JOEY LYNNE GONZALES

https://www.linkedin.com/in/joeylynnegonzales

346-***-**** adcnf8@r.postjobfree.com

SUMMARY

Business Analyst experienced in multiple industries, business process areas and subject matter areas. Proven successful communicator and representative of IT with the business as well as ensuring that I am the voice of the business when communicating requirements and active project status and details from the business back to IT. I strive in environments where I am able to bring areas/groups/people together for the purpose of identifying, understanding and handling issues – be that a known system or process issue or to build roadmaps for strategic visions and the alignment work that goes into ensuring strategic alignment. My ability to communicate with diverse groups of people allow me to ensure quality results are delivered to any area I represent, including business users across levels from plant operator to divisional presidents.

TECHNICAL SKILLS

User Requirements Elicitation

SDLC

Functional & Technical Specifications

As-is and To-Be Process Models

User Training

Technical Writing

Testing

SQL

SYSTEM APPLICATIONS & CLOUD COMPUTING SKILLS

SAP ECC, R/3

MII, CATS, PP, PM, MM, SD, HR

Ticketing Systems

HP Service Manager 9 and 7

Remedy, Help Desk and AR

ServiceNow – all modules and workflow configuration

Office 365 Business and Home Premium

Office 365 Administrator

Microsoft Office 2016, 2013, 2007

Word

Excel

Project

Visio

Powerpoint

AS400

JD Edwards

Collaboration Tools

Lotus Sametime

Skype for Business

Lync

Jabber

WebEx

GoToMeeting

Huntsman International, LLC. 12/2017 – Present

Regional Business Process Owner, SAP Plant Maintenance

Global Business Process Owner, OEE

Performed analysis of Performance Products Plant Reports both financial and operational as required

Regional SAP Power Users support

Resolution of site SAP issues

SAP System Performance Products Regional Administrator

Provide SAP user training

Support Global Business Process Owner SAP projects

Prioritized Essential Job Functions and Responsibilities

Regional Business Process Owner for SAP Plant Maintenance (PM) for Performance Products Division / North Americas

Duties include resolution of SAP database issues and overall SAP system administrator responsibilities for sites and training

Support Global Business Process Owner SAP projects

Work with Huntsman Performance Products sites SAP users to identify and improve usage of SAP within Huntsman Performance Products to achieve optimal SAP maintenance workflow, compliance, cost control, etc.

Develop Business Reporting to monitor Key Process indicators as necessary.

Develop and provide KPI reports from SAP Plant Maintenance for maintenance and reliability such as backlog, schedule attainment, Plant Maintenance compliance, overtime, expenses, etc.

Work with Planning Departments to improve ability for cost control and reporting of actual and committed costs. Also work with Capital Project Teams to include cost for Capital Projects in overall cost being reported including T&I shutdowns

Participate in the design, development, configuration, implementation and training of any tools which require data integration with SAP. Maintenance Planning and Scheduling, Document Management, etc.

Back-up for CAPEX and Project Management, Contracts & Services

Manage SAP tickets with IT and users ensuring consistency and priorities

Manage Business Process work flows, documentation and related training

Develop and determine how to best provide training for new users and existing users for either changes or problem resolution

Huntsman International, LLC. 10/2014 – 12/2017

Business Analyst, Applications

Queue Manager, New Solution Introduction

Queue Manager for Solution Delivery’s Solution Introduction Process

oAnalyze incoming requests for all software applications, SaaS, portal based and all solutions that are not on the approved application list

oCompare requests with currently approved solutions, possible alternatives, enterprise architecture, security architecture, technical owners, managers, business relationship managers, business and vendors to identify viable requests that should progress through solution introduction.

oAssign tickets to appropriate team member in Global Business Processes per their Business Process Area

oAssign and coordinate activities with Solution Engineering, IT Asset Management, Global Security, Architecture Board, Global Packaging, Release Managers and Development & Maintenance

oReporting of queue activity

Develop project rationale and perform scoping assessments to determine feasibility of projects

oRequest Manager

oProposal Manager

oProject Manager for projects as assigned by manager for VIP stakeholders and small projects

oVideo Conferencing solutions

oAudio / Video solutions

oProcess Safety Management SaaS solution for multiple sites

Highlight/identify gaps in existing functionality and review requirements with stakeholders.

Develop comprehensive requirement specifications that will determine the estimate of cost, time

and resources to deploy.

Liaise with the service development team to suggest a high-level functional solution

Develop project estimates & complete financial model (costs, savings, revenue opportunities,

investment horizon, etc.)

Ensure that relevant stakeholders are involved in specification of new services and/or major upgrades to existing services

oApplication Service Owner of all applications in the Manufacturing, Engineering, EHS, Lab and Quality portfolios

oInterim Subject Matter Expert for IT Infrastructure applications

oCoordinate with multiple teams, engage vendors, review and revise SOW for accurate submission to Purchasing for contract and legal review

Follow instructions and perform other duties as assigned by supervisor

Assist other employees in accomplishment of Huntsman company goals

Participate in and complete company-required training programs

Participate in Environmental, Health and Safety initiatives as set forth by the company

Project manager of multiple projects

Travel to chemical manufacturing sites to train and users, super users and system admins

Site visits for demand intake (requirements gathering)

Project coordinating, support and management

Steering committee member for active projects

Project status updates directly to plant manager and, executive sponsors, including senior directors, vice presidents and presidents.

