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CURRICULUM VITAE

ELRED CONRAD FABER

SURNAME: Faber

FIRST NAME: Elred

ID NO: 780**********

AGE: 42

MARITAL STATUS: Married

DEPENDANTS: 2

HOME LANGUAGE: Afrikaans

OTHER LANGUAGES: English

OCCUPATION: Service Manager Hochland Auto Kimberley HIGHEST EDUCATIONAL

QUALIFICATION: B. Mil Management Sciences

HOME ADDRESS: 05 Durban Str

Hillcrest

Kimberley

8300

POSTAL ADDRESS: P.O. Box 749

Kimberley

8301

SPORT: Cycling

HOBBIES: Adventure Sports

CRIMINAL OFFENCES: None

TEL NO: 053*******

CELL NO: 072*******

E MAIL: adco16@r.postjobfree.com

EDUCATIONAL QUALIFICATION:

SCHOOL QUALIFICATION:

Adamantia High School (Kimberley): Matric

Subjects: Symbol

Afrikaans HG C

English HG C

Accounting HG C

Mathematics SG C

Biology HG B

Physical Science SG C

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TERTIARY QUALIFICATION

University of Stellenbosch: B.Mil Management Sciences Subjects:

1st Year:

Management (Introduction to management & General management) Economics 144

Industrial Psychology 114

Financial Accounting 178

Commercial Law 178

2nd Year

Management (Logistical management & Project management) Economics 114

Industrial Psychology 214, 244 & 144

Interdisciplinary Academic Skills 112

3rd Year

Military Strategy 122

Industrial Psychology 314 & 344

Accounting 214 & 244

Management (Financial management & Strategic management) Financial and Business Statistics 178

Auditing 278

LANGUAGES: SPEAK WRITE READ

Afrikaans Well Well Well

English Well Well Well

WORK EXPERIENCE:

06 November 2018 till current

Service Manager at Hochland Auto Kimberley

Duties and responsibilities as service manager

- Supervise and troubleshoot common issues that arise on the workshop

- Serves as the main point of contact at the workshop for operations and resolving customer Complaints and ensure that customers are satisfied with vehicle service received

- Assign the workshop duties and is responsible for monitoring the progress of vehicle servicing and 3

Keeping it on track. Monitoring personnel efficacy on the floor.

- Ensure that work is handed to the specific skilled vehicle technician.

- Maintaining customer satisfaction and ensuring quality work on time every time to customers

- Issue reports and progress updates on the daily activities in the workshop

- Ensure safe working conditions and comply with all safe operating procedures in the workshop

- Keep vehicle records files updated and monitor vehicles for serviceability and safety.

- Assist in preparing the Service departments budget and reaching set financial targets.

- Control cost in the service department and assist in marketing plans

- Ensure that the standard of work quality set by the company achieve customer satisfaction

- Overseeing the recruiting, orientating and training of the automotive technicians to ensure a capable repairs unit that grow in sales and profits.

- Attend industry events and conferences to update vehicle and brand knowledge. 01 March 2017 till 30 October 2018

Workshop Foreman at Imperial GM Kimberley.

Duties and responsibilities as Workshop Foreman

- Oversee workshop employees and ensured that all work was completed efficiently

- Create and managed workshop employee word schedules

- Process customer and client work orders

- Maintain work records and files

- Enforced health and safety policies in the workshop

- Resolve customer issues and complaints

- Review work completed to ensure that the vehicle repaired is in working order.

- Ensured that the workshop area is clean, organized and free of dangerous hazardous material 01 July 2014 till 28 February 2017

Service manager at Oranje Toyota Hartswater.

Duties and responsibilities as service manager

- Supervise and troubleshoot common issues that arise on the workshop

- Serves as the main point of contact at the workshop for operations and resolving customer Complaints and ensure that customers are satisfied with vehicle service received

- Assign the workshop duties and is responsible for monitoring the progress of vehicle servicing and Keeping it on track. Monitoring personnel efficacy on the floor.

- Ensure that work is handed to the specific skilled vehicle technician.

