Agile Coach/Scrum Master
Resume:
Miriam L. Rodas
Mableton, GA **126
adcp65@r.postjobfree.com
Summary:
SAFe Program Consultant (SPC) and Agile Coach (ICP-ACC) experienced in managing the iterative delivery of software products from initiation to implementation by collaborating with a team and stakeholders to deliver on time. Expert at coaching and driving the adoption and enforcement of scrum rules while keeping the teams free of impediments to maintain the team focused on delivering successfully in a rapidly evolving and dynamic environment.
Areas of Expertise/Methodologies
Agile Principals SAFe
Rally Software Story-Based development
Project Management Conflict Resolution
Waterfall Scrum ceremonies
SDLC Kanban
Scrum JIRA
Experience:
Delta Airlines – Eliassen Group Atlanta, GA
Lead Scrum Master/Agile Coach (Contract) March 2019 – Present
Lead three Delta.com web application pods for shopping within a SAFe environment for digital teams
Deliver training to leadership and coach new teams with the Agile process prior to projects ramping up
Supervise, and mentor teams to ensure a safe and sustainable environment that promotes high performance and growth
Lead the Scrum Community of Practice to share best practices and make improvements at team and portfolio level
Train and mentor Product Owners on User Story-Writing and prioritizing backlogs by workshops
Facilitate and conduct PI Planning sessions on new projects with teams, Release Train Engineers and Product Managers
Facilitated weekly SoS, ART Syncs, Program level Retrospectives and demos
Assist the teams in delivering quality work with a low percentage of re-work and defects
Defined processes and tools best suited to each project coaching the business and teams on proper Lean/Agile practice
Develop and enforce metrics for team and delivery progress as well as to track customer satisfaction
Assisted with Implementation of Continuous Integration/Deployment thus reducing the number of critical defects and improving feature velocity leading to usability improvement
Johnson and Johnson Tampa, FL
IT Lead Scrum Master/Agile Coach November 2016 – March 2019
Lead the Sales compensation project (for a Sales Performance Management System) within the Salesforce Effectiveness group and Scrum Master for two Onshore/Offshore Scrum Teams
Deliver training to leadership and coach new teams with the Agile process prior to projects ramping up
Facilitate scrum ceremonies and ensure scrum practices and principles are being adhered to by providing suggestions to build a high performing and self-organizing team
Supervise and mentor junior scrum masters and hold workshops for the SFE group
Lead the Scrum Community of Practice and connect with all Global locations to share practices
Train and mentor Product Owners on User Story-Writing and prioritizing backlogs
Host refinement sessions along with Product Owner to have a “ready” backlog for future planning sessions
Inspect, adapt the Sprint backlog to ensure progress is being made through the course of the sprint and coach the team on the burn-down chart
Perform Release Mapping sessions and coordinate Release planning to provide project forecasts projections
Assist the team in delivering quality work with a low percentage of re-work and defects
Defined processes and tools best suited to each project coaching the business and teams on proper Lean/Agile practice
Office Depot Boca Raton, FL
Sr. Agile Consultant March 2016 – October 2016
Coached and trained the IT Marketing Resource Management and Offer campaign team with the transition from Waterfall to Agile leading the team towards self-organization
Facilitate scrum ceremonies and ensure scrum practices and principles are being adhered to by providing suggestions to build a high performing team
Coach and mentor the Product Owner with the backlog and user story writing so that they stories are organized and well refined prior to grooming sessions and prioritized based on business value
Assist the team with Story Mapping to be able to provide the business and stakeholders with a high level idea of project completion
Conduct trainings and activities to enhance Agile knowledge with the team and management
Assist teams with removal of impediments by following up daily and coordinating with teams on solutions
Assist team with UAT Testing as needed prior to Feature Release
Train new teams and leadership on the use of JIRA filters and dashboards for reporting purposes
Catalina Marketing - Skybridge Resources Saint Petersburg, FL
Scrum Master (Contractor) August 2015- March 2016
Coach and mentor the 3D Software Maintenance Team (application used for data entry of all store coupons) with process and assisted the team with switching to the Kanban tool vs. Scrum to better fit the team’s needs
Coach and facilitate Scrum cadences for the HTML 5 Program Design Cost Estimation tool sales team
Ensure impediments are addressed daily and protect team from outside distractions
Assisted the team with Release Planning and better organization thus developing a cadence that best suits the team
Collaborated with the Product Owner to manage backlog and prioritize work weekly for the team
Coordinator for the Scrum Master Community of Practice
Succesfully coordinated cross-dependency meetings with other teams to reduce future blockers
Facilitate Stand-ups and coordinate adhoc meetings
Work with the Product owner to ensure the backlog is prioritized weekly to for business needs
Conduct activities and trainings with the team to enhance Agile knowledge and guide them towards self-organization
American Express-Serve Saint Petersburg, FL
Scrum Master/Product Owner August 2013- August 2015
Facilitate Scrum ceremonies (Stand-ups, Product backlog reviews, Sprint Planning, etc.) for the Serve Pre-paid Card IVR backend and front end software team including offshore (Team of 8) as well as the SMS inbound team (Team of 7) within a .NET environment
