Manager Project
Resume:
NEHAL SHAH
SSM, PSM, PMP, MBA (Finance)
Lewisville, TX
adcob8@r.postjobfree.com
QUALIFICATIONS SUMMARY
I am Dynamic, innovative Technologist, Certified SAFe® 5 Scrum Master SSM & PSM I and Project Manager (PMP) with 25 years of IT experience. Strong background in delivering cutting edge business solutions, using state of the art technologies.
As seasoned Scrum Master I provide leadership and oversight. In Scaled Scrum environment, I partner with Release train engineer. I conduct Iteration planning, daily stand up (DSU), Iteration review, Retrospective and other Scaled agile activities. I coach the development team on Scaled Scrum adoption. I partner with Product owner and coach him/her in maintaining the product backlog. I Coach team members on Scaled Scrum framework, facilitate meetings, remove impediments and foster amiable relations between team members. As Project Manager I establish and manage critical dates, day to day tasks list for teams and track the progress. I proactively review and monitor key project metrics, risks, issues, milestones, project financials etc. I have experience in producing project reports for management and Executives Worked on companies of varying size, from Startups to Fortune 500. Worked as consultant with multiple Fortune 100 companies, Including IBM, PriceWaterHouseCoppers, Fidelity Investments, American Airlines, Northrop Grumman.
Actively practicing on the SalesForce platform. Have got 16000+ points and 12+ badges on Salesforce. https://trailhead.salesforce.com/me/nehal16
CERTIFICATIONS
● Certified SAFe® 5 Scrum Master SSM
● Professional Scrum Master (PSM 1)
● Project Management Professional
Certification (PMP)
● Siebel 7 Certified Consultant
● Data Science, Spark Fundamentals,
Python 101 for Data Science (Cognitive
class, IBM Big Data university)
EDUCATION
● MBA - Master of Business
Administration/Major in Finance
o University of Liverpool, United
Kingdom
● Bachelor of Engineering
Major in Computer Science
o University of Bombay, India
PROFESSIONAL EXPERIENCE
Trinity Industries - Dallas, TX April 2019 to Dec 2019 Technical Delivery Manager
● Trinity industries has embarked on creating state of the art, customer facing, leasing management solution. This solution is built on SalesForce community. On this system Trinity’s partners/Repair shops and customers can login to this newly designed system, see their rail cars repairs and reports, approve the transactions, review bills etc.
● As, Technical Project manager/Scrum Master leading the interface development, I was responsible for leading a team of Business analysts, developers and QA engineers. The interfaces were real-time, batch and one time data loads. My team needed to understand the Salesforce objects and data models and how to map this to Legacy data structures. The project was delivered as planned in November. Used Scaled Agile methodology to run the project. Represented my team in Scrum of scrums. Worked closely with Senior Scrum Masters
(RTE).
● My team was responsible for overall QA of the product, including Salesforce, Services and legacy systems. The testing scenarios, test cases and defects were recorded in JIRA.
● Used JIRA and Confluence for managing the iterations. Used MS teams for collaboration. Connexions Loyalty - Plano, TX April 2018 to March 2019 Technical Delivery Manager
● As a Technical delivery Manager, I was accountable for delivery of the projects in travel space. I was part of a team, which led the agile transformation, converting the waterfall projects model to Agile/Scrum model.
● I was Scrum Master for two scrum teams, SHIELD team and EVEREST team. Worked with SCRUM team to deliver following projects: Online Cruise, Checkout Enhancement, Improved auto suggest and Data analytics. This software product was designed to work on desktop, ipad, iPhone and Android devices. Used Agile Methodology, Scrum Processes, JIRA, Confluence and other MS tools. Tracked progress of teams using burn down charts, burn up charts, resolved impediments, mentored team members and provided expertise on various Agile and project management practices. The product was built using C#, Angular on .Net stack.
● Represented my teams in larger Scrum-of-Scrums. Worked closely with Product managers, Product Owners and Agile teams on Program increments. Used elements of SAFe.
● The frequency of deployment for this e-Commerce platform was 2 weeks. The platform is used by Chase Manhattan bank, Citibank and other big banks
● Used MS Teams for collaboration.
Southwest airlines, Thoughtspot - Dallas, TX April 2016 to Feb 2018 Consultant - Scrum Master/ Project Manager
● With Unique software, my team was responsible for building a capacity engine for a major transportation company. The project required building UI using Angular, backend services using Java, Machine Learning algorithms on Hadoop, Spark, Python, R and other Big Data technologies.
● With Thoughtspot’s professional services group, my team was tasked with implementing multiple projects focused on Big data. Implemented ThoughtSpot big data product at multiple customers – Bristol Myer Squibb, OceanFirst Bank, George Washington university. Each of the customers had from gigabytes to terabytes of data to be analyzed.
● With Southwest Airlines, Played the role of Senior Project Manager / Scrum Master in the Enterprise Architecture group. Helped the team in Scrum adoption. I played the role of scrum master on multiple projects. Devised, planned and executed various scrum ceremonies. Configured the Scrum board on JIRA. I also worked on Resource forecasting and Status reporting.