GSE Environmental – Houston, TX 07/2014 –10/2014

Senior Buyer, Americas

Ajilon Contractor

Supplier interaction via phone, email and fax for quotes, order research, negotiated pricing, terms and supply agreements

Issued and expedited the processing of purchase orders in an efficient and ISO-compliant manner

Analyzed and researched open orders and outstanding invoice to assist accounts payable in validating and reconciling vendor invoices

Coordinated with materials and production manager to ensure timely delivery of material

Assisted in implementing procurement strategies and process improvement initiatives

Cameron – Houston, TX 05/2013 – 10/31/2013

Business Analyst, SAP Analyst and MII Trainer

Insight Global Consultant

Traveled to manufacturing plants to conduct analysis, testing, technical writing, training, implementation and support of SAP Manufacturing, Integration and Intelligence (SAP MII) to Valves & Measurement sites

Developed and wrote test scripts for an diverse audience of 100+ super users in 12 plants

Worked with HR – IT corporate team, site HR Coordinators, site IT Coordinators, Plant Managers, Production Managers, Manufacturing Managers and shop floor employees on training of PTMW, approving / rejecting / modifying Production orders, confirmations and time / attendance as needed in order for payroll submission, master data management of HR and PP- MM configuration purposes during testing, smoke screen and cutover tasks

Created BOMs, material masters, personnel records, production orders

Communication with various sites and teams via email, phone, face to face and Lync (both instant messaging and video conferencing,) Office Communicator and Live Meeting (before Lync was rolled out)

Document storage, file and knowledge sharing via SharePoint

Participated in pilot of employee social networking via Cameron’s Jive platform

Document design via Word, Excel, PowerPoint, SnagIt and Paint

Ad-hoc reporting for validation of MII data crossing over to SAP

Hewlett Packard – Houston, TX 09/2012 – 03/2013

Business Analyst / Technical Writer

Kforce Technology Consultant

Gathered requirements from HP Networking teams internally in order to write vendor specification packages for NIC Vendors, effort was comprised of 30+ unique documents of 30 to 60 pages in length

Gathered requirements from developers to write test cases and test plan specifications for HP NIC Solutions

Communication with HP employees via Lync, phone, face to face and email

Document storage and file sharing via SharePoint

Document design via Word and SnagIt

AIG – Houston, TX 03/2012 – 09/2012

Business Analyst / Technical Writer

Modis IT Consultant

Gathered requirements from AIG’s service owners across multiple lines of business in order to document

As-Is and To-Be process models for ServiceNow service catalog clean-up effort

Workflow analysis of 300+ existing services, designed and created new workflows using Visio, based on system specifications from development team and acceptance from service owners

Document storage and file sharing via SharePoint

Document design via Visio, Word, and Excel

Dow Chemical – Texas City, TX 04/2010 – 03/2012

SAP Administrator / CATS SME

Kelly Services Contingent Staff

Traveled to chemical plants to conduct analysis, testing, technical writing, training, implementation and support of SAP Cross Application Time Sheet (CATS) for a 5 site implementation for Maintenance Contract Services.

SAP ECC, SAP Portal, R/3, PM, MM, SD, HR, FI, Layouts and Variant Configuration

Trained Maintenance Planners, Work Activity Coordinators and Maintenance Activity Coordinators on CATS, Working Times, Notifications, Orders

Trained Suppliers on CATS and material service entry sheet processes

Requisitions and Purchase Orders, Outline Agreements, Service Masters

Responsible for uploading, analyzing, and correcting mass uploads in Excel format of vendor time sheets – average of 70,000 contractor hours/monthly and 30 vendors, (approximately 600 contractors)

Responsible for uploading Labor, Material and Equipment Invoice Management, Analysis, and Corrections

Master data management of On-board, off-board, service masters, vendor account set up and maintenance, contracts, PM Orders, Purchase requisitions, Purchase orders, New Hire service ordering of computers and equipment

Collected and reported OSHA Manhour & Headcount Entry Reporting - 5 chemical plants

Communication with Dow employees via Office Communicator, phone, face to face and email

Document design via Word and Excel

Ad-hoc reporting for managers and vendors

Ad-hoc reporting for validation of CATS data crossing over to SAP

Waste Management – Houston, TX 05/2006 – 02/2009

Business Analyst / Development Analyst

SAP Business Analyst supporting pilot market area and AS400 Development Analyst supporting Canada, Puerto Rico and the United States.

Gathered requirements from business units with Canada, Puerto Rico and the U.S in order to write functional requirements of system enhancements and ultimately technical specifications for developers

Management of Remedy HD queue for all AS400 tickets, analyzed tickets to identify enhancement requests created SQL scripts for support and maintenance using MS Project

24/7 on-call support of jobs needing error resolution

Resolved errors and escalated to developers as appropriate

Ad-hoc reporting for managers and business units using Crystal Reports

Document design via Word and Excel

Communication with the business and IT via phone, email and face to face

Accounts Receivable Research Clerk / SAP Cash Applications SME

SAP Cash Applications Research subject matter expert worked on SAP pilot implementation team to define requirements

Unapplied payment research via SQL queries and billing analysis

Refund processing and payment application after analysis

New employee trainer and refresher training for other team members

EDUCATION

University of Phoenix

Bachelors of Science Business Management

Class of 2020

University of Phoenix

AA – Information Technology

Minor: Business

CERTIFICATIONS

ITIL Service Strategy, Service Lifecycle, Intermediate Level – 02/2017

ITIL v3 Foundation Level – 10/2015

MEMBERSHIPS

IIBA

PMI

AIChE

ASA

VOLUNTEER ACTIVITIES

Houston Livestock Show & Rodeo Committee

American Legion, Auxiliary, Post 490, 2010 to present

Keep Houston Beautiful

American Red Cross, Speaker

End Hunger Network, Food Drive

United Way, Fundraising

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