* ** * ****

REGHE POKU

*** * ****** ** **********, DC 20001 Cell: 202 - 596 - 1671 Email: adco1r@r.postjobfree.com Project Manager, Program Manager, Product Manager, Sr. Architect, Sr. Consultant, Agile/Lean Six Sigma SME

• Ambitious project management and business architectural professional with 20-years of solid track record in delivering top tier performance on high visibility IT and business projects. Savvy, results-oriented leader with proven success in managing and supporting multimillion-dollar projects for the public and private sectors.

• Performed process mapping/modeling, analytics, requirements engineering, UI/UX design, solutions implementation, and maintenance of new and existing management information system (Government of the Shelf (GOTS), Commercial of the Shelf

(COTS) and custom software for the U.S. Department of Homeland Security (DHS), U.S. Housing and Urban Development

(HUD), U.S. Department of Interior (DOI) and U.S. Health and Human Services utilizing Agile and Lean Sigma frameworks.

• Highly knowledgeable in process improvement and quality management [Agile (Scrum, Kanban, RAD, XP), Lean Six Sigma

(DMAIC, Value Stream Mapping, Kaizen, JIT), Scaled Agile Framework (SAFe), Software Development Lifecycle (SDLC), Test- Driven Development (TDD) Capability Maturity Model Integration (CMMI), and ISO 9001:2015]. Champion and implementor in deploying continuous process improvement methodologies and tool sets across organizations and building internal capabilities through knowledge sharing and coaching.

• Solid verbal and written communications skills. Excellent collaboration, influencing, and consensus-building skills; ability to work with persons in all job functions (able to communicate to technical and non-technical staff).

• Highly focused in leading complex, deadline driven assignments; able to identify goals, prioritize and resolve issues in the initial stage to ensure that projects are delivered on time, within budget, adhere to high quality standards, invent creative ways to improve project success and meet/exceed client expectations. Ability to manage multiple competing priorities and strong problem-solving skills.

• High degree of qualitative and quantitative analytical skills in requirements gathering, analyzing/evaluating, and improving the efficiency of operations; adept at developing and maintaining processes that increase efficiency and achieves client’s and company’s objectives

• Proficient in an array of applications: Microsoft Office (MS Excel, MS Project, MS PowerPoint, MS Publisher, MS Visio, MS SharePoint, MS Word, MS Planner, MS PPM), VersionOne, Azure DevOps, Visual Studio Team Services (VSTS), Atlassian Software (Confluence, JIRA, Bitbucket, Bamboo, FishEye, Trello, TestRail), Jenkins, Slack, Rally, CA Clarity Project Portfolio Management, ServiceNow, Asana, Camtasia, Requisitepro, HP ALM, DOORS, Amazon Web Services (AWS), HP PPM, CA Clarity PPM, Deltek, SPSS, Flash, Adobe Photoshop/Illustrator, HP Service Manager, Basic SQL, Tableau, Splunk, IBM Cognos, IBM Maximo, Power BI, Goldmine CRM, Salesforce, Google Apps, WordPress, PeopleSoft, Microsoft Dynamics CRM, Section 508 testing tools: JAWS, ZoomText, Dragon Naturally Speaking EDUCATION/CERTIFICATION

University of North Carolina at Charlotte (UNCC) o Bachelor of Arts in Political Science with concentrations in International and Comparative Affairs; May 2005 o Bachelor of Arts in International Studies with a minor in Economics; May 2005 o Master of Business Administration (MBA) with a concentration in Finance; May 2014

Certified Scrum Master (CSM); September 2013

Lean Six Sigma Black Belt, April 2018

Clearance: DHS Suitability (ACTIVE)

