Chandan Kumar Sharma

Cell: +1-315-***-**** E-Mail: adcnca@r.postjobfree.com

UTICA, NY (USA)

Passport No: H5534283

PROFESSIONAL CERTIFICATION

Certification (MCP): Microsoft Dynamics CRM

Objective:

To become a part of an organization in which my strengths, skills and knowledge could be most utilized and in turn, receive good compensation.

SNAPSHOT

More than 9.5 years of diverse full stack experience in MS Dynamic CRM with Object Oriented Programming (OOP ), in all phases of software analysis, design, development and deploying N – tier web applications, client / server applications using MVC4/5,AngularJS, ASP.NET4.5/5,, C#, WCF .

Be a valued member of an autonomous, cross-functional agile team

Build CRM forms, screens, and views as well as workflows and reports for the user interface

Provide technical documentation and facilitate training to the administrators and end users of the system

Develop processes, implement effective workflow and embrace best practices

Provide redundancy and backup support for other team members

Be a member of the CRM development community affecting and driving efficiencies across the company

Drive CRM implementations through all project phases including discovery, definition, build, test and deploy

Identify business and system requirements

Conduct user training and create and maintain knowledge transfer documentation

Develop and continue to refine CRM change management standards and tools

Present tailored demonstrations of the solutions

Ability to clearly communicate ideas and solutions to technical and non-technical teams

Microsoft Dynamics CRM online and Configuration Certification preferred

Experience with source control products such as TFS

Excellent presentation, communication, and leadership skills

You care about quality and you know what it means to ship high quality code

Knowledgeable about the following web development languages, web programming, software and database applications

Must Have CRM experience, Dynamics CRM is strongly desired

Experience in an mature CRM environment

Customization/Configuration Skills, Facilitation skills and Requirements Documentation

SQL Database familiarity, SSRS, SSIS, JavaScript

Familiarity or Certification with Agile Methodology

Microsoft SharePoint and Business Intelligence experience a plus

Team player with a good attitude, Attention to detail

An understanding of financial industry and mutual fund a plus

Problem solving abilities, excellent verbal and written communication skills, and experience working with a technical team

Experience in Customer Relationship Management software such as Dynamic CRM 365.

Experience in Unified Service Desk (USD).

Contributed to software development projects in the Team Foundation Server (TFS) environment.

Experienced in BI and reporting tools such as SSIS, SSRS, Excel and MS Excel.

Experienced with Agile methodology and familiar with document drafting and Agile Scrum Software Development Life Cycle (SDLC) as well as Waterfall methodologies.

Excellent written/verbal communication skills as well as strong organizational and problem solving skills.

Development experience on Plug-ins, workflows and Custom HTML pages.

Experience on trouble shooting issues related to Production.

Expertise in SharePoint 2010/2013/2016/online for Development.

IT SKILL SET

Language : .NET 2.0 & 3.5, 4.0, 4.5, 5.0 (MVC, C#, ASP.NET)

RDBMS : SQL-Server 2005, 2008, 2012, 2015

Web Technologies : MVC 4/5, AngularJS, ASP.NET 4/4.5/5, WCF, Web Services, Web API, XL, JSON

Tools : ASP.NET Ajax, AJAX Control Toolkit

Source Control : VSS, Microsoft Visual Studio Team Foundation System (TFS), SVN

BI Tools : SSIS, SSRS, Excel, MS Excel, Dynamic CRM

PROFESSIONAL EXPERIENCE

Organization # 1: Designation Employer Name

Since May’13 -Currently Working Technical Lead NIIT Technology Ltd. http://www.niit-tech.com

Utica, NY

About Organization:

NIIT Technologies is a leading IT solutions organization, servicing customers in the Americas, Europe, Asia and Australia. It offers services in Application Development and Maintenance, Enterprise Solutions including Managed Services and Business Process Outsourcing to enterprise in the Financial Services, Travel & Transportation, Manufacturing/Distribution, and Government sectors. Our domain strengths, new approaches to customer experience management robust outsourcing capabilities, and dual-shore delivery model, have made it a preferred IT partner to over 220 clients across 16 countries in these selected verticals. With a talent pool of about 8000 professionals, NIIT Technologies follows global standards of software development processes.

