Stacy Walker

**** ***** ****** ******

Lakeland, FL 33805

adcnjf@r.postjobfree.com

Home: 863-***-****

Cell: 863-***-****

Dedicated customer service manager with 20+ years of experience in retail service settings. Consistently achieved record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.

Experienced Fied Service Technician with 12+ years of experience in electronic and video equipment industry. Specialized in repairs and maintenance of equipment.

Areas of Expertise

Customer Service Management

Complaint Handling & Resolution

Retail Operations Management

Front-End Supervision

Customer Satisfaction Enhancement

Sales & Margin Improvement

Teambuilding & Training

Cost-Reduction Strategies

Shipping and Receiving

Electronic Repairs

Video Game Repairs

Fork Lift Driver Certified

Professional Experience

Coca – Cola –Auburndale, Florida 8/13-present

PLE Operator / Inventory Control Clerk

Operate and maintain all bottling Equipment:

Krones-Labeler

Krones-Kister

Lantech-Palletier

Quality Control Inventory which includes hourly checks on bottles and cases to ensure all quality standards are met along with keeping track of all raw material usages and Input data for raw materials in to the SAP system.

Product shift and end of shift reports into the computer system.

Solicore 7/12- 8/13

Die punch Machine Operator/ lead

In charge of setting and running Lithiuim Battery die punch machine. As lead I run the production line with two additional inspectors. Operate the machine to ensure all the companies specifications are meet according to the work orders which also includes documenting all set specifications on worker orders. Selected Contributions:

Installing battery reel on machine verifying information on the batteries

Ensuring the lines has enough trays to package for daily production.

Help with final inspections and packaging of product for shipping.

Completing closing and end of shift paperwork.

Commercial Warehousing 2/11 to 7/12

Machine Operator/Building Maintenance

Learned to work with new technology and processing equipment. Operating PolyPak and Arpac shrink wrap machine. Maintaining all inventory including both incoming and outgoing product along with supplies. Inspecting finished goods before final shipping. Perform preventive maintenance on line equipment. Input data and information into computer systems. Selected Contributions:

Set up production each day as shift lead supervisor.

Maintained and exceeded safety protocols, including doing all preventative maintenance on all machinery.

Responsible for all shipping and receiving paperwork.

PLASTIPAK PACKAGING, INC 09/09 to 02/11

High Density Processing Technician

Learned to work with new technology and processing equipment. Operating blow molder wheel. Maintaining raw material levels for the blow molding procedure. Run and maintain all downstream machinery on production line. Inspect finished goods before final shipping. Perform preventive maintenance on production line equipment. Input data and information into computer networking systems. Selected Contributions:

Met and exceeded all production requirements within 90 days; ensured the highest levels of productions by focusing on exceeding customer expectations. Completed SAP training.

Maintained and exceeded safety protocols; member of safety committee, setting policies, procedures, and implementing new protocols to maintain overall safety of the plant community.

Benchmarked a new production record; increased production by 20% by streamlining processing.

RING POWER CORPORATION – Lakeland, FL

10/05 to 12/08

Parts Counter Person and Warehouseman:

Worked with five technicians and cashiered. Fostered an environment in which customers enjoyed a high level of service and employees were motivated to deliver top performance. Assisted in managing front-end operations and ensured friendly and efficient transactions for customers. Selected Contributions:

Was part of the unit who received “Service Excellence Award” for instrumental role in driving record-high customer satisfaction poll, propelling store to improve ranking to #2 by 2007.

Reduced UPS shipping costs in 2007, helped with lowering of company costs and expenses.

Helped elevated store’s guest-satisfaction within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.

Exemplified the second-to-none customer service delivery for Ring Power Corporation, by containing costs and decreasing billing errors.

Handled all shipping, receiving, and inventory in the Parts warehouse.

AUTO ZONE CORPORATION — Lakeland, FL

1/03 to 8/05

Assistant Sales Manager, 7/03 to 8/05

Previous Positions: Counter Clerk, Delivery Driver, Cashier, 1/03 to 7/03

Advanced to increasingly responsible positions, culminating in management role with oversight of company store. Directed 12 employees and managed P&L, sales, inventory, merchandising and cost controls. Maintained high standards of customer service and safety and complied with regulatory guidelines. Selected Contributions:

Met or exceeded all sales targets despite increased competition presented by the new local auto parts stores.

Introduced training programs that enhanced employee performance and helped build a motivated workforce.

Trained CSRs and managers in the store, and contributed to significant improvements in customer satisfaction and sales.

Performed shipping and receiving duties. Maintained inventory controls and met and exceeded expectations of store sales.

Maintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Ensured availability of merchandise and services by approving contracts; maintaining inventories.

CLEVELAND COIN MACHINE EXCHANGE — Orlando, FL

4/89 to 11/02

Electronic Technician

Directed 12 game room employees and managed and deposited all collections for 8 game rooms, including Walt Disney World/MGM Studios. Maintained high standards of customer service and safety. Selected Contributions:

Maintained and repaired electronics at 8 different sites.

Introduced enhancement of collection procedures to better serve clientele and save valuable company time.

Trained game room technicians on basic maintenance procedures of equipment.

Maintained equipment inventory controls and met and exceeded expectations of game room sales by an increase of 30%.

Troubleshooting and repairing electronic and networking equipment to avoid downtime and loss of revenue.

Delivered and set-up new equipment to increase sales revenue.

Handled customer complaints and solved issues quickly and efficiently.

Education and Training

ITT TECHNICAL INSTITUTE — Tampa, FL

6/1988

Earned Associates Degree in Electronic Engineering Technology

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment and shipping and receiving costs control.

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