Licensed Professional Teacher
Resume:
LEAH RAMIREZ-CATADA, LPT
Teachers Village, QC
Cellphone#: +639*********
Email address:adcnhc@r.postjobfree.com
WORK EXPERIENCE:
June 2019-present AML TUTORIAL CENTER
OWNER
Overall in-charge of the center’s operation
Teaches all subjects to students from Grades 1-7
Prepares instructional materials in all subjects June 2013- March 2019
FREELANCE TUTOR (Kinder- Highschool Level)
Teaches all subjects and assists students in their academics
Prepares instructional materials needed in all subjects November 2009- May 2013 EQUITABLE COMPUTERS, INC.
SENIOR OPERATIONS ANALYST (BUSINESS OPERATIONS)
In-charge of Medilink, Philippine Veterans Bank and Equitable Savings Bank account a.Terminal Inventory
b. Service Level Agreement Report
c. Dispatch Reports and Monitoring
d. Medilink Payors Eligibility Transaction Report
e. Terminal Repair Reports and Quotations
d. Request for Billings
Handled BDO Account
a. Service Level Agreement Report
b. Dispatch Reports and Monitoring
c. Special Projects Monitoring and Reporting
d. POS Terminal Repair Quotations
e. Daily Service Call Report
f. BDO Request for Billings
May 2007- November 2009 GHLSYSTEMS, PHILS.,INC.
ADMINISTRATIVE SPECIALIST
Handled BPI Merchant Master list and processing of applications
Maintained data on Sugar CRM database
Updated merchants’ rental receivable / issues
Handled merchant requests for additional/ specific terminal deployments and answered their queries
Prepared lists of accounts for termination
Handled merchant terminal billing for rental of POS terminals. June 2006-May 2007 GLOBE TELECOMMUNICATIONS, INC.
CUSTOMER SERVICE ASSOCIATE
Handled inbound calls related to all cellular phone services and concerns by using CCB and ICS system
Provided basic troubleshooting / configurations for all cellular phone related concerns.
Did cross selling on all new promos/ products that GLOBE offered. October 2005-June 2006 MULTIMEDIA TELEPHONY INC.
TELESALES SPECIALIST
Responsible for producing leads and set-up possible clients for demo of Broadband products
Handled data mining to produce quality clients for Broadband Philippines.
Responsible in delivering the services that enables clients to build and maintain long term business relationships.
CREDIT AND COLLECTION ASSISTANT
Inputted payments and billing adjustments for Broadband clients.
Coordinated with Finance Group the daily payment collection.
Handled payment inquiries, complaints and disputes.
Generated collection and revenue performance report. September 2000- August 2005 CENTRAL CATV, INC. previouslyPHILIPPINE HOME CABLE HOLDINGS, INC.
CUSTOMER SERVICE AGENT / ADMINISTRATIVE ASSISTANT
Responsible for encoding work orders such as new installations, reconnections, service requests and other cable related concerns.
Handled Premium Channels for Chinese and Indian subscribers and assisted in troubleshooting the addressable box.
Maintained high level of program and product knowledge in order to provide the best customer service solution.
Handled billing issues of customers and other project related concerns using the Integrated Customer Management System.
Acted as front office representative in Sky Cable’s Business Office to assist customers in their urgent cable concerns/ needs.
AWARDS RECEIVED / SPECIAL SKILLS
Consistent Dean’s Lister (SY 1996-2000)
Awarded as Best Employee in Philippine Home Cable Holdings for Y2002.
Knowledgeable in MS Office
Board Passer (professional teacher)
SEMINARS / TRAININGS ATTENDED
July 8, 2011 – Coaching and Counseling Skills for Leaders, Equitable Computers Bldg., Binondo Manila
September 16-17, 2006 - Cross Selling Training, Globe Telecoms Plaza, Mandaluyong City
August 08,2005- September 30, 2005 – Basic International Passenger Handling, NAIA Terminal 1, Pasay City
July 18 – August 05, 2005 – Speech Enhancement Training, Octagon Bldg., Ortigas, Pasig City
November 9-12, 2004 – Integrated Customer Management System v 5.2.4, Home Cable, San Juan City
September 1999 – Managing Business in Tourism World, CEU Campus, Mendiola Manila
March 1999 – Tourism Students Gearing Towards the New Millennium, Traders Hotel, Roxas Blvd., Manila
February 1999 – Hotel Familiarization Tour and Seminar, Hyatt Regency Hotel, Roxas Blvd., Manila
August 23-25, 2018- 10th INTERNATIONAL CONFERENCE ON TEACHER EDUCATION- Seda Hotel, QC EDUCATION
Y2016- Y2018 UNIVERSITY OF THE PHILIPPINES, Diliman, QC Certificate of Professional Education
Y1996 – Y2000 CENTRO ESCOLAR UNIVERSITY,Mendiola, Manila Bachelor of Science Major in Tourism
Y1992 – Y1996 SCHOOL OF SAINT ANTHONY MARY CLARET, Lagro, QC Y1986 – Y1992 ST. JOSEPH’S COLLEGE, E. Rodriguez Ave., QC PERSONAL BACKGROUND
Date of Birth: March 28, 1979
Civil Status: Married
Height: 5’2”
Citizenship: Filipino
REFERENCE
Available upon request
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