Facilities and Operations Leader
Extensive Facilities, Financial & Administrative Management Customer Service Experience
Respected, collaborative and versatile leader with over 20 years’ experience leading teams, multi-site facilities, project development, finance, logistics and customer service operations for high-growth public and private sector organizations. Diverse expertise in facilities, government, healthcare, contract services and legal operations. Motivator of many cross-functional teams. Innovative problem-solver in operations management and service fulfillment for large customer contracts. Highly Decorated Air Force Chief Master Sergeant.
Facilities/Operations Service Management
Supply Chain Management/Logistics Strategy
Cost Management & Negotiation
Profit & Loss (P/L)
Construction Project Management
Relationship Building/Team Leadership
Community Service and Leadership
DEPARTMENT OF TREASURY, IRS, FMSS Covington, Kentucky
SUPPORT SERVICES SPECIALIST/ PROJECT MANAGER (Oct – Feb 2020 40 hours)
Project leader for planning, development, coordination, and implementation of real estate projects that impacts multiple IRS locations and/or organizations. Directs at least 3 project teams responsible for implementing real estate projects impacting 10,000 to 50,000 square feet of space, involving a project budget of up to $2 million and generally lasting one to two years. Provides oversight to team members. Responsible for initial design of constructions projects. Responsible for administering IRS leases. Responsible for monitoring project progress and updating project control system. Provides on-the-job-instruction to other specialists. Utilizes full range of project management skills. Consults and negotiates with business unit managers and executives on project support and implementation.
Volunteered for Gateway Center and West space management project - updates to accurately validate space availability for future reorganization.
Directing a project team of Facility Assistants and Facility Consultant to achieve space vacancy accuracy, to prepare for consolidation of workers and to prepare for O3 program initiation.
Completed all required training in first 3 weeks – Added optional training to My Learning
Researched and reached out to expert trainer on use of additional new GDI programs to improve space assignment planning.
STRATEGIC LEADERSHIP ASSOCIATES, INC. Dayton, Ohio
DIRECTOR OF BUSINESS SERVICES (Jan – Sep 2018 50 hours)
Offered a risk-free shared service solution for Human Resources, Financial and Operational needs to small and medium businesses and nonprofit organizations. Provided Business Operations consulting and strategic planning. Conducted operational reviews and evaluations of business support functions for clients wanting to initiate new programs for regional support to the community. Lead team of specialized professionals to provide expert services to multiple clients.
Increased new clients by 20 percent
Developed sales and marketing materials to promote all shared business and consulting services.
Conducted nonprofit client operational business case analysis providing multiple alternative solutions. Provided detailed analysis reports of findings and delivered recommendations to clients for business improvement.
Built and maintained relationships with community business owners and nonprofit directors.
Maintained close client relationships to provide effective operational and consulting services.
Sourced, trained and developed high-level professionals to provide multiple site services.
WILMERHALE, Dayton, Ohio
FACILITIES/ OPS MANAGER BUSINESS SERVICES CENTER (Jun 2010 – Sep 2016 60 hours)
Managed implementation of new centralized Business Services Center to support 12 locations worldwide. Proactively managed facility in accordance with firm standard processes and procedures. Peer leader for $2M operational budget for facilities, business continuity, security, safety, supply purchases, inventory management, firm lease management, personnel issues, annual capital expense and budget forecasting, and finance reporting. Administered proficient, customer-oriented facility/office services, call center, meeting services, janitorial and hospitality services. Directly supervised staff of 14 and directed work assignments based on daily changing priorities and the difficulty and the capabilities of the individuals. Represented firm’s real estate local interests. Conducted employee ergonomic evaluations. Managed contract performance of several external service providers. Utilized multiple automated systems for projects to research issues, track progress and generate reports to senior leadership. Managed metric department metric reports on level of service and efficiencies. Personal review, “Bill comes to me with solutions to problems I did not know we had.”
• Spearheaded $2M project, retrofitting building, installing internet infrastructure, and designing/constructing 200 workstations. Completed project 30 days ahead of schedule.
• Directed and Implemented Call Center Concierge Program Project- Created procedures, training program and metric tracking tool to support new program supporting 2000 employees worldwide.