Project # 1 : USD (Unified Service Desk) Jan-2019-Till Now

Technology : MS Dynamics CRM D365, Mule Soft, WPF

Roles : Working as Technical Lead. Analysing the module requirements through FRS

(Functional Requirement Specification), Developing & Deployment of module.

Responsibilities:

1.Extensively Worked on Attributes/Entity/Form/View/Ribbons/Sitemaps Customizations and written Client side scripts using Java Scripts

2.Created and developed Microsoft Dynamics CRM Custom Web Pages to plug into out-of-the box MS CRM Solution using HTML

3.Integrated Web application with MSCRM by using IFrame and MS CRM Web Services

4.Gathered requirements, involved in design/development/testing and documentation of various CRM/.Net./MS Dynamics tasks

5.Automated Workflow Configuration, Customization and implementation

6.Designed Plugin to generate Account Number\ Contact Number on create of new record.

7.Created MS CRM Plugins and Work flow assembly based on requirements from Sales and Marketing department.

8.Enhanced and developed Business Process Flows as per the client needs.

9.Involved in analyzed, developed and integrated custom dashboard’s

10.Developed FetchXML based custom reports for CRM users

11.Developed processes for Real time integration between CRM and CIO Application and vice versa using C# Plugins and In-bound Queues (custom entities in CRM)

12.Extensively used Bulk Deletion tools for data processing

13.Extensively used Synchronous and AsynchronousPlugins and Workflowactivities for various CRMactivitiesduring development phase

14.Used SSRS create reports in the system to provide accurate data for business decision making

Team Size : 6

Work Location : Utica, New York

Client Name : Utica Insurance Group, USA

Project Description : USD is a desktop application that is used by the Customer service reps.They receive calls from the customers and resolve the problem or query from the USD app without having to go into either express rate, Uniclass or commercial edge System, and reduce call time for making things more effective. They also take a note of any ideas /suggestions from the Customer.

Project # 2 : ARM (Agency Relationship Management) Nov-2017-Dec 2018

Technology : Microsoft Dynamics 365, Agile, MuleSoft

Roles : Working as Technical Lead. Analysing the module requirements through FRS

(Functional Requirement Specification), Developing & Deployment of module.

Responsibilities:

1.Extensively Worked on Attributes/Entity/Form/View/Ribbons/Sitemaps Customizations and written Client side scripts using Java Scripts

2.Created and developed Microsoft Dynamics CRM Custom Web Pages to plug into out-of-the box MS CRM Solution using HTML

3.Integrated Web application with MSCRM by using IFrame and MS CRM Web Services

4.Gathered requirements, involved in design/development/testing and documentation of various CRM/.Net./MS Dynamics tasks

5.Automated Workflow Configuration, Customization and implementation

6.Designed Plugin to generate Account Number\ Contact Number on create of new record.

7.Created MS CRM Plugins and Work flow assembly based on requirements from Sales and Marketing department.

8.Enhanced and developed Business Process Flows as per the client needs.

9.Involved in analyzed, developed and integrated custom dashboard’s

10.Developed FetchXML based custom reports for CRM users

11.Developed processes for Real time integration between CRM and CIO Application and vice versa using C# Plugins and In-bound Queues (custom entities in CRM)

12.Extensively used Bulk Deletion tools for data processing

13.Extensively used Synchronous and AsynchronousPlugins and Workflowactivities for various CRMactivitiesduring development phase

14.Used SSRS create reports in the system to provide accurate data for business decision making

Team Size : 6

Work Location : Utica, New York

Client Name : Utica Insurance Group, USA

Project Description : ARM is Agency Relationship Management. ARM is focusing on marketing reps and going out to discussing with business cause of agent. Agents are related to an agency through ARM system which helps in managing the sales goal for the year.

Project # 3 : STP (State through Processing) Oct 2015-Nov 2017

Technology : ASP.Net, MVC, SharePoint, Sql Server 2012

Roles : Working as Senior Developer. Analysing the module requirements through FRS

(Functional Requirement Specification), Developing & Deployment of module.

