Manager Project
Resume:
Pallavi Potdar
Dallas, TX 469-***-**** adco80@r.postjobfree.com
Business Process Designer/ Agile Product Owner
• Over 15 years of diversified experience in IT and telecom industry performing different roles such as Process consultant, Product Owner for Agile project delivery, Business Analyst, Project Manager, Project Governance Lead leading & managing process consulting and process management deliveries
• 5+ years of experience in onsite coordination, Project delivery governance working in UK & US with cross functional offshore / onshore teams
• Experience professional with expertise in defining quality of the solutions provided to the customer through setting proper quality gates and metrics (KPIs / SLAs)
• Knowledge of L2C (Lead to Cash), T2R (Trouble to Resolve / Repair) and C2M (Concept to Market) telecom processes and various Telecom products such as Ethernet and its variants, Wholesale Line Rental etc.
• Experience in managing Revenue Assurance projects building governance model and execution
• Experience in working on Agile as well as Waterfall Project models
• Managed the team of over 40 resources engaged in BPE / BSM(Business Solutions Management) and ORT / PVT
(Operational Readiness Testing) for various AT & T product launches in US and in Rest of the World
• Self-motivated with natural leadership traits and excellent communication skills. TECHNICAL SKILLS
CA Rally JIRA ARIS VISIO MS Office (MS Word, MS Excel, PowerPoint etc) WORKSHOPS/TRAINING PROGRAMS ATTENDED
• Prince 2 Certification: APM Group
• Agile Product Owner
• Six Sigma Green Belt Certification: Asian Institute of Management
• ITIL Foundation
• ARIS Training
WORK HISTORY
Duration Organization Customer Role
Mar 2018 –
Aug 2018
Infosys Ltd AT & T, Verizon Lead Process consultant / Business Analyst
Apr 2016 –
Aug 2017
Tech Mahindra Ltd CenturyLink Ltd
Bell Canada
Agile Product Owner
Feb 2009 –
Mar 2016
Tech Mahindra Ltd AT & T
British Telecom
Delivery Manager/Sr. Project Manager /
PMO
Apr 2006 –
Mar 2009
Tech Mahindra Ltd British Telecom Sr. Business Analyst Sr. Process Designer
& team lead
Mar 2000 –
Mar 2006
Tech Mahindra Ltd British Telecom Business Analyst/Process Designer/ Programmer & System Tester
Page 2 of 4
WORK EXPERIENCE
1. At&t, Verizon
As a Lead Process consultant / Business Analyst following are the key responsibilities
• Contributes to Company success by ensuring process capability, control, and improvement by working on demand generation creating functional requirements for the product line or segment.
• Conduct Assessments with the cross functional teams to create user stories
• Consult with business and process leaders to identify key metric points conforming to IT delivery teams
• Prepare Visio process flow diagrams using BPMN 2.0 standards and coordinate with IT and Business stakeholders to get sign-offs
• Coordinate with agile scrum teams participating in stand-up meeting, follow up on sprint / iterations to implement user stories
• Story keeping and grooming in Jira working with Business Stakeholders
• Take the demo and review the developed solutions.
• Conduct multiple walkthroughs with key stakeholders to receive the sign-off 2. CenturyLink (Ethernet Product Launch)
As Agile Product Owner following were the key responsibilities
• Created and defined Product Owner engagement delivery model for Tech Mahindra
• Participated in MMP & Features Grooming to understand the business objectives
• Managed Product Backlog in CA Rally
• Participated in PI/Release planning & sprints planning
• Lead sprint grooming & user stories grooming
• Developed metrics, gather and mentor’s data, and analyzed information to identify improvement areas. Identifies and improves process gaps in business operations.
• Attended daily scrum calls, resolve team queries related to user stories, seek clarifications from stakeholders such as Domain Product Owners, Chief architects
• Managed product feature demos with Business & accept / reject user stories
• Supported identification and improvement of process gaps in business operations. Manage development and tracking of process performance measures.
• Leadership skills demonstrated by User Acceptance Testing (UAT) support and interfacing with Product Management, Service Development teams for Ethernet product 3. Bell Canada (Managed Services)
As a Lead Process consultant / ITIL consultant following were the key responsibilities
• Created As-is view of the Bell Canada and Aliant (Acquired by Bell Canada) company’s product portfolios
• Worked with the cross functional teams like Pre-Sales, Solutioning & Operations from Bell Canada & their newly acquired company to capture Customer onboarding & Steady State process for Managed services portfolio.
