COURTNEY HUNTER, MBA, MHA

843-***-**** · adcnx0@r.postjobfree.com · LinkedIn Profile

Forward-thinking healthcare management professional who provides an exceptionally high standard of analytical thinking, effective communication, and commitment.

EXPERIENCE

OCTOBER 2018 – CURRENT

CLIENT MANAGER – PHYSICIAN REVENUE CYCLE, Change healthcare

Change Healthcare is a healthcare technology company committed to inspiring a better healthcare system. As a client manager, I am the liaison between our operations teams and clients. Responsible for a revenue portfolio of $45M. Work with multiple levels of management from operations to C-suite executives to provide support and direction based on forecasting and industry/market information.

Develop and maintain positive client relations and coordinate/collaborate cross functional teams within the company to ensure client requests are managed appropriately (within time and budget) while balancing client needs.

Analyze governmental and commercial payor reimbursements to identify variance in reimbursement rates to be proactive against over and under payments.

Develop strategies and pathways to improve operational efficiency and profitability.

Ensure appropriate resources are available and utilized effectively/efficiently to maximize overall business management services and corporate profitability.

Evaluate financial performance and billing effectiveness by using key performance indicators and bench-marking data to identify areas of opportunity to increase productivity and profitability.

Oversight of 24 hospitals converting EMR to EPIC Beaker to transition from 5 separate interfaces into one interface.

OCTOBER 2017 – OCTOBER 2018

BUSINESS MANAGER, center for advanced surgery

Center for Advanced Surgery is a new state of the art ambulatory surgery center (ASC). As Business manager, my responsibilities were to establish healthcare revenue cycle processes for the ASC including time of service collections along with oversight of charge entry, billing, claim filing, and optimization of reimbursements.

Researched market utilization statistics to forecast ASC performance. Created key performance indicators to effectively analyze trends in the Center’s financial performance.

Effective development, implementation, monitoring and communication of financial goals, changes in regulatory compliance, charging and charge reconciliation, system workflow, reimbursement, and expected performance outcome.

Developed policies and procedures to standardize business office processes.

Implemented EHR/outpatient practice management system by collaborating with the vendor. Trained entire staff and surgeons on how to use the system.

Responsible for the assessment of financial reporting (profit and loss, balance sheet, statement of cash flows), cost saving analysis, Center accounting, and preparing month end reconciliation for accounting and medical billing.

Provided leadership, training, and on-going support to promote a successful work environment for administrative and clinical team.

JUNE 2013 – OCTOBER 2017

PRACTICE ADMINISTRATOR, the breast place

The Breast Place is a comprehensive breast center that uses surgical intervention to treat malignant and benign breast disease. As Practice Administrator, my responsibilities were to oversee overall business strategy, operational and financial management to achieve goals utilizing lean methodology.

Established internal infrastructure of job responsibilities to improve efficiency of workflow.

Compiled financial data to perform financial analysis to project revenue, create budgets, and determine owner draw amounts.

Negotiated 18 percent increase in evaluation and management consultation code reimbursements from large commercial payers.

Managed operations of private medical practice to include, but not limited to, accounting, practice financials, marketing, customer relations management (CRM), strategic planning, Electronic Health Records, and training.

Implementation and oversight of changing revenue cycle claim submission process from paper claims to electronic claims. Trained staff on how to utilize technology to assess the integrity of health insurance reimbursement and follow up of claim denials.

Managed HR functions and upkeep of medical staff privileging and credentialing with local surgery centers and hospitals.

NOVEMBER 2011 – JUNE 2013

ADMINISTRATIVE COORDINATOR, Intrexon corporation

Responsible for overall financial management, support services, research operations, facilities, purchasing, and inventory of Protein Production Division.

Administrative Executive to EVP of Protein Production Division.

Cross-functional collaboration with HR, Legal, Purchasing, and Accounting departments, as well as point of contact for all external business matters.

Managed purchasing functions for division. Negotiated pricing agreements with vendors for equipment, supplies, and services.

Assisted in the preparation of annual budget for the division, including compiling data, monitored and tracked expenditures, and ensured the department remained within approved budget allocations.

Coordinated recruitment processes; conducted interviews, new hire orientation, and on-boarding process.

EDUCATION

MBA/MHA, webster university

B.A. COMMUNICATION, CONCENTRATION IN BUSINESS ADMIN, college of charleston

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