Rikia Owens

Phone: (cel) 678-***-****, adcojt@r.postjobfree.com US Citizen

Background

Over 20 years of Waterfall & Agile business information systems consulting experience working with HCM ERP applications (PeopleSoft and recent – Workday Cloud). Prior expertise performing as a Sr. HCM functional Business Analyst, Techno-functional Consultant, Sr. HCM QA/Tester. Key workstreams of expertise include Core HCM/HR, Workforce Admin, MSS, ESS, Position Mgmt. Excellent working knowledge of Benefits, Talent Acquisition Management, Payroll, PS Query and Security. Has led and/or participated in the fit-gap analysis process, business process reengineering, data mapping, system setup & configuration, functional requirements elicitation, functional specification writing, testing, data validation & conversion tasks. Excellent interpersonal and analytical follow through skills. Has worked successfully independently and as a collaborating team member to achieve SDLC project goals and initiatives.

401k, benefits management, payroll

Professional Experience

Department of Defense/CSCI - Contactor, remote

2/2020 – 3/2020

PeopleSoft Tester - Contractor

PeopleSoft Environment: PeopleSoft HCM V9.2, Core HCM, Payroll, Benefits

During PeopleSoft implementation supported federal Department of Defense project teams with activities that included the definition of user stories; acceptance criteria; test cases; and expected results.

Translated payroll acceptance criteria into test cases.

Developed and documented payroll test scripts to meet business requirements.

Mapped human resource and payroll business requirements to test scripts.

Coordinated execution of test scripts and documentation of test results.

Used best practices to test and deploy changes from staging environments to production.

Perspecta, remote

5/19 – 11/2019

Workday System Tester – Contractor

Workday Environment: Core HCM, Payroll, Talent Mgmt, Compensation, Benefits, Time & Attendance, Reporting, Security Admin

Served as functional/system tester to HRIS team, performed testing phase tasks as necessary to validate company acquisitions within an Agile software testing environment.

Created all test scenarios and associated test scripts for upload to ALM testing platform for manual and automated testing.

Coordinated with functional SMEs to complete unit testing, system and integration testing.

Worked with business user team to complete User Acceptance Testing (UAT).

Identified functional, configuration and security issues within the Workday tenant.

Validated/tested custom reports.

Created and formatted testing documentation as required.

Liaison with HRIS functional, technical, and security team members to highlight technical defects, issues and assist with technical and/or functional solutions.

Authored/updated applicable SDLC documents (e.g. design, testing).

Clearly documented/communicated testing status and key points to Testing Mgr., Business Owners and Project Mgmt.

Validated EIB data loads for integration testing

Inspire Brands, Atlanta, GA

Workday Business Analyst - Contractor

1/19 – 4/19

Workday Environment: Core HCM, Talent Mgmt, Payroll, Compensation, Security Admin, Benefits, Time & Attendance, Reporting

Served as support to HCM Functional Leads and Project Manager, performed HCM functional BA and administrative tasks as needed within an Agile environment.

Contributed in Business Process Design Workshops for Core HCM, Recruiting, Security and Compensation

Managed workstream meeting minutes and action items, follow up.

Hosted and lead functional meetings for HCM Workstreams in partnership with the Functional Workstream Leads (Recruiting, Compensation, Benefits, Security).

Reviewed and gathered business requirements for workflow based systems with Workday team.

Hosted and lead meetings related to Security Configuration Workbooks.

Assisted with the completion of the Security and Recruiting Workbooks functional documentation.

Assisted with PMO related documentation such as the RICEF, RAID, RACI and Status Dashboards.

Updated Jira and SharePoint website with necessary status and PMO information and documents.

Alight/Goldman Sachs, remote position

Peoplesoft Workforce Administration Analyst – Contractor

11/18 – 2/19

PeopleSoft Environment: PeopleSoft HCM V8.5, HR Core

Served as a remote PeopleSoft Consultant backfilling the role of managing the Goldman termination processes.

Wrote test scripts and documentation development while client transitioned to Oracle Cloud.

Worked closely with Alight/Goldman HR-Core team and off-shore team to ensure that the Workforce Administration terminations were processed and documented correctly in PeopleSoft and other related online workflow systems.