• Saved $1.9M in additional site leasing costs - redesigned existing building space and negotiated restructuring multiple departments to avoid additional site costs.
• Initiated recurring focus group round table discussions with all departments – Gained feedback and suggestions to enhance support operations service and group consensus on resolving issues.
• Managed 10 construction projects over 6 years – redesigned existing space to meet new business needs and initiated on the spot project change orders to save money, increase safety or to provide the best working environment. Taught project management to Facilities Assistant allowing her to work the project budget, resources, coordination with numerous stakeholders. I provided continual guidance and leadership and support.
AMERICAN FOOD AND VENDING, Xenia, Ohio
GENERAL MANAGER (CONTRACTOR) (Mar 2008 – Sep 2009 50 hours)
Directed seamless multi-site operation of a four-school operation. Achieved cost savings through maximizing utilization of suppliers, preferred vendors/contractors and identifying additional efficiency opportunities. Drove accurate purchasing, resource planning, scheduling, personnel recruiting, training, salary compensation, quality and facilities management. Fueled $50K in sales of special events for 650+ people through increased marketing, including weddings and corporate meetings. Stringently controlled clients’ financial plans and reports. Led on-site team of 40 in superior service by imparting ownership. Wrote and conducted personnel work performance reviews, feedback sessions, disciplinary actions, and initiated monetary merit increases Met and exceeded client event success ratings.
Eliminated 20% of unnecessary positions, implementing multi-task training proficiency for full and part time staff.
Obliterated previous $100K deficit and returned $20K profit -built new business sales relationships, strict management of event expenses, and hiring/developing service excellence workforce.
Reduced on-hand inventory revenue by $10K, centralized ordering to two sites and designed new product support delivery system to offsites.
ARAMARK SERVICES, INC., Various Locations
MULTI-SITE OPERATIONS DIRECTOR / SERVICE DIRECTOR (CONTRACTOR)
(Feb 2003 – Feb 2008 60 hours)
Managed profitable operations, logistics and facilities for four locations that served 3,000 daily meals. Developed and maintained ongoing relationships with multiple client County Administrators, internal District Managers and internal department managers and employees to meet and exceed contract requirements. Meticulous regulated procurement through effective inventory control. Led a diverse team of 20 inmate labor Conducted interviewing and hiring for supervisors and managers. Assured compliance with local, state and federal laws and regulations as required. Developed and maintained a high - performance team utilizing grading tools for hiring, talent and succession planning and manager and individual development. Managed systems data updates for accurate account process, procedures and metrics.
Increased vending sales by 20% - machines strategic placed in high volume areas.
Negotiated new lease location, designed new kitchen equipment/operation, evaluated cost estimates, restructured production from two to one shift with 50% less staff. ROI generated $275K yearly savings and erased previous year’s loss of $160K.
Self-taught expert for new Aramark consolidated Inventory, Warehouse, Sales and Invoicing automated program. Provided hands on training to other managers and employees learning the new system.
Interim Regional Manager, Champaign - Urbana, Illinois, for five facilities
oImmediately resolved $10K income accounting mismanagement.
oReestablished individual client relationships to assure confidence and profitability.
oCoached, mentored, managers on proper account management and personnel leadership.
SODEXHO HEALTHCARE SERVICES, INC., Dayton, Ohio
GENERAL MANAGER/ DIETETIC SERVICES DIRECTOR (CONTRACTOR)
(Feb 2001 – Sep 2008 60 hours)
Leads lucrative $2M P&L operations for three major lines of business, including cafeteria/patient services, Burger King Express and vending. Supervised and lead a team of 50 hospital employees through honest review and recognition programs. Adheres to policies and procedures for employee coaching, performance improvement, performance reviews, recognition awards and terminations. Supervised Sodexho exempt managers in accordance with company policies and procedures. Managed patient dining and retail café operations, vending, inpatient food production and service and clinical management nutritional services for inpatients and outpatient clinic. Coordinated with facility managers with coordination of administrative, clinical and other services provided.
