PRINCESS WALKER

Proven Administrative and Customer Service Excellence San Antonio, TX adcoib@r.postjobfree.com

1-817-***-****

OVERVIEW: Relocating to Converse, TX. I possess over 15 years’ experience in problem solving while adhering to company policy and procedures. Highly creative and eclectic, results oriented and solution focused, with solid communication skills; which meet the direct needs of the client. My experience has provided me with the skills necessary to make bold, decisive, educated decisions adding value to the company I work for.

QUALIFICATIONS

Effective communication skills maintaining positive relationships.

Proficiency in most major office programs

Supervision of over 25 employees at a time

Complaint resolution

Ability to transfer knowledge through facilitating education and training.

Graphic and Marketing Design

Authorized to work in the US for any employer

WORK EXPERIENCE

Department of Corrections SATS Administration/ Counselor Technician

The Salvation Army - Anchorage, AK October 2017 to Present

Responsibilities:

As the Clerical/ Counselor Assistant to the Substance Abuse Treatment Services for the Department of Corrections program, I perform a variety of detailed and advanced administrative duties including statistics and monthly reporting. My assignments are performed with independence while remaining in conformance with my companies established office policies and guidelines and, in some cases, in concert with the Divisional Finance Department. I provide administrative support for Substance Abuse Treatment Services programs inside multiple correctional centers of the Alaska Department of Corrections (ADOC), and various treatment support work inside correctional centers. I also serve as the Intake Counselor for all Community Outpatient programming in this role I excel at making sure our clients are ready to begin their individual treatment program. I confidently step into the main counselor role for Outpatient when the Program Coordinator is absent or needs assistance and maintain a caseload of no less than 4 clients consistently in this I also facilitate Group and One on One appointments.

Skills Used

Typing, Counseling, filing, scheduling, Microsoft Office, EHR, statistics and direct customer service.

Aviation Customer Support I

PDS Tech, Inc./ Conoco Philips - Anchorage, AK August 2016 to June 2017

Answering inquiries, passenger check-in, receiving and sending cargo. Auditing bagwell for screening passenger luggage. Insuring all slope employees have positive and smooth check-in experience.

Receptionist

Bailey's Furniture Warehouse - Anchorage, AK June 2015 to July 2016

Responsibilities

I was a shining star as proven by the Warehouse Managers glowing yearly review in handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. I also scheduled meetings and interviews. I provided materials, equipment, and supplies by directing receiving, warehousing, and distribution services. I also spent time editing, completing and direct billing invoices for weekly and monthly closeout. I prepared and received paperwork for shipments.

Skills Used

Typing, filing, billing, scheduling and direct customer service.

Travel Consultant

Corporate Travel Management - Anchorage, AK February 2014 to March 2015

Responsibilities

I gave customer service above and beyond client’s expectations. I maintained and promoted professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.

I personally used and trained other to use airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts. With this knowledge I can quickly and accurately simplify the situations to our clients I remain informed of all airline rules and regulations and current affairs. Communicate information to clients accurately and appropriately. Skills Used

Booking reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation. Promote the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Follow state and government regulations on travel limits on times, budgets and appropriate discounts. Monitor, sorts and works global distribution systems (GDS) queues daily to maintain quality control.

Customer Service and Flight Operations Specialist

Alaska Airlines - San Diego, CA March 2005 to April 2013

Customer relations:

I answered inquiries, ticketing, passenger check-in, and the boarding of flights in a fast-paced environment. Ticket sales, while evaluating and preparing flights meeting customer needs through arranging seat assignments and cabin accommodations, coordinating special meals and upgrades. of which I received official Alaska Airlines Kudos for being an example of the The Alaska Spirit. I was noted as a "go to " person for researching itineraries, re-routing and investigating mishandled and or delayed luggage.

Flight Preparation Duties:

My use of computer and documentation work preparing of flights by arranging seat assignments and load. Performance of boarding and gate duties, checking flight tickets, making announcements, checking aircraft, confirming cabin security and processing and securing luggage. Monitor the number of passengers, number of baggage, & pounds of fuel. Transmit information to and from pilots, ground crew, mechanics, fleet service, catering, and fuelers. I arranged de-icing for departing air crafts in inclement weather. I submitted final load to central load planning contributing to the safety and on time departure of our aircraft. I insured safety while loading cargo on aircraft as well as mandated where cargo should be placed for load and balance. I exceeded the station Managers expectation for a Departure Coordinator handle multiple flight departures and always ensuring my cargo, fuel and passenger loads were correct.

Training and Supervision:

I successfully facilitated the training of training new hires and staff clearing new job duties and areas. Leading/Supervising up to 25 agents at a time. I shone at defusing stressful situations by reconciling customer complaints in compliance with Alaska Airlines policy. overseeing agents and stepping in when necessary to insure on time compliance and safety.

Senior Graphic Design / Marketing Designer

Nenana Creative Arts

2001 to September 2005

Customer Relations:

I prepared quotes for walk-ins and phone inquiries; I was responsible for the conception and implementation of design solutions working with clients in assessing and interpreting their needs and requirements. I have a keen eye for generating and manipulating graphic images; utilizing Pantone Color matching. I took the lead in managing and designing marketing campaigns for clients including but not limited to event banners, business cards, logo creation, back-lit signage, window vinyl paneling, print advertising, and Real Estate signage. I advanced my knowledge by assisting in political campaigns from conceptions, proofs and layout to final art; preparation of photo ready design insuring the delivery and installation of finished product.

Leadership/Supervision:

I supervised production printing and typesetting employees; when acting in the lead role on projects performed the duties of supervision of intermediate and junior designers. This led to increased production maintaining contracts with the Performing Arts Center and City Bus as well as gaining new business with local Cab companies.

Receptionist/ Auto Sales

Fairview Auto

January 2000 to September 2001

Customer Relations: I completed rental agreements, promissory notes and bill of sales. I filed DMV registrations and processed insurance verifications for all company vehicles and scheduled maintenance and repair. I also logged and processed new vehicle entering the company’s inventory. I prepared quotes via phone and managed walk-ins and proficiently updated the rental system.

EDUCATION

Coarse work in Graphic Arts

University Alaska Anchorage - Anchorage, AK

Coarse work in Graphic Design

Pasadena City College - Pasadena, CA

SKILLS

•Leadership

•Storis

•Microsoft Word,

•Adobe Photoshop

•Corel Draw

•Adobe Illustrator and

•Sabre Proficient

•Publisher

•PowerPoint

•Outlook

•Quick Books

•Documentation

•Case Management

•Customer Service

•Filing

•Organizational Skills

•Time Management

•Outlook

•Microsoft Excel

•Auto CAD

•Customer Service Skills

•Billing

•Data Entry

•Marketing

•Event Planning

•Addiction Counseling

•Management Experience

•Sales Experience

MILITARY SERVICE

Branch: USMC

Service Country: United States

Rank: Sgt

CERTIFICATIONS AND LICENSES

Insurance Agent

April 2015 to June 2018

Licensed Insurance Producer

Counselor Technician

April 2019 to April 2021

Pharmacy Technician Trainee

November 2019 to November 2021

Registered with the Texas State Pharmacy Board

Food Handlers Card

July 2019 to July 2022

Healthcare CPR/AED, First Aid and Bloodborne Pathogen (BLS)

March 2020 to March 2022

ADDITIONAL INFORMATION

Bartlett High School Track and Field Training Consultant

Dace Coach

VOLUNTEER WORK

Secretary/Accounting Assistant Clearwater Environmental

YMCA Volunteer Assistant Dance Instructor

Chugiak High School Assistant Cheer Coach

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