University of Texas System, Irving, TX

PeopleSoft HCM Consultant/Contractor – Onsite/Remote

5/17 – 11/18

PeopleSoft Environment: Agile SDLC environment, PeopleSoft HCM V9.1, Tools 8.55.12, PeopleSoft V9.2, Tools 8.55.22, HR-Core, Payroll, Benefits Administration, Time & Labor, Absence Mgmt, ESS MSS, TAM, ELM, over 50,000 employees, 220,000 students, Top Tier university

Planned and delivered PeopleSoft HCM project custom functional designs for a 9.2 HCM implementation.

Worked closely with UT HR team leads and HR-Core team within an Agile software development environment to ensure the functional design met UT standards.

Performed requirements gathering for workflow based systems and provided guidance to UT HR team on PeopleSoft HCM functionality (Payroll & Benefits) researching and recommending changes when appropriate.

Created query reports when complexity exceeds end user capabilities.

Assisted HR team with both manual testing and automated PeopleSoft Test Framework process/strategy of functionality/components including the creation of test scripts, unit and regression testing.

Set up HR-Core configuration and performed data conversion validation.

Contributed actively in the applications development strategy to support each business requirement.

Assisted with Base Benefits configuration and functional testing of 401k, health plans & other benefits plan types

Communicated and interacted collaboratively with the technical development group, subject matter experts, functional business analyst teams and the user community, as necessary.

In addition, provided production support using the ServiceNow and Cherwell ticketing systems for eight campuses within the university system.

This production support involved V9.1, V9.2 and all of the installed HCM applications, customizations, in addition to delivered and custom interfaces related to 3rd party vendor applications.

Novelis Corporation, Atlanta, GA

Sr. HRIS Analyst

12/16 – 3/17

PeopleSoft Environment: PeopleSoft HCM V9.2, HR-Core, 11,000 employees, global company

Partnered with human resource and technical teams for HRIS related projects.

Delivered functional QA and data integration testing support for PeopleFluent Compensation implementation.

Provided reports and production support for the 9.2 PeopleSoft HCM system.

Assisted HR team with testing process/strategy of functionality/components including the creation of test scripts, unit and regression testing.

Provided set up HR-Core configuration

Performed data validation related 3rd party application interfaces.

City of Charlotte, Charlotte, NC

Testing Lead – Contractor - Onsite

7/16 – 8/16

PeopleSoft Environment: PeopleSoft HCM V9.2, HR-Core, ESS, MSS, Position Management, Payroll, Base Benefits, T&L, TAM, Agile methodology

Created test plans and test schedule for System Integration testing, Parallel, Regression Testing and User Acceptance Testing for a fixed-bid upgrade project.

Created and executed various test scripts, as per test plans and executed them in different environments for HR-Core, Benefits, Payroll, Time & Labor and Talent Acquisition Manager (Recruiting).

Logged and tracked defects in the JIRA application. Managed project test case statuses in the KANBAN application.

Lead meetings related to defect as well as, testing status with all levels of project team personnel.

Generated and provided testing metrics to upper levels of management.

Utilized Oracle UPK as a tool for managing testing and training documents.

Recorded User Productivity Kit (UPK) test scripts for the creation of UAT testing and user training effort.

University of South Carolina, Columbia, South Carolina

Sr. Business Analyst – Contractor – Onsite/Remote

7/15 – 3/16

State University of South Carolina, 15,000 employees

PeopleSoft Environment: Agile SDLC environment, PeopleSoft HCM V9.2, HR-Core, Payroll, Position Management, TAM, Base Benefits, Time & Labor, MSS, ESS, Agile Methodology

Provided onsite and remote planning and delivering of PeopleSoft HCM project custom functional designs for a 9.2 HCM implementation utilizing an Agile software development methodology.

Worked closely with USC HR team leads and HR-Core team to ensure the functional design met USC standards.

Performed requirements gathering and provided guidance to USC HR team on PeopleSoft HCM functionality, researching and recommending changes when appropriate.

Created query reports when complexity exceeds end user capabilities.

Assisted HR team with testing process/strategy of functionality/components including the creation of test scripts, unit and regression testing.

Set up HR-Core configuration and performed data conversion validation.

Contributed actively in the applications development strategy to support each business requirement.

