Customer Service Store Manager

KRISTINE BERNARDO

*** **** **, *** *******, MA **740 H: 508-***-**** ***********@***.***

Objective: I am seeking a position with a professional organization, offering career advancement and potential growth, where I can utilize my knowledge in customer service and apply my communication skills.

Experience:

04/2017 to 06/2019 Store Manager: Regal House Outlet – Fairhaven, MA

Processed shipments and maintained stock shelf organization to meet customer needs

Met budget targets by controlling expenses and eliminating wasteful behaviors

Hired, trained and managed team of 6 associates, including evaluating performance and enforcing disciplinary actions

Oversaw inventory management with cycle counts, audits and shrinkage control

Delegated work based on shift requirements, individual strengths and unique training

Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives

Secured store perimeter and enforced procedures to minimize losses and protect store assets

Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels

Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility

04/2014 to 04/2017 Self-Employed: Manicurist – New Bedford, MA

Detail-oriented Manicurist with 5 years of experience. Expert in all types of nail care with dedication to modernizing salons for best-in-class customer service. Outgoing and friendly worker with proven history of reliability, integrity and excellent final products. Outgoing Manicurist trained in acrylic nails and gel tips. Passionate about customer service. Demonstrated a record of satisfying even the most discerning clientele.

01/2010 to 04/2014 In-Store Banker: Citizens Bank – Wareham, MA

Accurately conduct teller credit and debiting transactions in compliance with established bank policies and procedures

Prepare daily proof record and maintain an acceptable difference record

Worked non-traditional schedule including nights and weekends

Achieve personal sales goals and actively participate in branch sales and marketing activities

Establish customer relationships by conducting telephone prospecting, outbound calls, follow-up and face-to-face meetings, and to demonstrate a deep understanding of products and present benefits by cross-selling to existing and new customers

Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions

KRISTINE BERNARDO

458 Mill St, New Bedford, MA 02740 H: 508-***-**** ***********@***.***

Experience continued:

02/2006 to 09/2009 Teller: Sovereign Bank – New Bedford, MA

Accurately conduct teller credit and debiting transactions in compliance with established bank policies and procedures

Prepare daily proof record and maintain an acceptable difference record

Qualifications:

Excellent verbal, written, and interpersonal communication skills

Able to work both independently and in a team environment

Strong attention to detail and ability to multi-task

Microsoft Word, Excel, E-mail

Management experience

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