Manager Executive Assistant

Susan M. Gasbarro

www.linkedin.com/pub/susan-gasbarro/a0/829/ab0

301-***-**** **************@*****.*** Laurel, MD SUMMARY OF EXPERIENCE:

Highly experienced, self-motivated Operations Manager, Recruiter, Account Executive that is ready to take your organization to the next level!

• Achieved Highest Annual Performance Rating of: “Exceeds Expectations” for consecutive years with a Fortune 500 company in addition to another employer with Results-Driven Focus

• Spearheaded and self-started a very successful Fortune 500 Mid Atlantic Division using critical thinking, analytical and creative solutions applying Word, Excel, PowerPoint and Outlook Software

• Organized office systems by creating Process Manual(s) for greater efficiency

• Developed “a procedure that was deemed far superior to the one developed at the Home Office” (Revenue increased by streamlining this form and decreasing overhead)

• Coordinated 15+ years of quarterly catered seminars, trade shows, public relations initiatives

• Management skills: Project coordinator, community outreach liaison, calendar and database oversight, financial administration, compliance coherence, detailed travel and commercial property administration.

• Recognized by management for strong work ethic, collaboration and encouraging rapport with clients and colleagues by consistently taking the initiative using EXCELLENT INTERPERSONAL SKILLS PROFESSIONAL EXPERIENCE:

Chesapeake Mission Critical

Operations Manager / CRM Coordinator – IT Gatekeeper Aug 2016 – Mar 2020 www.chesapeakemc.com

Inside sales, project management and collaboration of * Facilities and Data Center Preventative Maintenance solutions with superior customer service for Government and Commercial organizations. Lead generation, query, and continuous update of Microsoft Dynamics CRM - tracking productivity through CRM Training staff on software and office procedures, prepare status reports for the President, V.P. and Engineers generating qualified leads for IT integration, Power & HVAC units Office management: point of contact for vendors, ordering of supplies etc... Operational support for the Service Team for scheduling and tracking warranties through Excel and CRM

Achieved established Goal after 4 months of employment.

Designed and implemented CMC’s *Service Process Manual that has greatly improved operational efficiency using defined Critical Success Factors. Radiant Technical Solutions, LLC

Technical Recruiter

Recruitment of Active Security Cleared personnel – Hunter mentality 2018 – 2019 Acquisition of top talent managing full-cycle recruitment within the intelligence community (Contractor) Customer Success Manager Jan 2003 – 2015

Charity/ Fundraiser/ Philanthropic > Entrepreneur

Project Management & business development of minority owned retail business with the Sale of Inspirational products with fundraising through AAFES – Army Air Force Foreign Exchange Service, Tradeshows and area non-profits organizations.

Planned, business developed and creatively executed unique fundraising plan to engage area businesses First Command Financial – Insurance & Investment planners for Military Office Manager - Executive Assistant - Recruiter May 2013 - Feb 2015

(I worked at this firm previously for 14 years)

Managed two Offices for newly established District Advisor with emphasis on promoting team building and collaboration for 5 Financial Advisors and Administrative Staff in service of 2,300+ clients by utilizing excellent interpersonal and relationship development skills. Created Districts Business Continuity Plan (BCP) Manual. Susan M. Gasbarro

First Command Financial – Office Manager (continued)

Recruitment of Financial Advisors mentored and trained administrative staff while effectively multitasking in the execution of workflow management to include marketing, billing and budget oversight and facilitation of Customer Centric focus.

Lead compliance administration for two offices for FINRA readiness and Business Continuity approval

Experienced marketing special events planner, trade shows, seminar and community builder

15+ years assisting, compiling and auditing classified confidential financial programs for a top producing Advisor for all consecutive years

Processed expense reports, administered bookkeeping, accounting, payroll, quarterly taxes and tracking budget

Created nationally used investment & withdrawal form Hirschfeld Property Management June 2011 – Apr 2013 Oasis Staffing Administrator / Leasing Consultant

Annual Performance Rating: Exceeds Expectations – Property Management

Liaison and coordinator between Management, Rental Offices, Maintenance and Tenants

Management of calendar, multi-phone system, credit verification and receipt of money

Project coordination of lease signing, apartment showings and maintenance work-orders

Achieved the Highest Sales closing ratio seen by manager in 15 years Guardian Life Insurance Company Of America Dec 1998 – Oct 2002 401(k) Benefit Administrator – Group Sales Support - Lead Executed as compliance and contract specialist with a focus on account management administration for the Mid Atlantic division. Self starter position, chief adviser, provider relations representative, coordinator and liaison between brokers and Pensions team (point of contact for internal and external clientele). Production allowed for the hiring and my support of two Brokers, two Benefit Advisers and my training two additional Assistants on Benefit Administration

Manager’s Performance Rating (s): All Consecutive years “Exceeds Expectations”

Researched, analyzed data, processed applications to completion, developed and implemented a new organizational system that streamlined the efficiency of our Pension team

Produced Proposals and Summary Plan Descriptions using Free ERISA and automated systems to solicit and market the pension products

Generation of leads for RFP’s, production and execution of Excel tracking, mail merges, Word and e-mail blasts, created all marketing material which resulted in one of the highest teams’ profitability

Self taught license procedures (insurance & investments) as a cross reference through the mainframe then taught the Home Office investment staff

Educated, facilitated communication for “several hundred” brokers on the new system to secure licensing permits

Planned, created and maintained 401(k) Operating Procedures Manual EDUCATION:

Prince George’s Community College Largo, MD

Zama American High School Zama, Japan - DoD

PROFESSIONAL DEVELOPMENT:

Microsoft Suite 2010, 2007, 2003 CRM, Word, Excel, PowerPoint, Outlook, Lotus Notes, Skype

Business Process Improvement (BPI) – created 3 successful Manuals & 1 nationally used form

Leader’s Training Course (LTC) - Management

Travel coordination - researches, prioritizes detailed travel plans, itineraries, and agendas

Sales negotiation, Business Process Improvement, Office & Benefit Administration, Recruiter

Database Management Systems - CRM, DMS, CMS, FTCS, EDM, CAPS, AMSI, Smart Office, SharePoint

Executrix of Estate for Military Officer

Typing: 50 wpm

Event Management; Tradeshows, Banquets, Catering and Seminar Planning

Community Service: Soccer Coach – 2013 County Champions U11 boys’ team

Notary Public of the State of Maryland – Commission Expires 9/18/21

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