Guest Services, Communications

Brian Lenhard

770-***-**** ● *****.*******@*****.***

Education

Georgia State University, Atlanta, GA May 2019

Bachelors of Communications

Employment & Experience

Norwegian Cruise Line October 2019

Front Waiter

• Collaborated with assistant waiter to ensure customer satisfaction

• Knowledgeable about different food and beverage pairings Six Feet Under Atlanta, GA February 2017-October 2019 Server

• Served and assisted 4-6 tables simultaneously to ensure customer satisfaction

• Collaborated with coworkers to ensure a safe environment Dirty South Trivia Atlanta, GA May 2018-May 2019

Host/Emcee

• Spoke with microphone to crowds up to 75 people

• Host and communicate questions and answers

Sweetwater 420 Music Festival Atlanta, GA April 2018 Office Intern

• Took inventory of supplies throughout the festival

• Was the main point of contact for different vendors Shaky Knees Music Festival Atlanta, GA May 2016

Vendor

• Spearheaded point of sales throughout the festival

• Mediated between customer needs and the vendor

Alpha Epsilon Pi Atlanta, GA

Recruitment Chair January 2017-December 2017

• Recruited over 40 individuals seeking to join the organization by making personal connections Battle of the Bands Coordinator January 2016-December 2016

• Planned and emceed the charity event

• Spoke with microphone to crowds up to 150 people Key Skills

• Organized and enthusiastic

• Guest oriented; able to personally connect with clients of any age and background

• Confident and well spoken in front of large or small groups

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