Manager Life Insurance

Umesh Chand Gupta

(PMP®,ITIL® CSM®, Scaled Agile®, Java®,Siebel®)

Ph: 571-***-**** (M)

Email:**************@*****.***

PROFESSIONAL SUMMARY:

Managing and Leading Top-Notch IT organizations. Envisioning and crafting strategic alignment and Roadmap with Java, Microservices, Siebel, Salesforce, Microsoft and other technologies. Excellent experience managing and directing consulting, Program development and other project management practices. Core expertise in Service Delivery, Solution offerings and roadmap Strategy designing with "can do" attitude and take ownership of the assignment.

Over 20+ years of experience in Information Technology and client-facing experience in global delivery Model as Service Delivery Director with a team size of 120+ associates.

Goal oriented delivery experience with large scale projects/program up to $15 million and proven record of success in managing projects as well as people.

Work closely with VP’s and Sr. Director’s for Applications Services delivery and ensuring high levels of customer satisfaction.

Excellent blend of managerial, advanced programming, coding expertise, problem-solving and project management skills.

Implemented automation/Monitoring framework (AI /ML).

Consulting experience with top notch firms such as Wipro, IBM and Tata Consulting services.

Industry Experience in Healthcare, Insurance, Travel & Transport, Telecom, Finance & Public Sector.

Manage, Coach and Mentor Team Resources, Manage the Practice standards, Promote Continual Improvement

Demonstrated capabilities to manage and coordinate strategic enterprise level projects, support cross-functional project teams at Client’s location.

Extensive experience in Big Data Technologies – Java, NIFI Python, HDFS, YARN, Apache Sqoop, Hive, Flume, Kafka, Spark.

Received various awards like FIMC (feather in my CAP), MVT awards for his leadership & coordination and IBM Blue Point award. Also received the “Gold Cup” award in Q4 2011 across SAP Tracks in Vodafone-EVO Project for SAP BI team.

CORE SKILLS:

Technical Project/Program Management Using PMI:

Excellent Technical Project Management skills in Large Enterprise Environment from Project Initiation to Project Closeout (estimates, schedule, milestones Planning, contingency Planning).

Program management experience in Program and services development environment for long and large scale development.

Complete Program and services development lifecycle experience in fast pace environment with greater ROI.

Strong Project Management Practices Skills utilizing PMI and Agile Scrum Methodologies.

Technical leadership and excellent motivation skills for team members, experience with conflict management

Managed Software Development, Software Support and Quality Assurance departments.

TECHNICAL SKILLS

Platforms/Technologies Siebel/Salesforce (Sales & Service Cloud), AWS, Data Warehouse, Business Analytics (BI),, Angular JS, Microservices, Unix shell scripting for batch jobs etc.

Big Data Technologies Hadoop (HDFS), Map Reduce, Zookeeper, Apache Solr, Apache Oozie, Hive, Pig, HBase, NOSQL, Netezza

Frameworks & Methodologies: PMI, Agile SCRUM, RUP, JAD, RAD, and .Net, Windows Workflow Foundation,

Languages: Java (J2EE), Python, dot Net, Siebel/Salesforce, ASP.NET, JavaScript, VBScript.

Markup Languages/Style sheets: HTML, DHTML, CSS, XML, and XSLT, SOAP.

RDBMS & Tools: SAP, Oracle 8i, MS Access, MS SQL Server, DB2.

Application/Web Server: Visual Source Safe 2003, MS Team Foundation Server, IIS, Microsoft Office SharePoint Server.

Key Accomplishments (Certifications)

Certified PMP from PMI, ITIL from Exin and CSM from Scrum Alliance.

Certified in Big Data from Big Data University for Hadoop, Map Reduce, JAQL, HBase.

Certified Professional for Siebel CRM 8.0(100% score) and Oracle BI(Analytics) Data Warehouse

Sun Certified Programmer for the Java - 2 Platform (J2EE).

Certified OOAD and UML designer using Rational Rose.

Product Development: Developed a tool for Object Manager Crash for Siebel Implementation in shell script.

Product Development: Developed platform independent Reporting Tool in Java like crystal report with NEC.

Received FIMC (feather in my cap) Award and MVT awards (Gold Cup) in Wipro and IBM for various Projects.

PROFESSIONAL EXPERIENCE:

Tata America Inc, USA From September 2015 to Current (Total: 4.7 years)

Role: Service Delivery Director, Technical Program/Project Manager.