KEY COMPETENCIES

• Project Management

• Program Management

• Software Development

• Cloud Computing

• Agile

• SAFe

• Lean Six Sigma

• Performance Monitoring

and Management

• Portfolio Management

• Product Management

• Process Improvement

and Re-Engineering

• Business Architecture

• Strategic and Financial

Planning

• Enterprise Architecture

• Quality Management

• Vendor Management • CMMI

• Section 508

• Change Management

• Knowledge Management

• CRM

• ERP

• HRIS

• UI/UX Design • Risk Management

• Relationship Building

and Management

• Process Improvement

and Re-Engineering

• Requirements Gathering

and Business Analytics

• Business and IT

Governance

• Business and IT

Alignment and

Transformation

• Policy Development and

Technical Writing

• Talent Development and

Mentorship

• Key Performance

Indicator (KPI) and

Performance Metrics

Development

2 of 5 Page

WORK EXPERIENCE

April 2009 – Present Federal Consultant (Consultant, Architect, Manager, SME) April 2018 – Present Washington, DC Department of Homeland Security (DHS) Lean/Agile Subject Matter Expert (SME), business architecture, program management, performance monitoring in support to the Office of the Chief Information Officer (OCIO). Senior resource to manage, train and drive best practice solutions and stronger quality controls for software development releases: ensure that technical requirements are met including Agile/Lean Six Sigma and SAFe implementation methods and tools.

• Advise and train Senior Management and representatives on Lean/Agile best practices and SAFe principles.

• Provide technical/management leadership on major tasks or technology assignments. Establishes strategic goals and plans that meet project/program objectives. Oversee and coach complex projects involving cross-functional areas. Lead project teams through concept, planning, execution, implementation phases and value steam mapping and decompose requirements into traceable themes, epics, features, stories, tasks and acceptance criteria.

• Facilitate business process development (defining vision, scope, problem statement, pain points, benefits, outcomes expected, ROI, value anticipate, workflow for Kanban and Scrum, story point estimation, sprint and release planning) in a DevOps environment.

• Collaborate with Agency stakeholders to document standardized processes and map them into workflows as well as identify opportunities for process improvements.

• Responsible for strategic business process modeling and quality management techniques. Create and manage functional baseline to ensure workflow interoperability across development efforts. Collaborated with business units in designing and implementing features, data models and enterprise-wide processes in support of complex application development

• Identify Value Streams and Agile Release Trains (ARTs); work with stakeholders to understand the flow of value and identify value streams and ARTs to find those that are the most opportunistic for launch. Ensure the agile release train (the team of agile teams) work well together and follow the processes

• Collaborate with product owners in defining epics, articulating its benefits and facilitating its implementation. Responsible for prioritizing features and ensuring they are well described and understood.

• Develop and implement metrics and dashboards; collaborate with development teams to develop reports for performance measures.

• Ensure system requirements are compliant with relevant current and evolving agency policies. Review product demo with the development team against acceptance criteria for feature set.

• Developed high-level and detailed storyboards, mockups (UI/UX designs) and use case scenarios to effectively communicate business processes with their components and related touch points in the IT enterprise.

• Provide planning, coordination and facilitation of collaborative workshops with key stakeholders to implement business process improvements and gather functional requirements for Information Technology systems/software applications.

• Facilitate discovery sessions with SME’s and stakeholder groups to formulate business outcomes, customer experience and requirements for resolving complex business problems and pain points. Fully articulate current and target state business design using capability models, process models, operating models and motivation models.

November 2015 – March 2018 Washington, DC Health and Human Services (HHS) (2.5-Years Project)

• Responsible for managing a multi-million-dollar project. Accountable for project management, performance/quality improvement and agile/scrum implementation/coaching including planning and implementing minimal viable product across work streams while ensuring that acceptability criteria and value- added results were met iteratively/incrementally within the Division of Acquisition (DA).

• Collaborated with business units to ensure alignment of objectives/strategic goals and identify potential gaps/improvement opportunities; drove team performance by eliminating waste and fostering an environment of continuous improvement by identifying best practices, adopting standards and coaching/pairing across teams.

• Champion organization-wide knowledge sharing; promoted knowledge sharing through the organization's operational business processes and systems by strengthening links between knowledge sharing and the information systems and improving integration among information systems in the organization to facilitate seamless exchange of information.

• Responsible for establishing and implementing quality assurance, compliance processes and overall quality maturity roadmap/plan per functional area.

