Customer Service Sales Representative
Resume:
Shevondralyn Armstrong
***** ****** ****, ******, ** 78754
**********************@*****.***
PROFESSIONAL SUMMARY
Ms. Armstrong has over a decade of customer service, corporate support, customer management, and office administrative support experience. As a team player, she has adapted and thrived throughout three enterprise merger and acquisitions. She has demonstrated uncommon resourcefulness and in furthering various organizations’ quality control capabilities by consistently providing effective, and expert professionalism in daily operations. PROFESSIONAL EXPERIENCE
CUSTOMER SUCCESS AND MANAGEMENT November 2016 – November 2019 Spanning Cloud Apps (SaaS data backup & restore)
Customer Success Manager/Office Manager/Accounts Receivable Clerk; Austin, TX
• Successfully collected $1.2 million from past due customer accounts in 2018 (largest in company history)
• Managed over 500 partner and customer accounts
• Transitioned through three acquisitions to help further company long term goals
• Informed customers of account status, negotiate pricing, and provide price quotes for current and renewal contracts
• Provided support to customers by informing on product features and performing live demos
• Onboarded vendors, answered all billing inquiries, provided invoices, account statements, and tax documents
• Maintained high energy and preserve internal company culture through daily office related operations
• Managed office budget for weekly internal meals, company-wide events, and other tasks CUSTOMER-FACING AND SUPPORT March 2006 – November 2016 Exelon Corporation (energy provider)
Customer Support Analyst; Houston, TX
Jan 2016 - Nov 2016
• Assisted customers with inquiries/complaints about various gas and electrical emergencies, collections, energy assistance, service orders, general business, electric deregulation, delivery service, marketing and gas options
• Utilized the Customer Care & Billing system to enter and make adjustments to customer accounts
• Utilized effective communication skills and independent judgment to resolve customer issues Weatherford International Ltd. (oil and gas)
Data Entry Clerk; Houston, TX
Jun 2014 - Feb 2015
• Worked within an MIT group to help convert internal system from SAP to JD Edwards
• Assisted in running reports, building structures, shipping and ordering parts
• Worked efficiently within a team environment to meet client deadlines and service level agreements
• Identified different document types and maintained records of completed work
• Maintained confidentiality and security of client information per client guidelines AT&T (telecommunications)
Customer Service/Sales Representative; Houston, TX Feb 2013 - Feb 2014
• Setup new accounts for UVERSE TV, phone and internet. Explained and answered billing questions for customers.
• Built and maintained customer relationships by counseling customers on products/services, answering service- related questions, and resolving various customer issues iEnergizer (business processing outsourcing)
Customer Service Representative (Time Warner Cable); Austin, TX Mar 2012 - Oct 2012
• Provided superior customer assistance, answered service-related questions, resolved customer issues, and provided Level 1 technical support
• Assisted agents with efforts to acquire and retain customer business Affiliated Computer Services, Inc (information technology services) Call Center Customer Service Rep./Senior Floor Lead/Administrative Assistant; Houston, TX Mar 2010 - Oct 2012
• Executed daily operations of customer service for Sprint/Nextel customers calling in regarding cellular service
• Resolved customer complaints, assisted with requests for refunds, exchanges and adjustments on customer accounts, and maintained high level customer satisfaction EDUCATION
2001 Bryan High School Bryan, TX
Graduated – High School Diploma
2002 Blinn College Bryan, TX
Completed understudy coursework in Business Administration. ADDITIONAL INFORMATION
Skills: Capabilities:
• Corporate Communication
• Conflict Resolution
• Document Control
• Database Management
• Social media for marketing and development
• Microsoft Office 365 Suite
• G Suite
• Salesforce
• NetSuite
• Stripe
• Expensify
• Detail-oriented and organized
• Excellent verbal and written communication skills
• Able to work well independently or in a team setting
• Able to interface with all levels of management
• Able to type 50 words per minute
• Successfully adapts to various environments,
personalities and technologies
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