● Used JIRA, Confluence as primary tools for Scrum and documentation on all these projects. Used Slack or MS teams for collaboration. At times I used MS project for high level planning. Fidelity Investments - Westlake, TX Feb 2013 – March 2016 Senior Project Manager
● As a Senior Project Manager / Scrum Master for Online Trading group, I was in charge of the Maintenance team. The annual budget of the team was 2.4 million. My team was tasked with maintaining the front end of trading platform www.fidelity.com, and communicating with the Enterprise application Integration layer. Architecturally this platform is highly-concurrent, scalable, flexible and upgradeable. This platform handles 2Million financial transactions a day. My team was responsible for web based application stack. The application technologies used include Java, J2EE, Angular, JavaScript etc. The server side stack consists of Linux based servers and application servers. Led quite a few mission critical projects to enhance the function of this platform. The work included upgrading the web services, UI changes, upgrading the servers and adding checks to enhance security. The platform supported multiple mobile devices including iPad and Android devices.
● The frequency of deployment for this Web/Java based e-commerce platform was on a 3 week basis.
● Converted the waterfall Model of executing projects, to Scrum model. As a scrum master I was responsible for Sprint planning, daily stand up, Sprint review, Sprint retrospective, maintaining the story backlog and other agile activities. Eventually, we started adopting Scaled agile. I represented my team in Scrum of scrums.
● Used JIRA and Confluence to manage the sprint. Used MS project for high level planning. Used Slack for collaboration.
● Additionally, I worked with data analytics team on the Big Data platform. Fiserv, American Airlines, National Archives Dec 2008 - Oct 2012 Consultant - Scrum Master/ Project Manager
● Worked as project manager with HD Vest, a leading broker dealer. I was responsible for providing oversight and guidance in the Vendor Selection process. Led the team to select the CRM package for Sales and Marketing. Evaluated SalesForce.com, MS Dynamics, SugarCRM and various other CRM packages. Defined scope, gathered requirements and selected the CRM package. Led the team to select the implementation partner.
● I worked as project manager with Fiserv’s Digital Channel – Professional Services division. Executed projects in the area of Online Banking and Bill Pay solutions. The projects were implemented for TD Bank. Upgraded the Online Banking platform of TD Bank. The platform included Online Banking component for Android, Blackberry and iPhone.
● Worked with American Airlines as project manager in AAdvantage division. led the feasibility study. Conducted the 90 day proof-of-concept to prove out the technology. Conducted business analysis of data migration related elements. It entailed converting 300+ tables from legacy system to new Oracle Loyalty system.
● At Capital One Bank managed a team in developing a Sales force automation system and Data warehousing system. My team was tasked with creating a centralized customer master data repository, which was authoritative source for wholesale customer information
● At National Archives directed a team in revamping the IT system used for managing physical storage of records; developed a Holdings Management System (HMS), an integrated technology platform designed to support the physical management of permanent, hard copy archival records. PEPSI BOTTLING COMPANY - Somers, NY Mar 2006-Nov 2008 Solutions Architect
● Managed delivery of a system with multiple interfaces (real-time inventory lookups, delivery, ordering, & master data) with legacy systems (VBC & Business Services) for over 400 users, facilitating 99% attainment of SLA deliveries and reducing stock issues at large retailers.
● Worked on connecting the CRM system to legacy systems (Inventory Management, Ordering systems etc.) using Enterprise application integration
NORTHROP GRUMMAN, Long Island, NY 2005-2006
Technical Lead
● Led and mentored the software development team and trained users on system use. Developed interfaces for a major Siebel implementation in the Printer Service Division for over 1000 users in over 100 service centers; used Java, Siebel EAI, Workflow Processes, Workflow Policies, and Siebel eScript. Facilitated requirements gathering workshops, managed stakeholder expectations, and provided project status reports to senior management, providing technical expertise on system capabilities and limitations PRICEWATERHOUSECOOPERS, San Francisco, CA 2000-2004 Technical Lead
Technical Lead, Avaya
● Enhanced streamlined processes spanning multiple business units for a business information system re-architecture project with a front end Siebel Call Center (Siebel eService & eSales application) for improving CRM functionality with a SAP backend and webMethods integration.
Technical Lead, Fleetwood
● Managed product delivery, providing expert recommendations & opinions on technical architecture, designs, and development issues for a call center software (Siebel eService & Siebel Sales Modules) for managing service warranties, dispatch service personnel, service appointments, and payment schedules. Team Lead, Symantec
● Provided expert recommendations on technical architecture, design, and development issues for a CRM implementation of Siebel Sales, Marketing, and Enterprise Service/Support groups. Led a team in defining, designing, constructing, testing, implementing, and deploying the Siebel infrastructure/application to support Enterprise Technical Support (ETS) with the Siebel Call Center Module. Team Lead, NorthPoint Communications
● Provided expert recommendations and opinions to the client for technical architecture, design, and development; performed software reviews. Led the order management team in designing, developing, and implementing a highly customized, complex, real-time, and world class software using Siebel configuration tools and PwC methodology. 1994 - 2000
Additional experience as a Project Leader for Cambridge Technology Partners; as a Programmer Analyst for Mastek; as a software developer for Kale Consultancy; and as a consultant for Computer Sciences Corporation. TECHNICAL SKILLS
Packages: SalesForce, Siebel, Clarify, Scopus, SAP-MM DBMs/4GL: HDFS, Hive, Impala, Hue, Pig, Sqoop, Python etc. Used various ETL tools such as Informatica. Informix, Sybase, Oracle, Ingres, FoxPro, Microsoft Access Software: Java, ESQL C, HTML, Perl, CGI, JavaScript Additional expertise in:
SAFe Agile/Scrum Methodologies PMI Methodologies
Project Estimation Enterprise Integration Software Development Lifecycle
Relationship Management Vendor Management On/Offshore Management
Microsoft Project Microsoft Excel Visio and PowerPoint
JIRA HP Quality Center
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