• Discerned business needs, elicited, documented, and managed requirements to develop governance (Standard Operating Procedures (SOPs, handbook, process flows, performance metrics) per office under the Division of Acquisition; ensured adherence to the overall project plan/strategic objective.

• Translated business needs into technical requirements; acted as a liaison between business and technology.

• Created and maintained visual models (utilizing Tableau, Power BI, MS SharePoint custom workflow and scripting, MS Visio and MS PowerPoint) including activity diagrams, logical object models, sequence diagrams, UI/UX mock-ups/prototypes and drill-down metrics and dashboards.

• Aggregated data in one central repository and provides automated, analytically robust /drill-down and data visualization features for HHS Category Management reporting in Tableau.

• Created metrics, backlog tracking, burndown/velocity reports, and user stories etc.; forecast/map out deliverables in iterations; develop, analyze, and monitor performance metrics. 3 of 5 Page

• Facilitated scrum ceremonies (daily stand-ups, backlog grooming, sprint planning, sprint review and retrospective) and coached team members on Agile/Scrum principles.

• Participated in governance council to ensure optimization of Business and IT investments best fit within enterprise architecture and business strategy.

October 2014 – March 2018 Washington, DC Department of Interior (DOI) (1-Year Project)

• Technical lead and subject matter expert (SME)/advisor to the Office of Acquisition and Property Management and Office of Financial Management

• Provided research, direction, UI/UX designs, implementation, automation scripting, training and maintenance of a robust, user-friendly interactive internal knowledge management tools (wiki sites) with input from the executive team and key stakeholders/process owners

• Ensured that contents of the knowledge management repository were current, relevant, non-duplicative, version controlled and followed the review and approval processes by leveraging collaborative features

• Developed training guides and Standard Operating Procedures (SOP) - how the tools are structured, shared, controlled, and navigated

• Provided evaluation of process improvement measures - identify areas where technical or procedural knowledge are missing; review historical data to identify areas where value-added knowledge would improve service delivery/program efforts

• Organized customer workshops to do periodic knowledge reviews and assure that any resulting changes can be added to the backlog

• Promoted collaborative environment by strengthening links between knowledge sharing and the information systems, and improving integration among information applications to facilitate seamless exchange of information across applications and groups

• Provided support on an external-facing Drupal Open Source CMS platform April 2009 – October 2014 Washington, DC Department of Homeland Security (DHS) Project 3 – Customs and Border Protection (CBP)

2012-2014 (2 years project)

• SME and trusted advisor who provided fluid communication amongst all effected throughout the multibillion-dollar system modernization project, coached project teams to understand all required steps to successfully pass through the iterative agile/scrum releases.

• Elicited high-level software requirements into concrete feature designs and architecture. Provided visualization support with Graphical User Interfaces (GUI), User Interface (UI) and User Experience (UX) designs and wireframes/mock-ups.

• Managed the knowledge management practices and encouraged use of the new practices.

• Provided effective coordination and facilitation of agile/scrum ceremonies, identified potential risks and potential process improvement initiatives while ensuring that they adhered to the Office of Information of Technology’s’

(OIT) clear priorities.

• Led the system definition process in developing the software requirements by ensuring that requirements were accurately reflected in the business process and understood during the design/customization of the application including Section 508 constraints; developed GUI screen designs (UI/UX)

• Collaborated with internal and external units (business and technical) to develop detailed project workbook, which included project schedule, action items, wish list, risk & impacts tracker, lesson learned, roles and responsibility and communication plan; continuously review and updated/revised workbook to accommodate changes in project direction.

• Interfaced with senior management to provide and obtained information to build consensus regarding project direction. Managed scope and risk across the project.

• Provided support to resolve project, vendor management, resource and design issues before they caused schedule delays. Participated and facilitated stakeholder meetings.

• Defined and developed communication plans and training requirements and materials; coordinated and conducted training.

• Partner with key business and technology resources to set transformation goals and objectives to launch strategic initiatives; develop and maintain business vision, strategic plans, budget sheet including the design of transformation road map with clear milestones, work streams, and owners

• Implemented an innovative approach to share experiences across communities of practice/enterprise wide. Project 2 – Federal Protective Service (FPS)/National Protection & Programs Directorate (NPPD) April 2010 - Oct 2011 (1.5-year project)

• Responsible for understanding government regulations with special attention to quality management and process improvement (business process modeling); liaison to the deputy director, division director and program manager.

