Software Engineer Back Office

Makarand.M.Phadke

C**-**,Vertex Tower,Selangor,Malayisa 60003 adcny7@r.postjobfree.com +60-176******

Technical Proficiency:

Languages : SQL,PL/SQL, Unix Shell Scripting

RDBMS : Oracle 9i,10G, Microsoft SQL

Tools : PEGA PRPC 7.2,JIRA,Ctrl-M, Putty, Winscp, GSD, ServiceNow, RTC

Experience Summary:

5.3 years of experience in IT while working in Banking Domain with extensive experience in Senior Analyst roles.

A skilled programmer with flair for adopting new technologies, designing and building applications.

Well-Versed with Software Development Life Cycle / Process / Methodologies and Dev Ops Framework.

Good interpersonal skills having consistently demonstrated the ability to work well and excel in a team.

Extensive experience of using agile methodologies in development of the application.

PROJECT #1 Nov’14–Aug’16

Employer : Cognizant, Pune-India

Client : Credit Suisse, Singapore

Senior System Executive Providing Level 2 end-user support for the Credit Suisse’s (CS) Back office Applications from the Offshore Development Center in Pune.

Keeping track of critical or major incidents and sharing RCA with customers. Ensure all the Incidents and issues are identified to prepare Action plan for all Problems and drive till closure

Provision of reporting to upstream data providers and Finance on performance against SLAs and compliance to interface specifications

Delivery of standardized data outputs to a specification that meets the requirements for all downstream finance systems to use

Work around UNIX shell scripts for monitoring and extracting errors from logs.

PROJECT #2 Aug’16 – Sep’19

Employer: HSBC, Pune-India

Senior Software Engineer

This project (KYCS) is responsible for due diligence and reviewing Client and Potential Clients information to prepare them for on boarding within HSBC

Explicit knowledge of Clipboard, Tracer and SMA for debugging

Collaborate with build/change partners towards delivering quality changes to production

Worked on better utilization and improvement in the performance of servers on which respective application are deployed

Defect Fixing · Used Tracer tool to figure out problems in flows, parameter parsing

Strong understanding of Pega methodologies (Agile)

Ensure workflows, processes, tooling and applications are operated and run with highest quality standard within the agreed Service Level Targets

Strong ability to manage complex issues, good at problem analysis and resolution driven approach

PROJECT #3 Oct’19

Employer: Tentacle Technologies, Kuala lumpur- Malaysia

Client : OCBC

CRM is an integrated management system focused on customers and prospective customers. It contains the processes and procedures that build a business management model centered on a 360 approach to the customer PEGA PRPC V7.2 with Analysis, Development, Deployment and maintaining of BPM application using PRPC tool

Demonstrated understanding of various Pega Rules - UI, Activities and Flows, Declaratives, Decision, Validation, Reports

Implementing and assisting in designing analysis that will identify requirements related to people, processes and technology

Maintaining, tuning and repairing applications to keep them performing in accordance to technical and functional specifications; perform preventive maintenance activities; providing user support

Designing, coding and testing program modules that meet design specifications

Intermediate Experience in Activity, Activity Methods, Work Flows and Sections

Explicit knowledge of Clipboard, Tracer and SMA for debugging

KEY STRENGHTS

• Process Improvement • Collaboration skills • Analytical Thinking

• Flexibility • Proactive • Time Management

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