Customer Service Representative

JAQUASIA LEWIS

**********@*****.*** / C: 706-***-****

Columbus, GA 31904

SKILLS

Credit card payment processing

Report creation

Microsoft Office Expertise

Senior leadership support

Office equipment proficiency

Conflict mediation

First time Conflict resolution

Inventory control

Courteous demeanor

Call center experience

Team management

Quality assurance controls

Research ability

Schedule coordination

Account management

Focused on customer satisfaction

EXPERIENCE

Customer Service Representative / TSYS - Columbus, GA 08/2019 - Current

Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development

Assisted customers with banking inquiries

Assisted customers with setting up or unlocking their online banking accounts

Maintained revenue streams by exhausting every option before offering refunds on escalated calls

Reviewed customer data to assess current issues and determine eligibility for potential solutions

Informed customers on billing procedures, processed payments and provided assistance to set up payment options

Reviewed account and service histories to identify trends and issues

Collected customer feedback and recommended procedural or product changes to enhance future service delivery

Customer Service Representative / Convergy's - Columbus, GA 06/2018 - 08/2019

Assist with the training of new customer service representative.

Oversee a team to ensure quality is being met on a consistent basis.

Speaking with existing DirecTV and AT&T customers in regards to account and billing inquiries

Assisting customers with online account settings Provide world class customer service

Reviewed account and service histories to identify trends and unaddressed issues

Reviewed customer data to assess current issues and determine eligibility for potential solutions

Met and exceeded productivity targets by handling every interaction with good organizational and relationship-management abilities

Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints

Maintained revenue streams by exhausting every option before offering refunds on escalated calls

Kept customer account information current and accurate by preparing, completing and processing forms and database changes.

EDUCATION AND TRAINING

Jordan Vocational High School - Columbus, GA 05/2018

High School Diploma

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