Gail Schwaberow

260-***-**** adcnpi@r.postjobfree.com

Objective

As an IT Application Support professional, I am seeking a role that will allow me to use my planning, triage and change management skills to ensure application processing is executing efficiently.

Skills & Abilities

• Application testing and migration to production

• Service Now Ticketing and Change Management

• Production and Test teams

• Mainframe and Distributed environments

• MS Teams

• Office 365

• VPN/Telecommuting Protocols • •

Experience

BMI Nashville, TN 10/19 – present

Production Scheduling Analyst

• Creating, testing and analyzing jobs on mainframe and servers.

• Create Service Now tickets for triage of job failures.

• Run ad-hoc processing requests from internal support groups.

• Documentation with Visio and SharePoint.

• Setting up security access to DB2 for new users.

Citi Telecommute-Fort Wayne, IN 02/16 - 2/19

Business Analyst, Sr. - Batch Processing Technical Analyst

• Provided daily operations support in a real time and fast paced SSO environment for over 95 countries with a total of 20,000+ Autosys jobs.

• Utilized ServiceNow ticketing and change management tools to resolve issues.

• Created and maintained Production Autosys Runbooks.

• Conducted JIL administration for UAT and Production Migrations.

• Obtained business approval and production support information, business requirements and documentation.

• SME for batch processing, escalating when necessary.

• Manipulated files using SFTP and Connect:Direct and NDM.

• Collaborated with business, technical and end users for issue resolution and project deliverables.

Catalyst360/Optum Telecommute-Tampa, FL 03/15 - 09/15

IT Consultant, Applications Support

• Root cause analysis, escalation and resolution of batch failures.

• Worked with Serena Dimensions as a source control tool.

• Testing code resolution pre-migration to production.

• Developed new job streams working from business requirements.

Citi Tampa, FL- Telecommute 10/13 - 12/14

Business Analyst, Sr. - Batch Processing Technical Analyst

• Created and maintained Production Autosys Runbooks.

• Wrote JIL to update and create Autosys jobs.

• Ran test jobs utilizing CA Autosys on UNIX system.

• Analyzed failures and corrected or escalated to appropriate group.

• Manipulated files using Tectia, SFTP and Connect Direct/NDM.

• Facilitated new applications by working with functional and development teams.

Frontier Communications Fort Wayne, IN 04/13 - 09/13

Technical Support Coordinator

• Processed Production batch utilizing CA Autosys.

• Transmitted files utilizing NDM.

• Crisis Management employing PPM.

• Monitor AS400, UNIX, Intel and Windows servers using BMC Remedy.

• Created and managed incident tickets utilizing BMC Remedy to escalate issues to support.

Earned CIS A.A.S degree along with Java, Technical and CIW certificates. 08/11 - 12/12

Navistar Fort Wayne, IN 06/11 - 04/12

Lead Tape Operator Worked part time as a PSM Lead Tape Operator while completing degree.

• Implemented the IBM tape inventory system at this location.

• Worked with the ETOC database and created inventory files.

• Responsible for processing vault shipments on and offsite.

• Ran scheduled backups with Veritas NetBackup on Quantum Scalar I500 drives.

Moved back to Indiana, taking time out of work force. 6/06 - 06/11

Verizon Data Services, Inc. Tampa, FL 11/03 - 12/05

Systems Engineer IV in Production, Scheduling & Integration

• Scheduled mission critical CICS systems for code upgrades and regular system maintenance.

• Created change management records, employing INFOMAN, to detail tasks for operations team to execute.

• Gathered requirements from operations, onshore and offshore programming teams to implement changes without system interruption.

• Participated in rotating 24/7 on call pager support.

Verizon/GTE Data Services Fort Wayne,IN 04/88 – 11/03

Systems Engineer/Analyst in Mainframe Billing Operations

• Worked as part of a 10 -12 person team running production billing applications written in COBOL.

• Performed problem analysis, using JCL and ESP to correct and restage jobs or made escalation call out to appropriate support group.

• Utilized MVS/VSAM to manage file system space, configuring as needed to correct job failures.

• Named TCID Lead to gather requirements and coordinate implementation of major code cuts and table upgrades into production and test environments in 12 regions.

• Developed REXX program for release management of application updates.

• Supported Disaster Recovery tests for out of state data centers.

• Named ISO Focal Point to coach team through internal and external audits

• Developed the team intranet web site writing original ISO work instructions, using HTML.

Education

A.A.S IVY Tech, Fort Wayne IN Graduated: December 2012 GPA 3.74/4.0

• Associates in Computer Information Systems

o JAVA Programming Technical Certificate earned December 15, 2012.

o CIW (Certified Internet Web Associate) Certificate earned May 11, 2012.

o Technical Certificate in CIS earned December 15, 2012.

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