Protect the team from over-commitment by ensuring the velocity is set to a comfortable level each two week sprint and increasing by 20% until max capacity is reached
Prioritize the resolution of all high defects and decreased overall by 90%
Met goal of addressing and resolving impediments within 24 hours
Successfully delivered features for two major products with minimal defects
Manage the lifecycle of code development from ideation to sprints through deployments
Work with cross-functional teams in scrum of scrums to address dependencies and create a roadmap
Inspect the Sprint backlog to ensure progress is being made through the course of the sprint and coach the team on the burn-down/CFD chart so that metrics can be met
Collaborate with the Product Owner in Tetris meetings to discuss new upcoming projects that are budget approved and have the team begin working on research spike stories prior to design/development
Managed end to end release activities for ten scrum teams in coordination with IT Ops and Release Engineering
Coordinate activities for the Scrum Master Community of Practice
Collaborate with the Product Owner and technical lead to define technical requirements
Conduct online survey to a team of 8 agile practitioners on the agile processes, methods and tools to complete continuous improvement maturity assessments within the team
Work alongside the product managers to deliver functional diagrams including heat-maps, and business epics
Collaborate with the product owner and technical lead to develop business process improvement and established best practices for offshore resources optimization
The Nielsen Company Oldsmar, FL
Technical Project Specialist July 2012-August 2013
Provide support to all clients within Product Engineering team for Claritas Product Line project and ensured all requests have been met to fulfill project deadlines
Coordinate release and project deadlines with PMO and Project Managers
Coordinate prep meetings for SDLC by working with Project Management Office ensuring all documentation are assigned to owners with deliverable dates to target for completion for tollgate reviews and approvals
Manage EPM and time-tracking for all resources and provide appropriate allocation percentages for each team for financial purposes
Set up new project releases through PWA transferring all resources and tasks to new project and set up time-tracking for new release utilizing Gantt Charts
Compile EPM weekly excel reports to search for discrepancies within the teams tasks and follow-up with TCS and Nielsen Managers to resolve issues that can cause financial offsets
Coordinate the details for new-hire onboarding including the set-up of hardware and software, login credentials and training
Track project/release status and communicate to appropriate associates prior to release dates
Manage Sharepoint 2010 for all teams and the point of the contact for any design or new pages needed
Create reports for software releases that identify risks and issues needing to be resolved
Manage the team’s budget and provide excel reports to managers informing them of budgets status and risks
AutoTrader.com Tampa, FL
HR Project Analyst-Contract October 2011 to May 2012
Processed payroll for team members and trained new employees on benefit plans
Assigned to facilitate a sales hiring initiative project which consisted of hiring 100+ Sales Consultant and Advertising Specialists within seven months that was completed prior to the deadline
Facilitated meetings with clients to ensure that projects are running efficiently and all issues are identified and resolved
Handled the budget for the Recruiting department to ensure all interviews, locations and travel were cost-efficient and within a range
Coordinated the onboarding process by submitting Personnel Action Notices ensuring that new hires had the appropriate technology and software for their specific team
Trained new employees on benefits, human resources processes, programs and information systems
Created and prepared new hire paperwork for all employees within the Sales department
Conducted orientation for new hires and ensure they have were aware all company policies and guidelines
Requested background checks and drug tests for potential hires and maintain a spreadsheet to track clearance process
PricewaterhouseCoopers Tampa, FL
HR Specialist-Contract March 2011 to September 2011
Worked in partnership with the Manager and clients on company policies to ensure compliance in preparation of new contractors start
Assisted the recruiting department with scheduling interviews, posting requisitions and making offers for IT, Financial Transaction Operations and Insurance positions ensuring that candidates were a perfect fit for the role and culture
Held weekly meetings with stakeholders and senior level management to discuss the new contractor hire numbers and daily reports
Requested background checks, onboarding and orientation for all new hires
Ensured that new hires were given access to badges, technology and all other equipment necessary for their role
Project Coordinator, Ceridian, Saint Petersburg, FL 2009-2010
Recruiter, Pace University, New York, NY 2007-2009
Education:
Rutgers University, Camden, NJ
- Bachelor of Arts: Psychology, May 2007
Tools:
Computer: Microsoft suites, MS Project, Outlook, Rally, Access, Lotus Notes, SAP, CMS, Oracle, Source 1(applicant tracking system)-Brassring, Taleo, Visio, Sharepoint 2010, Microsoft Visual Studio (TFS), Service Manager Console, Jenkins, JIRA, .Net, Java, HTML 5, Angular, Optymyze (Sales Performance Management System)
Certifications:
Certified Scrum Practitioner (CSP)
Advanced Certified Scrum Master (ACSM)
Certified Scrum Master (CSM)
Certified Product Owner (CSPO)
Agile Coaching (ICP-ACC)
SAFe Program Consultant (SAFe 4.0)
Language: Fluent in Spanish
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