- Issue reports and progress updates on the daily activities in the workshop

- Ensure safe working conditions and comply with all safe operating procedures in the workshop

- Keep vehicle records files updated and monitor vehicles for serviceability and safety.

- Assist in preparing the Service departments budget and reaching set financial targets. 4

- Control cost in the service department and assist in marketing plans

- Ensure that the standard of work quality set by the company achieve customer satisfaction

- Overseeing the recruiting, orientating and training of the automotive technicians to ensure a capable repairs unit.

- Attend industry events and conferences to update vehicle and brand knowledge. 25 September 2001 till 30 June 2014

• Service Advisor at Oranje Toyota Hartswater.

Duties and responsibilities as Service Advisor

- Supervise and liaise with foreman or workshop controller.

- Satisfy and meet customer needs by maintaining efficient and speedy repairs and services.

- Ensure maximum sales wrt hours.

- Attend to and satisfactory resolve customer queries.

- Contact existing and potential customers to obtain additional business.

- Consult with admin regarding staff requirements and ensure that all documentation is completed, updated and submitted for processing.

- Supervise and productively control all workshop staff.

- Ensure that all work is carried out according to the franchise standards.

- Ensure that workshop policies and procedures are adhered to in respect of general admin function.

- Ensure that the tools and equipment are kept in good working order.

- Analyse come-backs, discuss with the productive staff responsible and instate effective remedial action.

- Perform additional duties from time to time at the discretion of management.

06 May 2009 till 25 September 2011

• Start working as the Assistant Manager at Shell Ultra City. Duties and responsibilities as assistant manager

- Manage all procurement and ordering of stock.

- Capturing of all invoices.

- Manage the debtors accounts wrt to receiving of payments and banking thereof.

- Daily reconciliation of transactions.

- Management of department personnel.

- Day to day administration.

01 April 2007 till 06 May 2009

• Resigned from the SANDF 31 March 2007.

• Involved in farming activities.

01 January 2001 to 31 March 2007

• Transferred to 2 Field Engineer Regiment as Troop Commander. Duties and responsibilities as a troop commander.

- Training of subordinates in military subjects.

- Managed the personnel administration of a troop (40 men).

- Seeing to the well fare and social wellbeing of a troop. 5

- Prepare troop to be battle ready for deployments (national and international).

• Got promoted to the rank of Captain 30/07/2001.

• Appointed as the Adjudant for the Officer Commanding 2 Field Engr Regt 01/07/2004. Duties and responsibilities as adjudant

- Managed all legal administration of the regiment.

- Preparation of all military trail documents for court martials and disciplinary hearings.

- Wrote unit stand orders on a weekly basis for the management of unit security.

- Wrote the duties and responsibilities of duty personnel during guard duties.

- Wrote and implement standing working procedures on the presentation of military legal administration on squadron level, the management and reporting of vehicle losses and damage and the procedure in the writing of a board of inquiry or certificate of investigation.

- Trained lower and middle management in military law aspects.

- Managed the sections budget.

10 January 1998 to 03 December 2000

• Studied at the Military Academy in Saldanha for B. Mil degree in Management Sciences.

• Main Subjects (Management and Industrial Psychology)

• Promoted to the rank of Lieutenant on 06/12/1998. 10 January 1997 to 06 December 1997

• Student at the Army Gymnasium in Heidelberg.

• Trained as a Junior Leader in the SA National Defence Force.

• Selected on a selection board to study ay the Military Academy in Saldanha Bay.

• Got promoted to the rank of 2nd Lieutenant on 06/12/1997 ABILITIES

• Computer literacy on computer programs:

o Microsoft Word

o Excel

o Powerpoint

o Pastel Express

• Communication

• Integrity

• Teamwork

• Problem-solving

• Time management

• Motivation

• Adaptability

• Critical thinking

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REFERENCES:

1. Mr JP von Waltzleben

Dealer Principal Hochland Auto Kimberley

Tel. 053-***-****

2. Mr Luke Aiyer

After sales Manager Imperial GM Kimberley

Tel. 053-*******

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