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Software Developer Customer Service

Location:
Mumbai, Maharashtra, India
Posted:
April 07, 2020

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Resume:

Nifin N.

Thettikuzhi House, Channankara P.O., Kaniyapuram, TVM, Kerala, India - 695301

Email: adco3f@r.postjobfree.com Mobile: +91-944*******

Personal Profile

2.3 years of Information Technology experience in retail domain as Software Developer in UST Global; an American multinational provider of Digital, IT services and solutions.

Currently working for one of the biggest retail chains in Texas, United States under UST Global India, leading a team owning multiple Java, .NET & SharePoint based applications, responsible for all their enhancements, maintenance and production related activities.

Excellent ability to plan, organize, and prioritize my work to deliver timely with quality.

Exceptional communication, interpersonal and customer relationship skills.

Fluent understanding of software development life cycle (SDLC).

Result oriented team player and a dedicated self-starter who can work efficiently in a team and work independently.

Good Command over MS SQL server.

Excellent analytical and debugging skills with proven ability in solving technical issues.

Adaptable and open to diverse opportunities.

Key Skills

Problem solving, demonstrated through using both logical and innovative approaches within existing role. E.g. Handling requests in the form of HPSM\JIRA Tickets and make decision to resolve them in SLA model.

Very good organisational and timekeeping skills. Certainly not been late or missed a job or assessment deadlines during both education and work lifetime. Especially at work, where HPSM issues required to be solved with in a limited time frame.

Recognised for being able to give attention to detail, practicing good judgement and accepting responsibilities by peers, management and academics.

Can demonstrate a high level of practical knowledge of programming languages including; C, C++, Advanced Java,Python, JavaScript, HTML,PowerShell and SQL frameworks including; spring and hibernate, database including; MySQL, PostgreSQL and MSSQL; cloud based solution including Salesforce.

Strong ability to learn, understand and demonstrate skills/information quickly and efficiently. Demonstrated at UST Global where learning understanding and relaying product information to clients is an imperative part of maintaining high levels of customer service.

Other Skills : Excel Macro, VBScript, SharePoint Administration, Bootstrap.

Tools: Eclipse, Visual Studio, SQL Server Management Studio, MS Office

Work Experience

UST Global, Trivandrum,India February 2018 - Present

Role

Software Developer

Client

H-E-B

Project Domain

Retail

Environment

Windows Server,MS SQL Server, java, SharePoint

H-E-B is one of the largest, independently owned retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion. As part of this project, UST Global provides application management services to H-E-B. The objective of this project includes providing support and maintenance for the various applications running in client stores and Warehouses. My responsibility also includes enhancements of these applications that are needed for improving the business of the client.

Job Responsibilities:

Responsible for understanding the business logic for the retail domain and architecture of various applications.

Administering SharePoint web application holding more than 1,50,000 users.

Monitoring the key application processes and jobs.

Responsible of enhancing and maintaining multiple applications.

Developing applications or scripts which will reduce manual effort.

Create power shell scripts for automation.

Participate in conferences; communicate with Technical and Business Teams to resolve companywide issues in a timely manner.

Working closely with other teams like BI, Mainframe and Tibco on issues related to the integrations.

Project Details

1. QIS

QIS application consists of Web portal and Windows based application in tablet PC .The Tablet PC Application system is synchronized with QIS portal via wireless network. When a user logs in to the tablet PC, the system will download purchase orders to the tablet PC so that the inspector can work offline. (Downloading all POs with current day as delivery date)

• Downloading PO details from EXE via TIBCO.

• Receiving department for door assignment.

• Buying department for setting inspection criteria etc.

• Synchronizing with tablet PC to keep the PO inspection details updated.

• Sending Alerts and messages to users.

2. PartnerNet

It is the primary intranet page for the client, accessed by over 1,00,000 partners both as a portal to other systems (PeopleSoft, HP Service Manager, company applications, etc.) and as a direct source of information (for certain Partners, their schedule, internal news, new product launches…), while also hosting a set of entirely custom applications (Storybook, PartnerCast, Idea Basket and Because People Matter (BPM)). PartnerNet also acts as an SSO provider into various external systems. The system itself is a blend of SharePoint 2007, various SharePoint-specific customizations, and two standalone ASP.NET web apps (SharePoint.API and PartnerNet.API) that provide, to the Partner, a straightforward, integrated experience.

Tools Used: MSSQL Server 2012, SharePoint Designer 2007.

3.Internet Banking – Case Study In CDAC – October 2017

-Project is implemented using Spring and Hibernate framework.

-Front end is created using JSP.

-Database used is PostgreSQL.

4.Extended Access Control List – Case Study In Networkz System – April 2016

-Implemented Extended Access control list using Cisco Packet Tracer.

Provided network security of the organization by controlling traffic flow.

Educational History

Advanced Technologies in Java

CDAC, Technopark, Trivandrum, India

July 2017-October 2017

Foundation Course in Network Engineering (CCNA)

Networkz Systems, Trivandrum, India

January 2017-April 2017

B-Tech Computer Science and Engineering

Marian Engineering College

July 2013-June 2017

First Class

Activities & Interests

Learned Salesforce and done an internal project.

Attended five days training conducted by UST Global for Hadoop.

Runner up in a Leadership event hosted by UST Global.

Underwent training from GAMA on Selenium.

Scored 6.5 band in IELTS exam.

Key interest in the field of Research and Development of new technologies scientific and engineering.

Unconditional interest to travel and enjoy new experiences.

Keen to maintain social relationship with colleagues via, being part of UST Global’s cricket team and other social activities.

References

Available on request.



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