Customer Service Data Analyst
Resume:
Elyas K. Elshaeir
Jersey City, NJ 07305
adcoka@r.postjobfree.com
Career Objective:
Strategic and analytical finance professional with 4 years of success in the financial reporting, analysis, and project management. Accomplished and results-oriented professional who consistently meets deadlines and increases company revenue. Highly skilled at increasing productivity through detailed cost analysis. Thrives in high-pressure environments. Excellent financial reporting, management and team-building skills.
Highlights of Qualifications:
Managed Microsoft Excel projects efficiently and effectively.
Excellent writing skills
Expert in Microsoft PowerPoint
Maintained confidentiality
Bilingual, native Arabic speaker / fluent in English
Educational Preparation:
Bachelor’s in science in Business Administration July 2015
Major: Finance
Oklahoma State University
Developed skills to analyze capital budgeting, such as discounting cash flows, present value, future value calculations and other financial related analysis.
Related Work Experience:
Verizon Wireless, Billing Analyst, Rebates processing. September 2017 – March 2020
Serves as direct point of contact for GPOs customers rebate calculation and reporting for Premier HealthCare Alliance, HealthTrust Purchasing Group and Intalere HealthCare, which they provided a total quarterly revenue of $683 Million to Verizon.
Managed and calculates Rebates for customers and ensured on time payment delivery
Analyzed usage patterns to understand ways in which customers used company products and services
Analyzed large volume of data and investigated recent actives and past trends
Collaborated with SQL developers to reflect recent corporate changes
Analyzed large volume of data and investigated recent actives and past trends
Worked with internal buying personnel to determine the final Rebate calculation amount
Developed spreadsheet models for diverse project and analysis
Use Teradata to collect data from the data-warehouse and used formulas in excel to come up with the most accurate rebate amount.
Developed a strong knowledge of excel such as V-lookup, inserting formulas, graphs, pivot table and what if scenarios which used in calculating a rebate.
Reviewed customer contracts.
Verizon Wireless, Accounts Payable Analyst. November 2015- September 2017
AP Specialist responsible for the full Accounts Payable record management including invoice processing, vendor reconciliation, approval of checks for payment and analysis of accounts.
Processed multi-million-dollar invoices with accuracy and efficiency
Having a full cycle accounts payable knowledge
On time payments have contributed to the delivery of over $1.3M in savings for Verizon
Managed high volume of phone calls and vendor inquires
Experienced in transaction processing center such as PeopleSoft
Worked closely with other departments to ensure time sensitive requests were processed accurately and in a timely manner
Worked closely with Ariba vendors to ensure invoices were submitted through Ariba portal
Processed and verified special handling invoices
Deployed on an Emergency Work Assignment to contribute to Verizon’s business needs
Performed data analyst and met project guidelines
Was recognized by supervisor, manager and director for delivering a great customer service and meeting payment deadlines.
Encentus Federal Credit Union, Bank Teller, August 2015 – November 2015.
Opened new customer accounts and closed existing accounts at customer request
Process transactions accurately and efficiently in accordance with established policies and procedures.
Maintained confidentiality of bank records and client information
Performed a daily balancing of the vault and the ATM
Highly skilled in receiving and processing all banking transactions including; verifying transactions, checking and savings account withdrawals and deposits
Assisted customers in person, by telephone and by email
Issued cashier checks, money orders, currency orders and travelers checks while maintaining customers privacy
Efficiently operated computer software such as Share Tec to perform daily duties
Managed risk in every transaction and detected fraudulent transactions to prevent losses
Filed and classified customers’ documents in terms of chronological order.
Other Work Experience:
Holiday Inn Express, Front Desk, January 2019 – March 2020 (Part-time)
i.Responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel continuing effort to deliver outstanding guest service and financial profitability.
ii.Ensure credit card system reconciles to daily transaction lists.
iii.Handles confidential information, including guest records, with a high degree of integrity.
iv.Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
v.Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests.
Sam’s Club, Cashier, June 2014 – September 2015
Accomplished and maintained excellent customer service.
Greeted customers in a timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Engaged with customers in a sincere and friendly manner.
Built relationships with customers to increase likelihood of repeat business.
Responded to customer questions and requests in a prompt and efficient manner.
Honors and Awards:
Spotlight award for an accurate payment handling which have saved Verizon over $1.3 million in bottom line savings for tax credits.
Spotlight award for commitment to integrity through ethical practices.
Honor roll summer 2014 at Oklahoma State University.
Honor roll spring 2012 at Tulsa Community College.
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