• Collaborated with internal and external business units in developing improved capabilities in the areas of documentation; developed processes in research, quality assurance, requirements engineering and recommended priorities/ goals for future program needs, internal control changes and assessed impact on current procedures.

• Reviewed internal controls, policies and procedures to ensure compliance with applicable Federal guidelines and policies of the U.S. Government Accountability Office (GAO) and Office of Inspector General (OIG). 4 of 5 Page

• Developed FPS audit tool utilizing MS Excel macros and custom functions. Performed preliminary audit at FPS region visit. Interviewed SMEs at all levels to analyze policies, work procedures/operational methods for the “as is” documentation and analysis stage (baselined requirements/developed prototype).

• Assisted in a special project on behalf of the FPS Director on FPS border operations/security concerns; performed data collection, trend analysis and developed statistical spreadsheets/chart tools of border initiatives in northern

(Buffalo, NY and Detroit, MI) and southern (El Paso, TX, Laredo, TX, San Ysidro) regions. Performed trend analysis on FPS incident reports and budget/actuals spent on contracts/PSOs and SWAs. Project 1 – Office of Chief Information Officer (OCIO)/Immigration and Custom Enforcement (ICE) April 2009-April 2010 (1-Year project)

Oversaw project management, communications and assisted as follows: analyze operating procedures to devise the most efficient methods of accomplishing work in an agile/scrum environment: reviewed work structure, such as organizational change, communications, information flow, and guidelines within the PMO.

Provided support in process improvement initiatives; provided governance for policy guidelines. Developed and maintained program plan; identified and quantified risks, recommended risk avoidance/mitigation plans.

Gathered information from existing documents and from subject matter experts in order to develop/draft and update data, such as management directives, white papers, user manuals, surveys, decision papers, assessments, briefings, Request for Proposals (RFPs) and procedural documents. Provided quality assurance for internal and external documents, reporting, and deliverables; created and maintained PMO templates.

Supported accomplishments, lessons learned and progress reporting; responded to tasks requirements and tracked priorities.

Acted as designated liaison within the Information Technology sector in performing system/workflow and project analysis of division/office processes.

Proactively identified and communicated policy changes to client and impacted business resources.

Developed and maintained a master program schedule/milestone plan that includes historical data as well as current activities and maintain a comprehensive program documentation library. Monitored multiple projects including the planning and implementing new computer equipment, sites, and services. Monitored and evaluated progress and success or failure of project.

Performed SharePoint management and intranet site content management. August 2007 – March 2009 Commercial Consultant (Manager, SME, Sr. Analyst) August 2008–March 2009 (7-months project) Richmond, VA Philip Morris International - Finance & Reporting Department

Responsible and accountable for project management and business analysis directed toward strategic financial and organizational objectives in the PMO group. Worked in conjunction with the Project Manager to manage the budget and asset plan (4.5 million dollars) during the agile go-live phase. Ensured that the budget plan and asset tracker was continually updated. Performed auditing/analysis on project invoices and monthly actuals/charges; Provided financial/accounting reports in MS Excel; communicated directly with Project Manager regarding status and progress of initiatives and current financial status of project; participated in financial reviews

Maintained continuous alignment of financial scope with business objectives and made recommendations when necessary to enhance effectiveness toward the business result. Collaborated directly with business units to access the financial impact of business requirements and to reach consensus on alternative solutions when necessary to maintain a consistent fiscal structure. Identified and analyzed budget requirements and defined the scope of activities required to address issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate

Provided development support and maintenance on cost model (cost/benefit analysis); reconciled project costs and actual expenditure. Performed invoice/PO reconciliation, tracking, analysis, documentation, and management; responsible for mapping WBS entities to POs and actuals for asset/budget model accuracy and classifying assets by capital vs. expense; Responsible for providing proper documentation of financial records, so accurate budget forecast could be formulated

Performed GAAP analysis, project tracking and asset/budget management for project assets (software, hardware, actuals/capital, expenses, and labor costs)

August 2007- August 2008 Charlotte, NC Wells Fargo Project II – Corporate Real Estate February 2008 – August 2008 (6-months project)

Supported the PMO management with project development through analysis, documentation, implementation, and post-production support

Responsible for communicating status to senior management and stakeholders as appropriate. Hands-on experience in creating and updating project plans and tracking defects.

