Nichelle Williams

** ***** **** *****

Sicklerville, NJ 08081

856-***-****(cell)

adcoee@r.postjobfree.com

Summary:

I have 15yrs experience as a Human Resources professional, and 5 strong years of Workday experience. I possess a firm understanding of multiple Workday concepts such as business processes, configurations, security, benefits, compensation, etc.

I have strong verbal and written communication skills at all levels. Systematic, analytical, and organized, with the ability to prioritize and work on multiple projects at a time with a sense of urgency and without sacrificing quality. Experience in managing internal and external relationships at all levels throughout global organizations, and most of all, I have a proven track record of delivering results.

Work Experience:

Towne Park 5/2019- 4/2020

Workday Analyst

Served as the system expert for day-to-day maintenance of the HR Information System Workday. Configured business processes according to the company’s needs. Monitored and assisted in the maintenance of system integrations. Provided ad-hoc and custom reports. Created custom dashboards, and customized tenant set-up. Tested and implemented Workday’s new releases and enhancements. Provided technical support across multiple facets of HR (such as Compensation, Benefits, Payroll, Talent, etc.)

Comcast 10/2018-1/2019 (short term assignment)

Business Analyst

Ran reports in Izenda and Workday. Create and filter reports using V-lookups, Pivot tables, etc.to present requested data to leadership. SOX testing in Workday sandbox. Troubleshoot escalated Workday payroll, benefits, and core module issues and resolved in a timely manner. Research and resolve errors from file feeds. Modify and audit security groups in Workday.

GlaxoSmithkline (GSK) 8/2016-10/2018

Workday HCM Analyst

System administrator for Workday (WD). Process external hires and internal transactions such as transfers, promotions, demotions, etc. in Workday HCM (core module). Monitor the integration of file feeds to vendor’s systems. Research and resolve errors from the scheduled file feeds. Create and modify supervisory organizations, job requisitions, postings, etc. as part of WD configurations. Created, ran and reconciled various scheduled reports to ensure data integrity in WD. Process Workday internal/external PWC SOX testing. System testing of converted data in Workday sandbox. Workday mass data uploads, and Workday EIBs. Ongoing system integration testing throughout the life of Workday implementation. Monitor various metrics to support our customers Service Level Agreements (SLAs). Maintain high level confidential documents for case files.

Campbell Soup Company 4/2015- 05/2016

HR Workday Analyst

Received a Workday certification as part of the Workday implementation project. Performed system testing of converted data in Workday sandbox throughout the life of WD implementation. Maintained the integrity of data in WD. Documented case work through case-management system ServiceNow. Coordinated and executed high- quality HR services. Serve as first point of contact for current and former employees’ question on HR policies and or processes. Documented HR procedures.

Towers Watson/ Office Team 8/2014- 01/2015

Benefits Representative (Contract)

Enrolled employee s in their 2015 health/welfare and voluntary benefits via telephone by way of call center. Educated employees on Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) associated with their High Deductible Health Plans (HDHPs). Conducted webinar sessions to educate a group of remote employees on their new benefit plans. Heavy usage of MCCH, Microsoft Dynamics, and CIC (benefits enrollment and case management software).

Philadelphia Zoo 09/2013- 2/2014

Benefits Administrator (Contract)

Administer operations for benefits. Oversee the day to day aspects of benefit issues such as new hire enrollments, benefit payroll deductions. Research, resolve and answer benefit questions. Manage multiple health plans and ensured accurate eligibility for employees. Responsible for the implementation of new benefits plans, such as High Deductible Health Plans (HDHP) and Health Savings Accounts (HSAs). Handle all aspects of Open Enrollment, from conducting benefit fairs to collecting pertinent data for enrollments. Maintain relationships and served as liaison between employees, vendors and insurance brokers. Enter data into HRIS system, such as status, pay rate changes, and job classifications. Also assist with recruitment by posting jobs on various websites, such as Monster, Careerbuilder, etc. Monitored internal postings collected internal bids to vacant job listings. Heavy usage of ADP

BBA Aviation 01/12-01/13

401(k)/ Administrator

Process weekly deposit file thru our plan administrator, Wells Fargo. Weekly reconciliation of payroll and feedback files to ensure accurate payroll deductions, changes, terminations, etc. Answer all inquiries concerning our 401(k) plan. Daily monitoring of the HR department email inbox and chat line. Handled weekly status reports, and LOA reports. Processed retiree and death benefits.

Universe 09/11-01/13 (per diem)

Benefit Counselor

Proficient in multiple enrollment cases that have been assigned. Educate and enroll employees into their core and voluntary benefits. Enter data into appropriate HRIS program. Ensure all benefit coverage levels, dependent information and deductions are accurate. Run reports of data collected to ensure accuracy. Work cases on an as needed basis

PHH Mortgage 03/11- 08/11

Benefit Analyst/ Leave Administrator

Coordinated New Hire Orientation. Processed retiree benefit payments. Enrolled eligible employees into their appropriate benefit plans and HSAs. Assisted employees with all benefit inquiries. Served as liaison between employees and the insurance vendors. Analyzed and reconciled monthly insurance invoices. Produced mass mailings of all benefit related communication. Coordinated all employee leave, such as FMLA, FLA, Military and Workers Compensation, thru company intranet tracking system (PHH.HR). Conducted monthly COBRA reports and reconciliation. Reported directly to Director of Employee Benefits.

Education:

Highland Regional High school

Major: College preparatory

Kaplan University

Major: Business Administration

Camden County College

Major: Business Administration

***References available upon request***

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