• Analyzed RFP document and map requirements in ITIL format across Incident Management, Problem Management, Customer Management, Change Management
• Built an assessment framework for product rationalization
• Delivered product/service comparison chart to help Bell Canada to decide product strategy in the region by creating Heat maps eliminating manual hand-offs, swivel chair etc.
• Arranged Show and Tell, Demos with business system analysts and development teams Page 3 of 4
4. AT & T (BVoIP, AVPN and other Enterprise Products) As a Sr. Project Manager / Delivery Manager - BPE / ORT following were the key responsibility areas
• Managed a Team of 40 which includes BPE / BSM (Business Solution Managers), ORT / PVT (Operational Readiness Test Managers), Sales Process Testers across multiple geographies like US, UK and India
• Created Governance structure for the delivery team by working closely with AT&T and Tech Mahindra leadership
• Worked on execution of governance structure for the projects by managing customer expectations, dealing with multiple customers simultaneously
• Ensured on time delivery tracking delivery end to end. Created Weekly, Monthly and quarterly reports
• Worked closely with the AT&T IT and Business stakeholders to define project scope, create workpackage estimation, resource allocation with right skills
• Managed FTEs & Contractors ensuring all the internal & external policies & processes are followed
• Implemented Knowledge management within team by arranging presentations by SMEs on different Telecom Products, Processes, systems and Technologies. Conducted Training sessions with multiple stakeholders 5. One Wholesale (British Telecom)
As a Sr. Project Manager / Lead - PMO function / Process Consultant following are the key responsibility areas
• Managed multiple projects for BT Wholesale Line of Business for Business Process Management business unit in Tech Mahindra. Also managed Revenue Assurance Project across UK and India location
• Managed a group of 50 + team members of Process Designers, Business Analysts, Data Analysts etc
• As a Sr. project manager responsible for defining governance structure for the project, track the deliveries right from scoping, planning to actual execuation.
• Work closely with the teams to come up with whitepapers, case studies, ensuring regular KM sessions within the project.
• As Lead - PMO function managed for Project estimations, Management of quotes, contracts, invoicing. Managing all the monthly/quarterly contracts (on average 20 contracts) within project.
• As MIS function lead - managed for all the reports such as project billability, resource utilization, resource allocation etc
• As CMMI Quality lead - Facing quarterly quality and Security Audits,
• SPOC for the customer for multiple Project deliveries, Customer Satisfaction Surveys, performance reviews, Contract management, productivity improvement.
6. British Telecom - Process Design for Ethernet Products As a Process Designer & Team Leader was responsible for the following activities:
• Impact assessment & feasibility study of different proposed solutions clearly stating the pros & cons of each options & thus helping business to arrive at most feasible/optimal solution
• Leading High level process designs for Ethernet products such as BES, EAD etc
• Liaising with Operations to get their acceptance to proposed process.
• Identifying the training needs of Operations
• Low level process designing for 21CN Ethernet product for different releases & supported wargaming.
• Team management activities such as work stack monitoring training Page 4 of 4
• Some of the project management activities such as preparation of call off sheets, burn rate calculations, Dashboard report, Client weekly update reports etc 7. British Telecom
As a Programmer & System tester was mainly involved in system testing. Also was involved in design & developments for few change requests for Order Fulfillment & workflow Managemnet System.
• Maintaining documents for British Telecom Global Services products which involved annual reviews, change requests, Training Notes preparation, query resolution etc
• Supported product launches by preparing ISIS documents
• Also was involved in Quality related activities such as SQA, Configuration Mgmt ACHIEVEMENTS
• Received Bravo award in FY 16 – 17
• Received Best Manager award in FY11-12
• Completed ELP (Excellence in leadership program) successfully in FY1011
• Received Valuable team player award twice FY07-08, FY08-09.
• Developed excellent relations with customers and received complimentary emails for work.
• Successfully managed multiple cross functional teams while handling own deliverables.
• Performed team leader role successfully and always delivered on time. ACADEMICS
• PGDCA in Computer Science & Application, Mumbai University, India.
• B. Sc. In Statistics, B.N.Bandodkar College of Science. Mumbai University, India
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