Client: Marriott International Inc (Aug 2019 to Current) – Bethesda, MD

Role: Service Delivery Director

Project Overview:

Marriott International, Inc. is the world’s largest hotel company based in Bethesda, Maryland, USA, with more than 7,000 properties in over 131 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts. Marriott is brand leader offers the most powerful portfolio in the industry, our 30 brands give people more ways to connect, experience and expand their world.

This project involves understanding the customer requirement, supporting the existing applications hosted on in house and cloud environment, implementing the trending technologies and customizing the product to meet their requirements. TCS Participates in the design, analysis, implementation and management to provide 100% availability to their Applications.

Responsibilities

Work extensively with VP’s and Sr. Director’s at the client side to ensure smooth Applications Services delivery and ensuring high levels of customer satisfaction.

Govern and Manage the overall Incident Management, Problem management and Monitoring domains.

Provides end-to-end production support for all in scope applications majorly focusing on reduction of Incident/issues related to Marriott Business Application and by reduction in MTTR.

Lead the ITSM process development and improvement roadmap for multiple ITIL framed processes to improve alignment and business outcomes

Provide leadership for the entire delivery team spread over multiple geographical locations.

Prepare and present weekly/monthly deck for Service management and vendor management meeting at CTO/VP level.

Creating and active coaching of strong team structure working closely with Delivery Executives.

Ensure succession planning and career progression for all individuals in the account.

Support Account growth and deliver as per or better than committed margin

Day-to-day management of delivery, issue resolution and effective risk management.

Working closely with the global practices to ensure high quality delivery.

Drive proactive productivity improvement, best practice implementation and innovation.

Resource forecast and optimal deployment and utilization of resources

Participate in the review of proposals to ensure that the proposals are of highest quality, achievable, competitive and aligned to customer needs

Environment: Angular JS, Micro services, Open Shift, NOSQL, Big Data Ecosystem, Hadoop (HDFS), Java, NIFI, Python, HDFS, YARN, Apache Sqoop, Hive, Flume, Kafka, Spark. Map Reduce, Zookeeper, Apache Solr, Apache Oozie, Java Scripts, Java, custom applications, DB2, BIGIP, ETL, Informatica, DB2, MSPV, SSAS, SSIS, Microsoft .Net, Visual Studio, TFS automation etc.

Team Size: 120+ (40 -Onsite, 80- Offshore)

Client: Marriott International Inc (Mar 2017 to July 2019) – McLean, VA

Role: Technical Program Manager

Federal Home Loan Mortgage Corp. provides liquidity, stability and affordability to the U.S. housing market primarily by providing credit guarantee for residential mortgages originated by mortgage lenders and investing in mortgage loans and mortgage-related securities. The company conducts business in the U.S. residential mortgage market and the global securities.

My responsibility is to manage complex, high value IT consulting projects that require the coordination of development work on multiple platforms and across multiple teams to achieve the desired outcome.

a)CRT CE Project: CRT is a multiyear initiative that is strategically delivering incremental key business capabilities across two (2) domains – CRT and Credit Enhancement/Mortgage Insurance (CE/MI). The CRT objective is to transfer credit risk to third party investors to limit Freddie Mac’s credit risk exposure when borrowers default on their mortgages.

The long-term objective of this Project is to design a new cloud-based system that supports a new product offering to address current state pain points and provide a flexible, scalable, end-to-end, future state CE capability from Deal Setup to Claims.

b)LAS SER Data Lake Project: LPA Scoring Engine Redesign (SER) is a new initiative for data storage and reporting analytics capabilities and provide support for the following:

oData Requirements for Internal scoring client’s data needs

oFuture model estimation and development needs

oScheduled and ad hoc reporting/analytics processes

oGeneral research and development

c)Document Storage (DOCSS) is a new initiative started in BIG data plate form to store, retrieve and manage the documents associated with the life cycle of a loan. All the client application will store and retrieve documents using DOCSS service build in Hadoop big data technology using SOLR. It uses Hadoop components like HDFS for document and metadata storage, Map Reduce for processing documents and Apache Oozie for scheduling & executing jobs and Apache Solr for metadata index & search. Integration with various source applications like LPA, LCLA, LQA, CAC, BCVS etc.

d)MF Perl Remediation: The objective of this project to remediate the risk of PERL scripts and convert them into .NET framework using TFS automation setup.

