FOH Manager

DEREK BOWEN

*** ********* ****** · Warminster, Pennsylvania 18974 · **********@*******.*** · 215-***-****

MANAGEMENT PROFESSIONAL

Results-driven, accomplished healthcare professional offering experience leading high volume establishments to unprecedented sales growth seeking to continue my career in a management opportunity.

SUMMARY OF QUALIFICATIONS

Accomplished, driven management professional who performs as a key partner and provides advice and leadership to subordinates. Demonstrated ability to learn and teach new concepts, easily adapt to change and manage multiple concurrent tasks. Accomplished, high-energy person with excellent organizational and communication skills, a track record of success and the capacity to assume increasingly significant responsibilities.

CORE COMPETENCIES

Strategic Planning-Reporting Metrics-Scheduling-Partnership Development-Training & Mentoring-

Project Management-Report Preparation-Team Building

PROFESSIONAL EXPERIENCE

ST. MARY MEDICAL CENTER, Langhorne, PA 2015-Present

EVS/PATIENT TRANSPORT OPERATIONS MANAGER

Oversee EVS/Patient Transport Supervisors and staff(Approximately 100 Total)

Lead by maintaining a high level of cleanliness in the hospital and it’s surrounding areas

Participate in recruitment and staff selection process

Create weekly staff schedule

Assign established work areas and/or project duties.

Attend and steer departmental staff meetings, employee development, and introduce training seminars.

Provide and monitor individual guidance and motivation to employees.

Participate in facility Quality Assurance Program, Patient Satisfaction Program, and Hospital Safety Committee

Communicate with all hospital personnel and provide a solution to any issue related to the EVS and Transport department.

Monitor daily equipment use, cleaning, and maintenance

Assist building services aides when help is seen

Manage supply inventory and order supplies on an as needed basis

Process biweekly payroll

Coach and council EVS and Transport employees when needed

Manage and lead the Patient Transport Department

THE HILL AT WHITEMARSH, Lafayette Hill, PA 2012 - 2015

DINING MANAGER

Execute all duties related to the management of a high volume dining room and cafe with up to 15 employees per shift.

Process weekly payroll.

Author departmental invoice reports weekly.

Collaborate with executive chef to upload menu for perusal by all residents.

Orchestrate the updating of the POS systems.

Championed the completion of catering events.

Develop nightly reports detailing service.

Created annual sales forecasts.

Maintained physical inventory in conjunction with forecasted sales.

Created weekly staff schedules according to sales forecasts and guaranteed labor percentages were aligned with budgeted amounts.

Recruited, hired, trained, and mentored staff.

Conducted annual performance evaluations for all staff.

Analyzed and evaluated food quality.

Adhered to all county, city, and state food standard guidelines as set forth by the health departments.

Forged relationships with vendors.

ANN’S CHOICE, ERICKSON COMMUNITIES, Warminster, Pennsylvania 2006 -2012

SERVICE COACH

Ensured the delivery of top-notched customer service to residents.

Developed custom meals for residents with dietary restrictions.

Greeted residents at their tables to verify satisfaction.

Maintained sanitation in accordance with corporate and country guidelines.

Rapidly resolve resident complaints pertaining food quality and service.

Ensured adherence to all corporate standards, guidelines, and policies.

Performed food cost analysis to maximize profitability.

Aligned departmental goals with overall corporate objectives.

Compiled periodic reports for presentation to senior management.

Previous positions included Supervisor and Wait Staff at Luther Park. Details on request.

EDUCATION

BLOOMSBURG UNIVERISTY – Bachelor of Science – Business Administration

Bloomsburg, Pennsylvania

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