Manager Front Office

Andrea Urrego

San Antonio, TX 210-***-****

adcofp@r.postjobfree.com linkedin.com/in/andrea-urrego-104a391a3

I am a motivated fully bilingual professional, who thrives on challenges. I have an over 10 year track record in Hospitality and Management with a deep understanding of what it takes to hire, motivate, train and inspire a staff to get results that will consistently develop a high quality standard and a great customer service experience. I am a dedicated multicultural leader and work extremely well in high pressure situations and thrive on new challenges.

Experience

Operations Manager / Head of Housekeeping Services

Presidian Hotels and Resorts, San Antonio, TX 08/2019 – Present

I am responsible for maintaining the high standards of the Presidian Hotels & Resorts Group culture on the daily business operation. I am in charge of helping to create an above level guest service through a consistent training and development plan. I also am responsible to hire, train, schedule and motivate my staff to guarantee a smooth operation under strict cost control and establishing a budget. My line staff is trained to exceed customer expectations, creating repeat business. Analyze and improve organizational processes and strategies; improving quality, productivity and efficiency. Procuring material and resources and securing compliance, enhance management reporting and looks for opportunities to expand businesses.

Villas Operations Manager

La Cantera Resort & Spa- San Antonio, TX 01/2018- 12/2018

I helped to build a brand standard under the “Elite” concept for The Luxury Villas. While there, I managed the daily business operations and internal process protocols, which included being the head of the housekeeper department, interviewing, hiring, disciplining, and training and scheduling of staff. In addition I helped to set up the training standards under OSHA and Hazardous protocols for various departments such as the Front Desk, Concierge, and Food & Beverage. I also conducted quarterly property performance reviews to insure the high standards were consistently met and exceeded along with the cost control, financial budgeting, purchasing and forecasting to maintain the “Elite” concept standards of the Resort.

Account Manager

Propel Financial Services- San Antonio, TX 03/2017-01/2018

I developed new business and serviced existing accounts to negotiate contracts and maximize profits. I collaborated with the sales team to identify and grow areas of opportunity within the assigned territory. During my time with the company I consistently reported high scores along with consistently meeting and exceeding the companies expectations. I also helped to redesign payment methods and helped to handle critical accounts in foreclosure.

Front Desk Supervisor/ Front Office Manager

InterContinental Hotels Group- Fort Sam Houston, San Antonio, TX 2016-2017

I oversaw the IHG Rewards Members Club-Brand Loyalty over the five properties around base, along with various duties including Front Office guest services, accounting records, tracking room revenues, occupancy percentages and statistics reflecting the hotels performance and budget. I participated in hotel committees and task force assignments along with interview, hiring, training and scheduling office staff, housekeeping and customer service teams.

Lodging Agent & Protocol- US Embassies

San Jose, Costa Rica/ Berlin, Germany/ Rome, Italy/ Madrid, Spain/ London, UK 2008-2014 I was assigned to various US Embassies with the Military Group to help support local governments with various charity events and public events; building relationships and business affairs.

Marketing & Reservations Manager

Suite Jones Hotel- Bogota, Colombia 2004-2007

Assistant Operations Manager

Hotel Rosales Plaza- Bogota, Colombia 2002-2004

Night Manager

Hotel Morrison- Bogota, Colombia 2001-2002

Front Desk Agent/ HR Assistant

InterContinental Hotels & Resorts- Bogota, Colombia 1998-2001

Education

BA- Business & HR Management Interamerican University of Puerto Rico 2013-2013

Hospitality Industry Management American Hotel & Lodging EI

Miami, FL 2002-2005

Master Degree- Operational Leaderships Brandman University

2019-2021

Associate in Business Administration Interamerican University of Puerto Rico

2011

Internship Program in HR, Accounting, Sales, Maintenance, Housekeeping, Meeting & Events Planning

InterContinental Group- IHG

Bogota, Colombia/ Venezuela/ Panama/ Brasil/ Ecuador/ Argentina

1999-2001

Languages

I am fluent in both Spanish and English in both verbal and written.

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