e)MF DW Re-platform data warehouse project: The scope of this engagement is to re-platform the MF DW from DB2 to MS SQL and have direct loads from source system to target system “MS SQL server” using some ETL tool.

f)MF Reporting Facada Data warehouse project: Reporting Façade will be developed that will provide users with the capability to complete self-service business intelligence for all business significant data domains.

g)LoanApp Data warehouse project: Enhancement of Loan APP to provide data to downstream consumers in support of Credit Risk Transfer (CRT) securitization activities spanning Due Diligence, Issuance and Ongoing Disclosures

Responsibilities

These are strategic and consulting project for example “DOCSS” project build a service which will provide store and retrieve functionality for all client application in big data platform. This will also provide feed to BDAP DW system for analytic processing.

a)Define & execute project/release plan based on SAFe (Scaled Agile) Framework).

b)Implement Modern delivery methodology which includes SAFe Agile, ATDD (acceptance Test driven development) using Gherkin.

c)Reporting status of multiple work streams at the Program level and managing Scrum of Scrum teams.

d)Managing risk and mitigation of Program & project issues.

e)Manage IT project delivery by ensuring the integrated solution delivers on the success criteria.

f)Establishing program objectives and work/project plans.

g)Identify risks and opportunities of both business and technical plans with escalation; identifies Risk Mitigation Strategies and Contingency Plans for all identified Risks.

h)Maintains the Program Level issue and risk matrix log. Provides a detailed plan of how the risk will be managed or eliminated.

i)Provides a bi-weekly Program status report with major risk factors when mitigation approach impacts the project timeline, budget, or objectives. Coordinates the Risk Management Plan and Risk Mitigation Strategy across all projects within the Program and manages the execution within the individual projects.

j)Manages resource assignment and tracking to the program plan in onshore deliver model.

k)Regularly interacting with Freddie Mac senior management on Program matters.

l)Prepare monthly financial variance report (actual vs. budget) and provide forecast through the end of the projects with the scope of program.

m)Collaborate effectively in business partner relationships when defining business requirements and success criteria

Environment: Angular JS, Micro services, Open Shift, NOSQL, Big Data Ecosystem, Hadoop (HDFS), Java, NIFI, Python, HDFS, YARN, Apache Sqoop, Hive, Flume, Kafka, Spark. Map Reduce, Zookeeper, Apache Solr, Apache Oozie, Java Scripts, Java,custom applications, DB2, BIGIP, ETL, Informatica, DB2, MSPV, SSAS, SSIS, Microsoft .Net, Visual Studio, TFS automation, Shell Scripting for batch jobs etc.

Team Size: LPA SER Data Lake: 9+, DOCSS Project level: 9+, Program Level: 30+

Apr 16 – Feb 17, COI Application – Pega&IPortal Program Manager (TCS) WAC-DC, USA

The World Bank is an international financial institution that provides loans to developing countries for capital programs. It comprises two institutions: International Bank for Reconstruction and Development (IBRD), and the International Development Association (IDA). The Conflict of Interest (COI) is a small group within IFC which manages the conflict of interest across globe. The existing COI application is outdated and they were looking to build a heedful implementation in Pega.

Responsibilities

It’s a consulting project where we need to analysis the current business and provide the best Pega practices to incorporate it. This is challenging project as it’s a first headful implementation in Work bank and expectation was high. I was also part of CITOP program in which we manage the iportal program which covers wider range of application.

Collaborating and working with business stakeholders, vendors and partners on the solution and delivery of the projects

Managing stakeholder communications, including regular status updates, scoping meetings, and other delivery touch points for Requirements review, UAT etc.

High level technical leadership to influence vendors and achieve quick resolution to technical issues.

Attending and participating in requirements meetings, scope meetings, monitoring the progress of project activities

Responsible for coordinating the project delivery from all vendors as per approved SOW and scope.

Accountable for the Application Development, Maintenance and support contract for the Custom application like Share point, Web methods, Java, .Net, Remedy applications.

Manages resource assignment and tracking to the program plan in global deliver model including onshore & offshore.

Identify risks and opportunities of both business and technical plans with escalation; identifies Risk Mitigation Strategies and Contingency Plans for all identified Risks.

Maintains the Program Level issue and risk matrix log. Provides a detailed plan of how the risk will be managed or eliminated.

