CHIRAG MANJUNATH

Email - adcogt@r.postjobfree.com

Mob - +44-731*******

Got almost 3 years of experience & knowledge in Customer Support, IT for FMCG sector, delivering software solutions for Print and Packaging sector workflows. PROFILE SUMMERY:

Job Title: Customer / Technical / Enterprise Support Engineer Main role: 2nd line product support towards Esko software’s and OEM - DFE partners and distributors. Main responsibilities and Key activities:

Main responsibility is to provide the needed support for our OEM partners, this implies the following,

To handle the customer in a best possible friendly and polite way and to build a wrap to maintain a goodwill, and maintain a high level of customer satisfaction.

Take issues from the customers, diagnose the reported problems, solve problems in a fast, cost effective and efficient way and keep the initiator informed.

Bugs need to be reproduced and sent to R&D via Salesforce and JIRA.

Add articles to KB (knowledge base), handling complaints/escalations.

Provide online remote/onsite support to Esko customers worldwide.

Actively participate in all internal training sessions for personal development, assist in cross

Functional training and peer development, must be able to work independently.

Effectively communicate and interact with a variety of internal & external customers.

Maintain professional working relationship with internal and external customers by meeting client requirements on time and effectively

WORK EXPERIENCE & EMPLOYMENT DETAILS:

ESKO, Bengaluru, India.

Customer / Technical / Enterprise Support Engineer from Apr-17-2017 to Dec-20-2019 ESKO is a product-based organization with a team of 1500+ employees globally, having products across the Print and Packaging domain (Software & Hardware). Clients Handled:

HP, Durst, Epson, Stork, Domnio, AveryDennison, Schawk, EFI etc. AREA OF INTEREST:

Technical Support & Service, Sales & Marketing, Quality Assurance/Control. ACHIEVEMENTS:

Participated in Impressions national level print fest in Manipal, India.

Participated for District Level Badminton tournament in 2009.

Published a paper in an International Journal of Research and Innovation in Applied Science (IJRIAS).

A short project work presentation in RFID (radio frequency identification). ACADEMIC DETAILS:

Master of Business Administration (MBA), from the University of Sunderland, UK (pursing).

Bachelor of Technology (B. Tech) in Print and Media Technology, from Manipal University, Manipal, India.

Diploma in Printing Technology, from Dr. T.M.A Pai Polytechnic, Manipal, India.

Primary Schooling, from SR Public School, India. PROJECT WORK, TRAINING & CERTIFICATES:

1 Month of Industrial Training at Manipal Utility Packaging Solutions Private limited, Manipal, India, (A part of Manipal Technologies Limited) from 12-06-2015 to 11-07-2015.

B. Tech Project Work - Determining the Relationship between E Flute Corrugated Board Properties and its Box Compression Strength.

Successfully completed a short term elective subject course on “Medical Emergency & First Aid”.

STRENGTHS:

Good communication skills, Hardworking & customer focused. LANGUAGE SKILLS:

Language: English, Kannada, Hindi, Konkani, Tulu

Technical Skills: Salesforce, JIRA, SQL Database, Windows, Mac, Esko, HP & Adobe Software’s. EXTRA CURRICULAR ACTIVITIES:

Reading Industry related Magazines, Playing Badminton, Watching sports channels. DECLARATION:

I hereby declare that the above information furnished is true and correct to the best of my knowledge and belief.

Date & Place: 24-Mar-2020 & Sunderland, UK, SR4-6UH CHIRAG M

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