workflow and problem trends

·Maintained liaison on all divisions, departments, and field operations from vendors and clients that performed related duties as assigned

·Provided basic troubleshooting on Blackberry such as email protocol and connectivity

Accomplishments

·Pioneer group – Helpdesk Analyst

·Created the first Business Process Management Services for Technical Escalations

·Pioneer group to launch Technical Support via email and voice

TRAININGS & SEMINARS

CYBER SECURITY AND ETHICAL HACKING July 2019

CodeStack PH, Mandaluyong City

SECURE IT (A Data Privacy and Business Continuity Forum) July 2019

CodeStack PH, Mandaluyong City

INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) March 2013

Intellectual Property Center Bldg., McKinley Hills, Taguig City

DESKTOP DEPLOYMENT November 2008

Planning, Deploying, and Managing the 2007 Office System

TechNet LAB Webcast

MICROSOFT: Heroes Happen April 2008

Philippine launch of Microsoft Server 2008, SQL 2008, and Visual Studio 2008

SMX Convention Center, Mall of Asia, Pasay City

MICROSOFT INFRASTRUCTURE OPTIMIZATION October 2007

Rms. A & B, Shangri-la Hotel, Makati City

MICROSOFT FOREFRONT & SYSTEM CENTER March 2008

6750 Ayala Ave., Makati City

NICE SYSTEMS February 2007

IT Department, 1/f Asian Plaza Bldg. Buendia cor. Tordesillas, Makati City

SOPHOS AntiVirus Training August 2006

Microbase Training Room, 3/F Casmer Bldg., Makati City

CISCO NETWORKS 2.5 Basic Administration Training March 2005

Advanced Contact Solutions, Inc., Makati City

LINUX OPERATING SYSTEMS December 2004

Adamson University, Manila

L.E.A.P LEADERS CONGRESS March 2004

Crossroads 77, Quezon City

EDUCATIONAL ATTAINMENT

Bachelor of Science in Computer Engineering 1996 - 2004

Adamson University, Manila

EXTRACURRICULAR

President, MUSIKA SY 2004 - 2005

Malayang Ugnayan ng Sining at Kaisipan

Adamson University Music Society

Student Commissioner, COMELEC SY 2004 – 2005

Adamson University Student Government

Member, ACoES SY 2004 – 2005

Adamson Computer Engineering Society

PERSONAL INFORMATION

Age: 40 yrs. old

Sex: Male

Height: 5' 5

Civil Status: Single

Citizenship: Filipino

Religion: Christian

Date of Birth: April 06, 1979

Place of Birth: Manila

Language Spoken: Filipino & English

PERSONAL REFERENCES

By Request

I certify that the above information and data mentioned are true and correct.

Wilson Friday V. Bernabe

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