Provides weekly and bi-weekly Program status report with major risk factors when mitigation approach impacts the project timeline, budget, or objectives. Coordinates the Risk Management Plan and Risk Mitigation Strategy across all projects within the Program and manages the execution within the individual projects.

Supervises consultant, Project Managers, and Project Coordinators; Partners with vendors to provide goal-setting and performance feedback and assists in skills development and training assessments for the Program staff.

Manages resource assignment and tracking to the program plan in global deliver model including onshore & offshore.

Prepare monthly financial variance report (actual vs. budget) and provide forecast through the end of the projects with the scope of program.

Environment: Pega, Oracle, Iportal 2.0, Java, iDESK, ASOP etc.

Team Size : 30+

Oct 15 – Apr 16 Big Data Program Manager (TCS) Wilmington-DE, USA

JPMorgan Chase & Co. is a leading global financial services firm and one of the largest banking institutions in the United States. They are running a multi-year program to do the Info1 decommission i.e. removing the mortgage banking dependency from Info prod, Busprod&Busgold platforms and setting up the CCP Big Data Hadoop ecosystem. TCS has been engaged to analyze the Info1 platforms and to build the roadmap to migrate data and consumers to appropriate platform in the evolving Hadoop Ecosystem.

Responsibilities

It’s a strategic and consulting project where we need to analysis the current database and build the migration strategy for coming years in order to migrate the database to Hadoop ecosystem and to decommission the existing Database.

Define and execute the overall approach and strategy for delivering multi-release and multi-year business and technology roadmap with respect to Hadoop Ecosystem.

Define and execute pilot project, build release plan and define Program Management Life Cycle (PMLC) processes.

Identify risks and opportunities of both business and technical plans with escalation; identifies Risk Mitigation Strategies and Contingency Plans for all identified Risks.

Maintains the Program Level issue and risk matrix log. Provides a detailed plan of how the risk will be managed or eliminated.

Provides a bi-weekly Program status report with major risk factors when mitigation approach impacts the project timeline, budget, or objectives. Coordinates the Risk Management Plan and Risk Mitigation Strategy across all projects within the Program and manages the execution within the individual projects.

Supervises consultant, Project Managers, and Project Coordinators; Partners with vendors to provide goal-setting and performance feedback and assists in skills development and training assessments for the Program staff.

Manages resource assignment and tracking to the program plan in global deliver model including onshore & offshore.

Prepare monthly financial variance report (actual vs. budget) and provide forecast through the end of the projects with the scope of program.

Environment: CII Customer Analytics 1.0, Big Data Ecosystem, Hadoop, Map Reduce, Informatics, Data Mart- Postgres, HBase, SPARK, Hive, Zookeeper, Java Scripts, Data Warehouse, JSP, Java, Spring, ERP, CRM and custom applications, Oracle, SQL etc.

Team Size : 30+

IBM Global Technologies Services, USA From April 2009 to September 2015 (Total: 6.5 years)

Role: Location Head, Delivery Manager, Technical Program/Project Manager.

July 15 – Sept 15, Service Delivery Manager (SDM)/Program Manager (IBM) San Jose CA, USA

EBay Inc. operates as a technology company that enables commerce and payments. It operates in three segments: Marketplaces, Payments, and Enterprise. It serves retailers and brands that operate in general merchandise categories, including apparel, sporting goods, toys and baby, health and beauty, and home. The company also operates an open platform for merchants and third-party developers. EBay Inc. was founded in 1995 and is headquartered in San Jose, California. IBM provided production support for their environments

Responsibilities

Mr. Gupta was working as Service Delivery Manager for “eBay customs space” and responsible for these things:

Collaborating and working with business stakeholders, vendors and partners on the solution and delivery of the projects

Managing stakeholder communications, including regular status updates, scoping meetings, and other delivery touch points for Requirements review, UAT etc.

Reporting status of multiple work streams at the Program level.

High level technical leadership to influence vendors and achieve quick resolution to technical issues.

Attending and participating in requirements meetings, scope meetings, monitoring the progress of project activities

Responsible for coordinating the project delivery from all vendors as per approved SOW and scope.

Accountable for the Application Development, Maintenance and support contract for the Custom application like Share point, Web methods, Informatics, Java, .Net, Remedy applications.

Liaisons with client to grow business for IBM within the eBay custom portfolio.

Support cross-functional project teams at Client’s location

Manages resource assignment and tracking to the program plan in global deliver model including onshore & offshore.

