Manager Software

Teresa Dial, PO/PM, MBA, CSM, ITIL

***** ***** ****, ************, ** 28078

Phone: 303-***-**** Email: adcno9@r.postjobfree.com

IT Professional - Product Owner & Manager - Project Management - Scrum Master

Public Service/Government

IT Portfolio Management

10+ Years - Technical Business Analysis

JIRA, SQL, SharePoint, Office

MS Project & Clarity

Project Management

CMDB – Asset Management

Finance & Risk Management

Business Process Analysis

Regulatory Compliance

Career Summary

Bank of America, Charlotte, NC March 2019 – February 2020

Product Catalog Manager-CTO, Asset Management (Contract)

Manage assets in the BOFA CMDB in BMC Remedy application.

Review and identify assets not reconciling with Discovery and CDMB integration.

Contribute to software enhancement requirement gathering, user stories, testing and showcases.

Work with cross-functional teams to review, ensure compliance, modify, create and dispose enterprise assets.

Utilize SQL, Excel, V-Lookups, Runbook, NLyte, EARC and BMC Discovery tools to research, manage and extract data.

Duke Energy, Charlotte, NC October 2018 – March 2019

Business Process Analyst Consultant (Contract)

Identify, review and document the current customer billing processes for lighting programs enterprise-wide.

Identify process gaps and recommend process operational and resource changes as needed.

Working with cross-functional teams, implement change management processes.

Facilitate enterprise-wide training sessions and develop all training documents and job-aids.

Wells Fargo, Denver, CO (Contract) July 2017 – August 2018

Sr. Business Systems Consultant – Security: Software Vulnerabilities (Project shut down due to lack of funding)

Develop software vulnerability remediation process with application teams for Qualys data and vulnerability scans.

Identify/initiate software remediation efforts via exceptions, change requests, policy exceptions or DMANN events.

Utilize SharePoint to manage Qualys scan vulnerability reports and remediation template and management metrics.

Provide guidance, technical contacts and online resources for application teams to resolve vulnerabilities as needed.

City of Brighton, Brighton, CO (Contract) September 2016 – July 2017

Product Owner/Sr. BA: Utilities – Asset Management Software Implementation

Using Agile, facilitate requirements meetings, develop user stories for hosted off-prem vendor to resolve system defects.

Partner with vendor PM to identify utilities dept. needs for an asset management software with GIS & mobile interface.

Analyze requests to incorporate mobile solutions and long-term scalability.

Work with staff to identify funding, resources, software licenses, contract vendors and estimates for work.

Collaborate with Purchasing and Contracts department to develop RFP, RFI and Sole Source vendor contracts.

Utilize SharePoint Designer to create a site dashboard for performance benchmarks, user roles, project status and graphs.

Collaborate with Configuration and Release team and provide end user testing and training for new functionality.

Utilizing Visio, prepare business analyst artifacts such as the business requirements documents, user stories, business process and swim lanes and water treatment diagrams.

State of Colorado – Governor’s Office of Info. Tech., Denver, CO May 2015 – May 2016

IT Portfolio Manager – Two State Agencies

Manage project governance intake, gating, progress and reporting process using ITIL methodology and ServiceNow.

Partner with application teams: Salesforce Designers, Database, Developers, Desktop and Network to discuss IT solutions.

Utilize Salesforce as PaaS to identify CRM enterprise platforms for design requests and add mobile optimization and scale.

Develop Technical Advisory Team to assess web and mobile solutions: Estimate level of effort, resources & licensure.

Analyze both resource skills and technical solutions to determine the need for RFP’s and contracted vendors.

Contribute agency statistics and accomplishment for dashboards, newsletters, annual report and strategic roadmaps.

Using, ITIL, partner with the agency IT Steering Committees to develop ranking tool methods, values and metrics.

Utilizing Visio, develop governance process flows, communication plans, presentations and management dashboards.

Coordinate and identify project governance training opportunities for agency staff and employees.