Performed Base Benefits functional testing.

Communicated and interacted collaboratively with the technical development group, subject matter experts, functional business analyst teams and the user community in an as necessary.

Interpublic Group, Omaha, Nebraska

Sr. Consultant/Tester/QA Analyst – Contractor – Onsite/Remote

12/13 – 4/15

Global Provider of Marketing Solutions, 47,400 employees, non-union

PeopleSoft Environment: PeopleSoft HCM V9.2, HR-Core, Payroll, Succession Planning, ESS, eComp, eProfile, ePay, ePerformance, Benefits

Created project functional designs worked closely with global deployment leads and HR-Core team to ensure the adherence to global standards.

Provided guidance to deployment leads on core global design standards and recommending changes when appropriate.

Created query reports when complexity exceeds end user capabilities.

Assisted global deployment leads with testing of new functionality/components including the creation of test scripts through system, regression, and user acceptance testing.

Researched and recommended new functionality based on business process reengineering standards.

Provided HR applications functional direction and consulting on the integration with global payroll systems.

Set up HR-Core global configuration settings.

Contributed actively in the applications development strategy to support each business need.

Delivered quality solutions on time and within budget.

Developed and maintained documentation for assigned applications.

Ensured deadlines were met and critical issues were raised in a timely manner.

University of Minnesota, Minneapolis, MN

Sr. Functional PeopleSoft Analyst – Contractor

07/13 – 09/13

World Class University of International Research, 25,000 employees, union/non-union

PeopleSoft Environment: PeopleSoft HCM V9.2, HR-Core, MSS, ESS, TAM, Manage profiles, Position Management, Payroll, Time & Labor, Benefits Administration

Provided onsite and remote PeopleSoft functional specification documentation writing and testing for 9.2 HCM upgrade/reimplementation project.

Performed requirements gathering, business process re-development writing functional design documents for custom and delivered PeopleSoft HR application functionality (HR Core/Workforce Administration, ESS, MSS, Manage Positions, Benefits).

Communicated and interacted collaboratively with the technical development groups, subject matter experts, functional business analyst teams and the user community, as necessary.

Wake Forest Health Systems, Winston-Salem, NC

Sr. Consultant/PeopleSoft Tester/QA Analyst – Contractor

09/12 – 03/13

Top Hospital in US, 13000 employees

PeopleSoft Environment: PeopleSoft HCM V9.1, HR-Core, Payroll, Time & Labor, Base Benefits, MSS, ESS, Emergency Health and Safety, ePerformance

Senior functional Core HR Consultant/QA Analyst provided onsite and remote PeopleSoft test script development and testing for their HCM data merger and upgrade to 9.1 project.

Assisted in defining test strategy, approach and execution of manual testing for custom and delivered PeopleSoft HR application functionality (HR Core/Workforce Administration, ESS, MSS, Manage Profiles, Manage Positions, Base Benefits, Emergency Health and Safety, ELM).

Utilized Oracle UPK tool for business processes, test Scripts, and training material as assigned.

Communicated and interacted collaboratively with development and business analyst teams.

Assisted in GO-LIVE tasks, validated security roles, upgraded custom pages, links and converted data.

Help desk production support addressing help desk tickets using BMC Remedy software.

United Airlines, Chicago, IL

Sr. Consultant – IBM Contractor

04/12 – 7/12

Largest Global Airline, 87,000 employees, union/non-union

PeopleSoft Environment: PeopleSoft HCM V9.0, HCM, Payroll, Base Benefits, MSS, ESS, Profile Management

Served as an IBM Functional HR Lead analyst providing onsite/remote PeopleSoft data conversion and interfaces support to United Airlines for their HR data consolidation project.

Researched and documented existing United Airlines’ PeopleSoft HCM and Continental Airlines legacy HR business processes, configuration and setup, data conversion and batch interface programs.

Responsible for conducting data conversion field mapping sessions and providing HR functional solutions for the overall data consolidation strategy.

Wrote functional and technical design specifications, configuration & setup, field mapping, business process and scenarios, application scope and assessments, as well as, testing approach strategy documents.