Big Data Projects – Involve in the POC to migrate from HANA to Hadoop ecosystem.

Environment: Share point, Web methods, Informatics, Java, .Net, Remedy, Web Methods, Atlas, Cold Fusion, SAM/SSO, eBay Learning’s, Open Pages, ePro, Salesforce,HANA, Hadoop, Pig, Big Data, Map Reduce, Jaql, SPARK.

Team Size : 40+

Mar 15 – July15, Service Delivery Manager (SDM)/ Sr. Program Manager (IBM) Fort Wayne, IN, USA

Lincoln Financial Group is a Fortune 500 company offering a diverse range of financial services and solutions. With a strong focus on four core business areas — life insurance, annuities, retirement plan services, and group protection — their business is built around supporting, preserving, and enhancing our customer's lifestyles and providing better retirement outcomes.

They provide various plans for Individual like Annuities, Life Insurance, Funding Long-Term Care, Retirement Plansetc. to charge of their future and for Business they have separate plans like Retirement Plan Services, Group Insurance and Executive Benefits

Responsibilities

Mr. Gupta was working as Service Delivery Manager and responsible for these things:

Annual Planning -- Partnering with Client for annual financial planning and provide governance on quarterly basis.

Project Management -- Spearheaded end-to-end project management i.e. all phases of project from concept, project planning, development, execution, monitoring to project close down for new enhancement.

Change assessment & planning – assesses and assists in planning of service changes. Reviews and validate service improvement plans with Lincoln

Transition Management – Lead and drive transition of application instances through stage gates from implementation through to steady state.

Reporting status of multiple work streams at the Program level

Problem Management – Create PBI and handling problem/ change and enhancement request.

Produce summary status reports on a weekly/monthly basis, as agreed upon with the stakeholders.

Participate in Account, Client meetings, Internal IBM audits and reviews as required, and in Project Change Control Management.

Support cross-functional project teams at Client’s location

Manages resource assignment and tracking to the program plan in global deliver model including onshore & offshore.

Provide information and data, make decisions and report approvals to the stakeholders, as required

Environment: Mainframe, SAP, Java, Microsoft.net, db2, informatics, Analytics, Business Objects, Business Analytics (BI), CAST, Sales force, Web Methods, Hadoop, Pig, Big Data, Map Reduce, Jaql etc.

Team Size: 50+

Dec 13 – Feb 2015, Sr. Program Manager/Technical Project Manager (IBM) Bethesda, MD, USA

Marriott started the modernization project to migrate/re-develop all interfaces that use the “IBM WBI family of products” onto IBM Web Sphere® Message Broker, Data Power and Siebel EAI middleware for Robust Architecture. This includes re-developing all WBI/ICS interfaces that includes PMS, Marsha, Mercury, BTR, RCSL, Bloomberg, TY-Package1, SIH, Delphi, MCOM and Opera SC20.

Responsibilities

This is one of the biggest and complex projects, which is going to change the underline technology without impacting the business functionality. Mr. Gupta was working as program manager and handles all the related projects and interacted with various stakeholders.

Project management -- Spearheaded end-to-end project management i.e. all phases of project from concept, project planning, development, execution, monitoring to project close down for new enhancement.

Change management -- assesses and assists in planning for changes request.

Technical Support -- Provide technical governance to Re-engineering the Java code from ICS and baseline the requirements, gap analysis and build and delivered 21 interfaces using water fall methodology in WMB, Data power and Siebel technologies.

Resourcing: Efficient utilization of resources and working closely with top Management of IBM and Marriott, to advise and resolve staffing, technical, product and HR issues and deliver to critical talent needs of the business.

Provides a weekly Program status report with major risk factors when mitigation approach impacts the project timeline, budget, or objectives.

Manages resource assignment and tracking to the program plan in global deliver model including onshore & offshore.

Prepare monthly financial variance report (actual vs. budget) and provide forecast through the end of the projects with the scope of program.

Environment: Siebel (8.0.11), Data Power, ICS, WMB, Linux, DB2, Clear Quest, Remedy, Clear case, TOAD, Visio, MS Excel, PowerPoint, Rational Unified Process (RUP), SOA, Web services, Waterfall SDLC model, Java, J2EE, Sales force, Business Analytics POC, Hadoop, Pig, Big Data, Map Reduce, Jaql, SPARK, BIGSQL.

