Head of Sales and Operations

Hafiz Sajid Shaikh adcoyq@r.postjobfree.com

Head Of Sales And Operations + 91 – 937-***-****

Continuously progressing in my professional journey, leveraging my skills and competencies with an emphasis on achieving desired organizational business objectives and goals. In this journey develop myself as a technical expert, a leader with people skills and business acumen.

WORK EXPERIENCE

Head Of Sales And Operations

Montagne Allianz PVT LTD

Present

Achievements/Tasks

Being head of sales i am in charge of developing weekly/monthly/annual and seasonal sales targets for the department, examining growth opportunities, enabling sales improvements, product mix development, and taking responsibility for the department’s performance against targets.

Coordinate customer service operations and find ways to ensure customer retention

Ensure compliance with local and international laws (e.g. data protection)

Manage contracts and relations with customers, vendors, partners

Evaluate risk and lead quality assurance efforts

Report on operational performance and suggest improvements

Senior Business Development And Mentor

Only B2B ITeS PVT LTD

01/2019 – 07/2019

Achievements/Tasks

Successfully managed projects and achived the projects scheduled goals in time

Developed and Implemented new marketing and sales plans and defined strategy with team

Reviewed constantly the customer feedback and then suggested ways to improve the processes and customer service levels

Have worked on projects like Account Based Marketing, Sales Qualified Leads, Appointment Generation, Lead Generation, Market Qualified Lead, Social Media Marketing

Team Leader

Techno5 Solution PVT LTD

07/2017 – 11/2018

Achievements/Tasks

Improved the communication with the Right Party Prospect for better development and reach end goal in given time

Always looking for developing and implementing a timeline that team will use to reach the end goal

Always ensured that Team achieve key result by delegating tasks to my team by Providing guidance and Instructing

Senior Appointment Setter

Salebuild

08/2016 – 07/2017

Achievements/Tasks

Being Appointment Setter my responsibilities include ascertaining whether potential clients might be interested in our products and services, and then scheduling a time for our Sales Director to meet with each client

Senior Customer Care Associate And Mentor

Tech Mahindra

06/2014 – 07/2016

Achievements/Tasks

Increased Customer Satisfaction Rate by improving the customer service

Improved the communication with the marketing department to better understanding and competitive position

Customer Service Representative

Convergys

08/2013 – 05/2014

Achievements/Tasks

answer incoming calls from customers for various reasons- answer inquiries, resolve complaints and provide information

prepare correspondences and fulfill customer needs to ensure customer satisfaction..

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Sales Executive

Vsynergize

02/2012 – 06/2012

Achievements/Tasks

Building business by identifying and selling prospects; maintaining relationships with clients.

Identifing business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.

Selling products by establishing contact and developing relationships with prospects; recommending solutions.

Maintaing relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements

EDUCATION

Higher Secondary Certificate

Chattisgard University

2012

Secondary School Certificate

Pune University

2010

SKILLS

Public Speaking

Team Work

Decision Making

Research and Strategy

Outbound Marketing

Google Analytics

Lead Generation

MS – Office and MS – Excell

PERSONAL INFORMATION

Name - Hafiz Sajid Shaikh

Birth Date - 26/06/1994

Address - F, 301 Shalimar Hill-View, Near Kumar Prithvi, Kondhwa

Pune - 411048

Nationality - Indian

Marital Status – Married

Language – English, Hindi, Marathi, Urdu

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