Sears Holdings Corp., Hoffman Estates, IL

Sr. Consultant – Independent Contractor

05/11 – 2/12

Global Retailer Leader, 352,000 employees, union/non-union

PeopleSoft Environment: PeopleSoft HCM V8.8, 9.1, HCM, Payroll

Served as an HR technical functional analyst providing onsite and remote PeopleSoft upgrade support to Sears.

Researched and documented existing Sears’ HCM functionality, customizations, data conversion and batch interface programs within the Sears PeopleSoft production environment.

Assessed modifications with delivered functionality or retooling them to work in the new release.

Wrote functional and technical design specifications, data conversion analysis, identification and analysis of functional customizations and an assessment of the currently used customizations and batch interfaces.

Trained a small team of team members on analyzing upgrade compare reports

RCM Technologies, Newark, NJ

Sr. Consultant

2/08 – 4/09

Client: Horizon-Blue Cross Blue Shield of NJ

Healthcare Services Provider, 5,000 employees, union/non-union

PeopleSoft Environment: PeopleSoft HCM V8.9, HR, Payroll, TAM, Base Benefits

Acted as the PeopleSoft HR functional/technical lead in a Data Clean up project.

Responsible for writing, updating, analyzing and testing SQL scripts for the purpose of isolating, analyzing and cleaning up data anomalies that existed in the client’s production database.

Acted as the HR analyst for the PeopleSoft v.8.9 Talent Acquisition Mgmt. & Candidate Gateway module.

Addressed production support issues, testing functional customization and performing a functional assessment.

Wrote functional specifications, identification and analysis of functional customizations; an assessment of the currently used customizations and interfaces.

Challenges included cleaning up data anomalies without creating a negative impact on current data, performing knowledge transfer to legacy PeopleSoft client resistant to change, staying within the original scope of the project.

Capgemini, Atlanta, GA

Sr. Consultant

8/05 - 1/08

Client: Covance

Biopharmaceutical Drug Development Services Provider, 20,000 global active/inactive employees, non-union

PeopleSoft Environment: PeopleSoft HCM V9.0, HR, Payroll, Base Benefits, eRecruit, Emergency Health and Safety

Acted as the PeopleSoft HR Functional Team Lead for fit gap analysis project.

During HCM V9.0 upgrade wrote a technical analysis and completed a Business Process/Fit Gap analysis for existing HR, Recruitment and Payroll Interface functionality.

Conducted a 3-day on-site Upgrade Workshop.

Created Analysis and/or documentation of design documents; vanilla and full compare reports; identification and analysis of customizations to comparable objects; an assessment of the currently used customizations and interfaces

Reviewed the fit/gap recommendations for v9.0 to help determine the appropriate path for upgrade.

Challenges included changing project scope to include analysis of an additional 2800 custom added objects.

Client: Tele Atlas:

Digital Mapping/Navigation Solutions Leader, 1500 global employees, non-union

PeopleSoft Environment: PeopleSoft HCM V9.0, HR, Payroll, Position Management, Benefits, Payroll Interface

Fulfilled the role of a PeopleSoft HR Functional Analyst during this PeopleSoft HCM V9.0 implementation.

Wrote functional design specifications, data conversion strategies, test scripts, performing data mapping,

Performed HR set up/configuration and functional testing

Challenges included changing project scope to include learning payroll interface, writing payroll interface design document and configuring and testing client’s payroll interface module within 3 week period.

Client: Fairpoint Communications

Telecommunications Provider, 3400 employees, union

PeopleSoft Environment: Oracle and Lawson, HR and Payroll

Fulfilled the role of a HR Functional Analyst during this during this Lawson/Oracle HRMS (HR/PY) implementation.

Assisted the PMO team in contract analysis and functionality mapping;

Elicited requirements, created Business Process documents, HR Functional Specifications documents, performed fit gap analysis, created test scripts and use cases.

Challenges of this project included limited communication with client and limited access to any client related business process documents as contracts were being finalized as project was initiated.

Client: Saint-Gobain

Global Industrial Materials Manufacturer and Distributor, 208,000 employees, union

PeopleSoft Environment: PeopleSoft HRMS V8.9, HR, Payroll, Base Benefits

HR/Benefits Functional and Interface Testing member and HR/Payroll Support Team Member

Performed and validated HR functional configuration & setup data

Created test scripts using UPK (User Productivity Kit)

Resolved HR/Payroll production issues

Documented progress to Team Lead and/or Manager as appropriate

Effective client interface communications and customer service skills.