Team Size : 35+

Achievements:

1)Moved the Project from RED to Green State and received stakeholder confidence. (Award – Blue Points award)

2)Delivered all the deliverables on time and boost the client confidence for Integration Projects.

3)Provide strong governance and mitigation for various issues and move the GP percentage to 30%.

4)Able to raise multiple Change request for scope creep and Performance environment changes wart SOW.

5)Worked with IBM Partners w.r.t RFP’s and signed two new deals.

May 13 – Nov, 2013, IBM Transition Manager/ Sr. Program Manager (IBM) – New York City, USA

MetLife is a leading global life insurance company. MetLife offers several life insurance policies like Term Life, Whole Life, Universal Life, Variable Life and Survivorship. Auto Insurance, Disability Insurance, Home Insurance etc. They have various investment funds like Annuities, IRAs, and Mutual Funds & Brokerage etc.

Mr. Gupta was working as “Application Transition manager “and was responsible to transfer the testing support activities of the MetLife organization to IBM. The Project is divided into four sub-projects, Application (Test) Transition / Knowledge Transfer, Services Transition (Contract SLA/SLOs), Business Office Transition and AMS Tools Transition.

Mr. Gupta was responsible for managing the application transition for various applications as per IBM defined process, managing the budget, schedule and ensure that end-to-end project is delivered on time and within the budget. Ensured usage of IBM Application Management System accelerator tools to speed up the whole transition process & automate standard manual work.

Environment: Testing methodologies across various technologies like Oracle, SAP, Java, Sales Force (SFDC),

microsoft.net, mainframe, db2 etc., J2EE.

Team Size : 250+

Achievements:

1)Successfully Transitioned 200+ resources from MetLife to IBM in various technology domains.

2)Build and setup the team in a new location (Mumbai, India)

3)First Transition to setup the process and Procedure and build the knowledge base for subsequent waves.

4)Involve in PMR Audit and IBM Internal Quality audits.

April 09 – Sept 10, May12-Mar 13, Service Delivery Manager (IBM) – Sunnyvale, CA, USA

NetApp provides an integrated solution that enables storage, delivery, and management of network data and content to achieve your business goals. NetApp mainly works in the Data Storage Devices industry. NetApp is credited with the widespread adoption of network-attached storage (NAS) architecture as an alternative to storage area network (SAN) architecture. NetApp took the strategic design to move from Siebel 7.5 version to Sales Force.

Responsibilities

Mr. Gupta worked as delivery manager to provide the production support (L2) and also worked as Project manager for minor enhancement and for product configuration enhancement in agile methodology. Mr. Gupta is certified Siebel core consultant and technical sales force consultant. He provided managerial and technical support to the team. His responsibilities include:

Delivery Manager/ Technical PM:

Responsible for End to End Project Management (Estimation, Planning, Scheduling, Financials, Tracking,Implementation and Maintenance)

Leading the team in an agile project management environment and delivered 18 releases.

Perform Release Mgmt. and ensure quality assurance of all project deliverables.

Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.

Siebel /Sales Force SME

Support: Provide SME support for Siebel CRM, Product configuration, Sales Force and Admin support.

Design, develop and support new and complex high quality solutions to clients in response to varying business requirements

SPOC for L2/Admin/Dev. teams and handle day-to-day issues in onsite/offshore model.

Knowledge of Lead-to-Opportunity and Quote to Order business processes (order management)

Environment: Sales Force (SFDC), Siebel CRM CE/PE, SAP, Web logic 5.1, Remedy, Portal, Oracle 10g, Unix/Windows. HP Quality Center, SharePoint, AJEX, Java, Web services.

Team Size : 25 to 32

Achievements:

1)Build and setup the Siebel CRM and SFDC (Sales Force) Team (offshore).

2)Manage 18+ successful Config Release and L2 support from offshore.

3)Involve in PMR Audit, Oracle Audit and IBM Internal Quality audits.

Sep 10 – Apr12 Program Manager/ Service Delivery Manager (IBM) - Vodafone – UK

Vodafone is one of the largest providers of telecommunication services worldwide with operations in 27 countries, 303 million customers, and over GBP 41 Billion in revenue. The company offers varied voice and data services to retail and enterprise customers using 2G/3G, HSDPA, and DSL technologies. This is one the biggest and complex Telecom implementation in whole Asia.

Responsibilities

Mr.

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