Charity Jackson

McKinney, TX

(***) *** – ****

adco30@r.postjobfree.com

CAREER SUMMARY

• An accomplished Sales Leader with ten (10) years experience in Sales, Account Management and Business Development within the Automotive, Medical Device and Fitness Industries with a proven track record in increasing revenue for companies

• Increased revenue for Miracle-Ear by 35% ($150K), exceeding the target by 21% as well as increasing repeat business by 4% and consumer referrals by 4%

• Exceeded sales goals the first year by 250% for start-up Sterling Import Motors

• Core competencies include: Customer Relationships, Strategic Market Planning, Business Development, Team Leadership/Management and Negotiations

PROFESSIONAL EXPERIENCE

Dec 2016 – March 2020 Miracle-Ear, McKinney, TX

Licensed Hearing Instrument Specialist/Sales

● Fosters a robust, sustainable network of buyers, leveraging strong listening, presentation and closing skills to optimize sales results with a 40% closing rate; increased annual revenue by 35% for 2018 from over $416K to over $566K and the annual budget revenue by 21% from over $466K to actual $566K o Attends grassroots events and meets potential clients (health fairs and senior centers) as well as networking with the local Chamber of Commerce

● Uses CRM (Sycle) to manage sales pipeline, follow-up, sales execution and reports to find opportunities for improvement o Tracked missed sales opportunities in CRM and follow-up to convert to sales o Maintains the customer pipeline by reaching out to current and prospective customers to offer promotions

(monthly or as promos are released by corporate)

● Administers and interprets tests of auditory function with MedRx Audiometer and Live Speech Mapping

● Programs, troubleshoots and adjusts hearing aids using Noah and Harmony software

● Performs counseling regarding hearing loss rehabilitation and provide comprehensive aftercare

● Passed exam to obtain a license to practice in Texas on the first attempt (exam has 40% passing rate in the U.S.) July 2015 –Feb 2016 Holt Auto Group, Fort Worth, TX General Sales Manager

● Directly managed a team of twelve (12) sales consultants

● Met with customers to close sales when sales consultants were unable to close; made follow-up calls on missed sales opportunities to get customers back in the door

● Worked with vendors to set-up and ongoing management of routing/automations of phone systems

● Researched, located and purchased specific vehicles for customers

● Used CRM (Car Research) to manage sales pipeline and create an automated workflow for sales consultants while monitoring the sales process and execution

● Purchased used vehicle inventory, oversaw reconditioning, researched market online and priced inventory accordingly

● Structured auto loans for optimal approval and submitted loans to lenders on the customer’s behalf

● Collaborated with third party companies for website, marketing, advertising, ensured data feeds were streamlined to save time by only needing to enter vehicle data in one location Oct 2013 – July 2015 Sterling Import Motors, Dallas, TX General Manager/Partner

● Collaborated with a commercial realtor to find a business location, secure lease, obtain building permits and contractors to ensure the building was up to code

o Obtained a Texas dealer’s license by meeting requirements and managing application process, including setting- up a business entity, EIN, ordering signs and obtaining an Assumed Name Certificate & Surety Bond; ensured ongoing compliance with Texas Department of Motor Vehicles (DMV) o Managed the set-up of the business location with signs and communication systems (phone, fax, internet)

● Hired and managed a team of eight (8) in various departments, including Sales, Service, Detail and Accounting and exceeded sales goal by 250% first year due to team performance and leadership efforts

● Structured the business model and presented to potential investors

● Secured a Finance license, learned and adhered to state & OCCC guidelines and set-up Retail Installment Contracts

● Created company branding, website, marketing; wrote descriptions and pricing for vehicles to be sold

● Analyzed software options and implemented into all areas of business, including accounting/finance software (Frazer), inventory, CRM (DealerSocket) and auto service software

● Oversaw inventory management, including purchasing inventory fitting the company’s business model, reconditioning costs and kept overhead costs low

o Managed the application process to obtain purchase approval from several auto auctions o Secured a floor plan with two (2) lenders to purchase inventory by ensuring the lengthy application process was completed with no interruptions in getting a line of credit o Title processing, sales tax and vehicle inventory tax April 2013 – Oct 2013 Holt Auto Group, Arlington, TX Internet Sales Director

● Oversaw a sales team of 6 direct reports; recognized as top performer receiving multiple awards and averaged 20 sales per month consistently

● Worked with vendor to set-up and ongoing management of routing/automations of phone systems

● Manage website, online advertising and pricing, wrote vehicle descriptions (features & details of the vehicles, including mileage, doors, transmissions), Priced vehicles according to market o Set-up data feeds of information posted in the backend software to feed out to third party listings ensuring all vehicles were always posted with quality photos and accurate information

• Managed rotations of internet sales leads and ensure timely response by team; cold calling included making 70+ cold calls per day to customers in the database to find potential sales opportunities

● Used CRM (Car Research) to manage sales pipeline and create an automated workflow for sales consultants while monitoring the sales process and execution

May 2011 – March 2013 Fenton Motor Group, Tyler, TX Internet Sales Manager (March 2012 – April 2013)

● Awarded Top Salesperson in the region of three (3) dealerships

● Managed company website and online advertising, pricing; wrote vehicle descriptions, features, information regarding vehicles, priced vehicles according to market, ensured vehicles posted had quality photos and accurate data at all times

● Cold calling included making 70+ cold calls per day to customers in the database to find potential sales opportunities

● Used the CRM (Car Research) to manage internet sales leads, sales pipeline and ongoing follow-up Corporate Inventory Manager (May 2011 – March 2012)

● Corporate Inventory Manager for twelve (12) dealerships, reporting directly to CEO

● Researched and analyzed product industry trends and reporting using online research, reports accessed via multiple sources and inner office tools, including backend software with eCarList

● Built a matrix (Excel) to convey the number and types of vehicles, price ranges, colors that would be optimal to carry in stock according to the location of the dealership and established guidelines for inventory needs

● Managed software solutions, implementation, monitored data feeds and pricing; coordinated software transition to get twelve (12) dealerships to utilize the same website platform and inventory management solutions by eCarList o Worked with each location’s management and with the vendor to get everything set-up properly o Software support for the twelve (12) dealerships through educating how to use the software, troubleshooting problems, working with software companies to resolve issues, ensured dealers were using the software properly

● Held hosted monthly group auto auction via webcast with general managers to deplete aged inventory and saved organization money

● Provided inventory reporting, inventory solutions and support to the CEO and all locations OTHER PROFESSIONAL EXPERIENCE

● Business Development Manager/Partner, RJ Training (March 2009 – May 2011)

● National Buyer/Wholesale Florida Auto and Truck Exchange (2008-2009) EDUCATION & OTHER TRAINING

● Credits towards a degree in Medical Office Management, Tyler Junior College, Tyler, TX

● Licensed Hearing Instrument Fitter & Dispenser through TDLR, 30+ hours CEU to maintain license TOOLS & SKILLS

● Microsoft Office, Outlook

● CRM: Sycle, Car Research, Dealersocket. eCarList

● Accounting: QuickBooks, Quicken, Frazer

VOLUNTEERISM

● Miracle-Ear Foundation, Shoes for Hope Shoes to Cope and Operation Care International

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