Responsibilities:

1.Analysis and implementation of the business requirements.

2.Involved in the end-to-end project SDLC phases

3.Enforced quality and validity of data affected by C# programs.

4.Created Database scripts, SPs

5.Development, Deployment, Coding

6.Created Model with controls

7.PowerShell Scripts

Team Size : 5

Work Location : Greater Noida

Client Name : SEI, USA

Project Description : STP is State through Process. This System is updated information from SSR (SharePoint Service Request) to Trust without involvement back office and migrate existing (Asset Replication system) to new Service Request System.

Project # 4 : VA Portal (Virgin Australia) Feb 2014-Sep 2015

Technology : SharePoint 2013, WSS, SSRS

Technical Description : Worked on Visual Web parts, Content Types, List Definition, WSP Package

Deployment, Publishing Site Features, Linq to SharePoint 2013.

Roles : Working as Senior Developer. Analysing the module requirements through FRS

(Functional Requirement Specification), Developing & Deployment of module.

Responsibilities:

1.Defined Content Type, List Definition using Visual Studio 2013

2.Branding using Visual Studio 2013, Provisioning using Modules

3.Custom Web parts, SharePoint Designer Workflows

4.Form Based Authentication for Members & Students

5.InfoPath Forms

Team Size : 3

Work Location : Greater Noida

Client Name : VA

Project Description : Virgin Australia Client is developed a huge dashboard which have manage high level Service Transition, Automated Deployment Process,Testing Test case dashboard,Customized Web parts for Develop New Concept of Service Process.

Roles & Responsibilities: Developing the custom applications in SharePoint 2013.

Project # 5 : M&T-Finance Portal Mar-2013-Jan 2014

Technology : SharePoint 2013, ASP.Net 4.5

Technical Description : Worked on Visual Web parts, Content Types, List Definition, WSP Package

Deployment, Publishing Site Features, LINQ to SharePoint 2013.

Roles : Working as Senior Developer. Analysing the module requirements through FRS

(Functional Requirement Specification), Developing & Deployment of module.

Responsibilities:

1.Defined Content Type, List Definition using Visual Studio 2012

2.Branding using Visual Studio 2012, Provisioning using Modules

3.Custom Web parts, SharePoint Designer Workflows

4.Form Based Authentication for Executive & Vendor

5.PowerShell Scripts

Team Size : 15

Work Location : Greater Noida

Client Name : M&T Bank, USA

Project Description : M&T Bank is one of famous bank of USA. We have developed Customized SharePoint which has managed Custom Document Library, Workflow, bulk upload System, SharePoint Scripts which will deploy automatically System.

Previous Projects

• KEY (Timer Warner Cable (TWC)), India, (June 2012 - Feb 2013) as Senior Software Engineer

Technologies: Microsoft Office SharePoint Server 2010/2007, ASP.Net3.5, SQL Server 2008, SharePoint Web Services, Visual Studio 2010.

• TWC (Timer Warner Cable), (Feb 2012 - May 2012) as Software Engineer

Technologies: ASP.Net 3.5, C#, SQL Server 2008, Visual Studio 2008.

• CFH (Career Fortis Healthcare) (Feb 2010 - Jan 2012) as Software Engineer

Technologies: ASP.Net 2.0, C#, SQL Server 2008, Visual Studio 2008.

• Fortis Portal & CAPEX System (My Fortis (Feb 2009- Jan 2010) as Software Engineer

Technologies: ASP.Net 2.0, C#, SQL Server 2008, Visual Studio 2008.

.

ACADEMIC QUALIFICATION

MCA (2003-06) from UP Technical University, Greater Noida in 2006 (Secured 74%)

B.Sc. from Purvanchal University, Chopan in 2003.

Intermediate from U.P. Board, Allahabad in 2000.

High School from U.P. Board, Allahabad in 1998.

I hereby declare that the above information is true and correct in my best knowledge.

Place: Utica, USA (Chandan Kumar Sharma)

Contact this candidate