NexGen Technologies, Denver, CO (Contract) July 2013 – April 2015

Sr. BA/PM - Dept. of Interior - Federal

Using Agile, develop user stories, technical docs, test case scenarios, defect tracking.

Develop test cases, conduct regression testing, and coordinate user acceptance testing and demos.

Perform Agile Ceremonies: Daily Scrum, Back-Log Grooming, Sprint Planning/Review, Demos and Retrospective.

Manage website refresh for research content software: document conversion, stylesheets and GIS interface.

Using Agile, collaborate with the product owner to prioritize back-log for minor and major applications using JIRA

Partner with Product Owner for development changes and conduct client software demonstrations.

Develop business requirements documents, technical specification documents, architectural diagrams, security plans, training guides, process flows, use cases, presentations, charts and graphs.

Collaborate with Configuration and Release Team to submit RFC and release to production.

5280 Solutions, Denver, CO (Contract) Aug. 2012 - July 2013

Sr. BA/PM - Dept. of Education - Federal

Using Waterfall, develop user requirements, use cases and all software development documentation per the contract.

Facilitate the Disaster Recovery testing requirement for NIST accreditation.

Partner with Product Owner to determine scope of recovery testing.

Design test cases and solicit and identify testing resources and testing schedule

Develop business requirements documents, functional documents and technical specifications for development team.

Utilizing Visio, develop business process flows and system diagrams.

Department of ED., Washington, DC Oct. 2011 - June 2012

Management and Program Analyst

Manage the Fiscal Operation Report and Application to Participate FISAP compliance review process. Analyze carry-forward and carry-back transactions for federal programs: Pell Grant, Work-Study and Perkins.

Serve on the funding Underuse/Oversight committee. This committee determines whether schools utilize federal funds responsibly. Committee results in the schools being penalized or granted waivers

Collaborate with state user representatives to manage reporting data, user access and eligibility questions for the federal Teacher Loan Forgiveness Program database. Participate in enhancement and maintenance upgrades, testing and go-live.

Partner with school auditing teams to resolve issues with compliance, closures, liquidation and return of federal funds.

Pearson Govt. Solutions/Vangent Inc., Arlington, VA (Contract) Sept. 2010 - Sept. 2011

IT Program Analyst/PM – Dept. of Education - Federal

Manage the Cohort Default Ratio Reporting for the Department of Education, lenders and universities.

Solicit new SQL reporting requirements to align with new regulatory three year cohort reporting.

Perform software testing and defect tracking for Teacher Loan Forgiveness database and Campus software upgrades.

Develop business requirements documents, functional documents and technical specifications for development team.

Develop beta and user acceptance testing schedule and client functionality demonstrations.

Serve on the Gainful Employment Policy Taskforce and collaborate with Dept. of Ed policy leadership.

Develop SME guides, use cases, presentations, charts and graphs.

Provide new functionality training to Dept. of ED power staff users.

University of NM – UNM Foundation, Albuquerque, NM Sept. 2008 - Sept. 2009

Web Training/BA Consultant – Advancement Technology Office

Facilitate and develop user requirements sessions with subject matter experts.

Develop an online help function within the application based on the business requirements and processes.

Develop curriculum training for all user roles and facilitate software training organization-wide.

Utilize human resources learning portal to announce course offerings, manage class size and attendance/

Develop security matrix based and user roles.

Conduct user acceptance testing and defect tracking for development team.

Certificates

PeopleCert ITIL 4 Foundation (In Progress) July 2019

Agile SAFe Agile SAFe Product Owner/PM January 2019

Scrum Alliance Scrum Master Certified April 2017

EXIN Agile Foundation January 2016

State of Colorado ITIL Foundation Certification January 2016

University of NM – ABQ, NM CIS– Project Management Cert. May 2009

Education

Regis Jesuit University-Denver, CO M.B.A. Business Administration 3.75 GPA

Regis Jesuit University-Denver, CO B.A. Written Communications 3.65 GPA

Eastern NM University-Portales, NM A.S. Computer Inf. Systems 3.50 GPA

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