Overcame challenges including having several companies with multiple successive go-lives.

Home Depot, Inc., Atlanta, GA

PeopleSoft Tester/QA Analyst - Contractor

5/03 – 4/05

PeopleSoft Environment: PeopleSoft HRMS V8.8, Home Improvement Retail leader, 300,000 global employees, union/non-union

Provided System, Integration, Regression and UAT Testing on functional team for highly customized PeopleSoft HRMS V8.8 implementation using Mercury Quality Center Test Management Tool.

Created test scripts and training materials using UPK (User Productivity Kit).

In addition, 8.8 experience includes analysis and assistance with highly customized implementation of ESS (Employee Self Service) and MSS (Manager Self Service) via portal for 300,000 employees in 1800 locations.

Participated in fit gap sessions, business process analysis, re-engineering writing of functional specifications

Created detailed test plans for assigned cycles, including test cases, conditions, and steps for user acceptance, parallel testing, system testing and regression testing

Verified that the test cycle fulfills the business requirements defined in the test objectives.

Created automation test scripts for stress and regression testing using Win runner as the automation Tool.

Carried out the load testing using Win Runner.

PeopleSoft, Inc., Atlanta, GA

Consultant/Sr. Consultant

6/98 – 7/02

PeopleSoft, Inc., ERP Software Vendor, 8,000 global employees, union/non-union

Project Lead during 7.0 - 8.5 on-line upgrades for multiple clients in diverse business sectors including - Commercial, Student Administration, and Education and Government.

Conducted on-site customer upgrade planning sessions and customer support.

Experienced in trouble shooting Oracle, MSSQL Server database and PeopleSoft application errors.

Worked extensively with the generation and execution of SQL scripts & SQRs.

Applied necessary on-line enhancements, including reapplying all customer modifications to the newly upgraded database; including reapplying customer modified PeopleCode to PS vanilla PeopleCode.

Conducted UAT testing for upgraded application with PeopleSoft UPK (User Productivity Kit

Created UAT test scripts, user training guides, complete summary documentation reports

Continued technical upgrade support and customer service for a 30 day period after the completion of the upgrade.

Experience Summary

Roles: HCM Functional BA; Testing Lead; Payroll & Benefits Resource; Functional HR Lead; Technical Upgrade Lead

Applications: Workday HCM Suite – (Excellent Working Knowledge) - Core HCM, Onboarding, Staffing, Absence Mangement, Benefits, Performance, Compensation, Payroll, Security, PeopleSoft HCM V7x – 9.2 - HCM Core/Workforce Administration, Base Benefits, Talent Acquisition Management, Payroll, Position Management, Payroll Interface, Benefits Administration, ePerformance, eComp, Time & Labor, Emergency Health and Safety, SharePoint, Oracle User Productivity Kit (UPK), Microsoft Office, HP ALM Quality Center, BMC Remedy software, JIRA, KANBAN, ServiceNow, Cherwell, Smartsheets, Google Docs

Technical Skills: PS Query, SQL Plus, PeopleTools, UltraEdit Text Editor, SQL Developer, MS Excel (V-Look up, Pivot Tables)

Business Analysis: Fit/gap analysis, functional requirements definition, configuration design, report design, procedures documentation, functional specifications, writing test cases

Upgrade: New functionality review, customizations review, post-production support, upgrade testing

General Implementation: Business process analysis and design specification, application and system testing strategy and execution, end-user training / knowledge transfer, post-implementation support, interface development, testing (Unit, Smoke, Integration, System, Regression and UAT)

Operating Systems: Windows 10, Windows 8, Windows 7, Windows XP, Windows NT, DOS

Programming Languages: SQL

Education and Training

DeVry Institute of Technology, Bachelor of Science/Information Technology

Rutgers University, Master of City and Regional Planning

Rutgers University, Bachelor of Arts

PeopleSoft Certified Upgrade Consultant, PeopleSoft Tools I & II,

PeopleSoft Certified HCM Consultant, Query/Crystal, PeopleSoft HCM (HR, Payroll, Payroll Interface, Ben Admin, Benefits, TAM)

Contact this candidate