Manages client department expenses for supplies, operational expenses, and staff salaries. Managed equipment and facility assets. Forecasts and executes capital budget projects. Builds and maintains strong client relationships. Establishes strong relationships with all hospital departments being supported. Hears and effectively resolves informal complaints.
Restructured manpower needs, work schedules and pay structure, eliminated 75% overtime costs.
Evaluated to quality of service, quantity of services needed
Saved client $10K in capital expense costs through purchasing top quality pre-owned equipment.
Aligned healthcare business to achieve total compliance with stringent JCAHO regulations.
Established two-tier pay structure for staff members supporting different roles.
UNITED STATES AIR FORCE Travis AFB, California, Ohio
CHIEF MASTER SERGEANT, MANAGER, NUTRITIONAL MEDICINE FLIGHT/
AIR FORCE DIET THERAPY CAREER FIELD MANAGER
(Jul 1996 - Jan 2001 60 hours)
Managed Nutritional Medicine Flight's annual subsistence budget of over $700,000. Supervised food production; monitored quantity and quality controls and standards for 458,000 meals annually. Wrote and revised as needed, detailed procedural operating instructions for varied support areas to meet regulatory medical guidelines and military directives. Cost center manager for equipment valued at $500,000 and expendable supplies and travel budget of $150,000. Directed diverse staff of military, Air Force and Veterans Administration personnel in a joint operation facility. Wrote and conducted personnel work performance reviews, feedback sessions, disciplinary actions, career guidance, performance awards for 68 personnel. Worked with local Federal Union contract steward to resolve grievances in a professional manner. Monitored space and facility utilization for 3,000 square feet. Delegated authority evaluated and oversaw people and programs recognized as a need to adapt to changing Air Force Medical Service changing mission requirements. Directed and inspected completed work of personnel in food production and patient tray preparation. Directed recurring, upgrade, and orientation training for 68 military and Civil Service personnel. Conducted training and monthly flight meetings. Facilitated quality improvement meetings and monitored food service operation metrics for issues.
Oversaw training and career development for 535 diet therapy personnel Air Force-wide. Directed Air Force formal diet therapy training course development to ensure career progression and mission readiness. Built interrelationships to understand interdependencies among medical and administrative services and programs. Conducted monthly Major Command teleconferences to discuss revolving issues with the individual command personnel and missions. Jointly decided sensitive personnel position restructuring as mission requirements changed. Encouraged brainstorming sessions to develop resolutions to changing work requirements. Liaison with Air Force Reserve and Air National Guard diet therapy personnel. Managed Air Force and local medical center development of policies and procedures. Gave speeches to local community and varied Air Force groups at different levels on Dietetics, Air Force life and career guidance. Maximized effectiveness of manpower utilization for government-wide, Air Force Dietetic operations.
Established recognition programs for new promotees and employees' birthdays...great morale boosters.
Rectified numerous business office errors totaling a $26,000 deficit without menu degradation.
Key member of Air Force Surgeon General's enlisted performance report writing guide update...enhanced quality of performance reviews received.
Negotiated new joint training requirements for the Air Force Active Duty, Air Reserve and Air National Guard training; coordinated completed plan with HQ AF Reserves and Guard Bureau.
Planned, coordinated and lead Air Force utilization and training workshop; included Army input to support joint training.
Designed and directed building of 5,000 square foot Health and Wellness Center. Managed the construction work of Civil Engineering, local contractors and Air Force Self Help team. Provided weekly updates to Wing Commander on expenses and budget to assure accurate accounting of Maintenance and Facilities funds.
Education & Credentials
HAMPTON UNIVERSITY, Hampton, Virginia
Bachelor of Science in Human Ecology, General Dietetics
Defense Acquisition University Contracting Officer’s Representative COR Level 1
Six Sigma Green Belt Certification, Hazwoper OSHA Certification
Manhattan Centerstone Facilities Management CAFM, Microsoft Office, Springboro Toastmasters
Air Force Senior NCO Academy, NCO Academy, NCO Leadership School
Military Honors and Awards
Five Meritorious Service Medals Two Commendation Medals Two Achievement Medals
Community Service and Volunteerism
Adopt-a-Dog community events - 120 dogs to homes, President, Dayton Legal