Provided ongoing project management support of 5-21 concurrent Wachovia/Wells Fargo Securities and AG Edwards property merger projects lasting duration of 1-month to 6-months; provided support in vendor management

Ensured that objectives were accomplished in accordance with outlined priorities 5 of 5 Page

Delegated responsibilities, designed/managed time schedules and performed workflow analysis. Maintained information on SharePoint and performed documentation related to developing and modifying business processes and workflows.

Designed metrics/models to predict project success phases more accurately utilizing MS Excel macros and custom functions.

Performed monthly internal self-audits and utilized effective problem-solving skills within a team-structured environment

Project I - Investment Banking August 2007 – February 2008 (6-months project)

Involved in documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting, and updating business requirements; creating, reviewing, and validating process maps of a COTS software (agile environment).

Responsible for continuously monitoring and tracking critical activities in the MS Project plan and alerting senior management to the possibility that non-critical activities may be delayed beyond their total float, thus creating a new critical path, and delaying project completion. Used Microsoft Project for project tracking/scheduling and analyzed data in Excel, presented findings in PowerPoint and distributed content in MS SharePoint. Held accountable for the overall time management of the system release success.

Provided analysis, documentation, testing and implementation support. Participated in testing of software utilizing SQL; created a bug tracker to track defects.

Performed analysis on data extracted from SQL database and presented the report to senior management

Defined requirements and collaborated on the development of a database system ranking process and analysis matrix for user interface.

Developed training content, assisted in process modeling; conducted and participated in JAD sessions with system users; assisted with design walkthroughs with stakeholders

Prepared daily and weekly project status reports, bi-weekly expense reports on contract labor and detailed monthly reconciliation identifying activities that affected project scope. June 2005 - August 2007 CoreCube, Inc. (Interactive Marketing & Solutions Company) Orlando, FL Business Systems Analyst/Project Manager

Provided project coordination/facilitation in an Agile (RUP and XP) and IT (RAD) environment.

Ensured that assigned software projects were designed, developed, and deployed according to the client standards and processes (supported customized software and COTS products.); developed GUI screens designs/ front-end mock-ups (UX and UI designs) using Flash, Adobe Photoshop/Illustrator, MS Visio and MS Power Point

Developed documentation (functional analysis, process modeling, use case documents, requirements traceability matrix, WBS per increment and sprint, lesson learned/retrospective, test plans, RFPs and training documentation)

Developed and implemented strategies for data network management system, computer software/hardware infrastructures and search engine optimizations

Responsible for extracting reports from a PeopleSoft database system and providing content management on MS SharePoint site

Created bug tracker tool for quality assurance to identify system defects. Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met

Provided ongoing project management (typically 3-10 concurrent projects lasting 1-6 months depending on budget and customization approach)

September 2000 - February 2005 La Lumier, Inc. (Industrial Supply & Distribution Company) Huntersville, NC Jr. Business Analyst (Associate Project Manager)

Responsible for providing project and vendor management support by performing analytical functions, documentations, maintenance, tracking and reporting in the project plan using MS Project and MS Excel; performed statistical analysis using MS Excel and SPSS; continuously monitored and communicated the status and changes that affected the clients’ product/service request.

Responsible for the initial project estimating, client relationship management, and creation of project specific Statements of Work (SOW) documentation. Provided presentations and training modules for clients/end users

Supervised a team of 15 employees in charge of consumer support as well as training newly hired employees. Facilitated and documented communication with business users and the consumer support team to develop strategic solutions to foster sales efforts

Handled the compilation and distribution of financial data and provided executive management reporting from an Oracle database system. Assisted in the completion and maintenance of general ledger of project costs.

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