Brian D. Fouquet, MBA, CSM, LSS BB

Rochester, NY 585-***-**** adcntn@r.postjobfree.com

https://www.linkedin.com/in/brianfouquet/

SUMMARY

Senior leader with excellent project management and people skills. Able to define requirements and deliver quality outputs that exceed customer expectations on time and within budget. Excellent data analysis and debugging skills. Development and run team management for mainframe, client, web-based and cloud applications.

EDUCATION

William E. Simon Graduate School of Business Administration Jun ‘03 – Mar ‘08

Master of Business Administration – Finance, Competitive and Organizational Strategy

State University of New York College at Brockport Jun ‘01 – May ‘03

Bachelor of Science - Business Administration with Accounting Emphasis

Monroe Community College Jun ‘99 – May ‘01

Associate of Science - Business Administration

EXPERIENCE

XEROX CORPORATION

Production Operations Manager 2015 - 2018

Owned mission critical Global Remote Services application suite.

Managed global agile IT teams (direct, contractor and vendor) to maximize system uptime, stabilize applications, resolve outages and performance degradation issues, correct code design bugs, and deliver defect free bug fix and functionality enhancement releases.

Architected and led implementation of daily supply run that reduced customer supply inventory from 45 days of safety stock to 15 days. Implementation eliminated 3 global call centers, minimized overnight rush shipment and reduced inventory carrying costs by over $5M.

Directed all Risk, Security, Compliance, Governance and integration activities for applications, databases and servers that met XIM, corporate and audit standards.

Senior Middleware Engineer / Global Remote Services Triage Manager 2008 - 2015

Directed Triage team that developed processes to support Global Remote Services adoption, debug data communication issues, increase connectivity rates, and provide feedback to architecture, engineering, service, product support and launch teams to correct device and device manager issues.

Served as subject matter expert to define requirements, user functionality and design specifications for web-based business intelligence tools that maximized remote services participation and customer consumption of value while enabling 80% of issue resolution at call center level.

Created and delivered field training and documentation that enabled call centers and service technicians to diagnose and resolve device connectivity and communication issues at point of contact.

Documented a “known issues” list and authored a separate escalation matrix for Supply and Billing issues in North America and Europe for quicker issue identification and correction at the lowest level which resulted in a 10x reduction in escalations.

Application Leader / Production Support Manager 2002 - 2008

Led 24x7 cross-functional and cross-organizational IT, vendor, and business teams to meet order, billing, collection, and financial systems uptime commitments.

Delivered Sarbanes-Oxley (SOX) audit compliant defect and enhancement releases on time and within budget using agile and TTM project methodologies enabling cost-savings, productivity gains and FTE reduction.

Created unit and regression test cases and performed testing that enabled defect free implementations and authored release guides to document system changes for users.

Managed level 1, 2 and 3 escalated support resources and internal support processes.

Developed an auditor approved online retention process for daily reporting that reduced review and documentation processing time by 90% and completely eliminated all hard copy prints and storage.

Automated monthly management charts and reporting that reduced leadership team efforts by 80%.

Negotiated Contracts Program Manager 1998 - 2002

Led Contract Management System rewrite and Y2K preparedness, testing and compliance activities.

Consulted with Sales, Marketing, Pricing, Administration, Inventory and Product Launch teams for unique sale, maintenance and annuity contract creation and implementation.

Trained new team members.

Contract Specialist / Senior Contract Analyst 1991 - 1998

Provided subject matter expertise for edit and implementation of negotiated contracts.

Held final approval authority for >$1 billion in annual revenue.

Billing Administrator 1990 - 1991

Verified orders were processed correctly against contract requirements.

Created manual invoices and processed tax adjustments.

Order Administrator 1988 - 1990

Edited and processed negotiated procurement orders.

Calculated and reported monthly revenue and order backlogs.

SKILLS

Customer Service

Inquiry Management

Data Analysis

Business Process Re-engineering

Forecasting, Budgeting, Financial Analysis and Management

Vendor Management

2019/2020 Training and Professional Development Activities

Java Masterclass – In process

CASE.NET

Lean Six Sigma Green Belt/Black Belt

AWS (Solutions Architect, Developer, SysOps Admin, Cloud Practitioner)

CCNA Cisco Networking Fundamentals

ITIL4 Foundation

CISM

PMP

Certified Scrum Master

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