Manager Engineer

Todd Benson

**** ******** ****** *****, *******, Tennessee 37013

615-***-**** • **********@*******.*** • www.linkedin.com/in/todd-benson-29b3723/

Technology Manager with Technical Abilities (Jack of All Trades)

Talented technology professional who has successfully managed people and products using waterfall and agile software development methods. Aspiring data scientist. Bilingual English and Spanish.

Hands-on technology manager with nearly two decades’ experience delivering unique IT/Software solutions in various industries and countries.

Core Competencies:

Reporting & Analytical Tools

Database & Networking Project Management

Full Life Cycle Project Management

Software Development

Program Management

Remote Team Leadership

Transformation Programs

Risk Management

Budget Administration

Professional Experience

Independent Contractor – Nashville, TN

Python Data Engineer, Dec. 2020 – present

Ingest, transfer and report on data stored in SQL and NoSQL databases using Python, Power BI, and Tableau.

Key Achievements:

Competent in using python and other programming languages to transform and provide insights on data stored in many different ways.

Proficient in PowerBI and Tableau.

Syndigo – Nashville, TN

Enterprise Project Manager, Feb. 2020 – present

Manage software development and testing efforts using agile methodology to create new software functionalities for key product within Azure cloud. Manage approximately 10 developer and tester efforts to deliver key new functionality.

Key Achievements:

Learned new product functionalities and delivered several new functionalities required by most important customer to Syndigo.

Crossover – Santiago, Chile

Technical Program Manager / Engineering Manager, Feb. 2017 – Dec. 2019

Remotely manage software development and testing efforts using agile methodology to meet and often exceed expectations of several clients. Deploy unique cloud solutions throughout several new projects/initiatives. Depending on product and project, managed between 2 and 15 people (dev and test – all remote) depending on projects. Coached team members on regular basis to improve performance and motivate them. Provided management process improvement insights on weekly basis. Managed issues, defects, and risks.

Key Achievements:

Managed weekly software releases using agile methods including ensuring QA team completed testing on time.

Designed and launched key AWS management software for DevFactory. Streamlined and simplified AWS processes for maximum efficiency.

Traversed several challenges of managing remote project teams and multiple cultural differences. Successfully delivered projects on-time and within budget/scope.

Manhattan Associates – Santiago, Chile

Services Project Manager, Feb. 2016 – Feb. 2017

Effectively managed large, multi-country order management processes for South America’s largest retailer, Falabella. Established project strategy, deliverable timelines, budgets, and all project management aspects. Managed project implementation in 3 countries. Managed between 5 and 15 people (both on-shore and off-shore) depending on phases of the project. Managed budget of $3 million dollars. Did budget forecasting and reporting on monthly basis. Managed issues, defects, and risks.

Key Achievement:

Successfully released multiple phases across Chile, Colombia, and Peru. Orchestrated dozens of resources across the globe.

Iberica Telecom – Santiago, Chile

Program Manager – Arris, Mar. 2015 – Nov. 2015

Pioneered the first-ever turnkey internet capacity growth project within VTR. Orchestrated project plans, strategy, risk management, stakeholder communication, budgeting, and reporting functions. Managed team of 5 engineers and 1 coordinator (all onshore) including contractors and subcontractors. Managed budget of $1.5 million dollars. Did budget forecasting and reporting on bi-weekly basis. Managed issues, defects, and risks.

Key Achievement:

Increased internet speed of VTR customers 2x by upgrading headend infrastructure, redoing cabling, and reconfiguring equipment in 24 headends.

Forged strong relationships between internal and external teams at VTR and Arris. Improved project timing and the overall quality of deliverables.

Huawei – Santiago, Chile

Senior Project Manager, Feb. 2014 – Mar. 2015

Championed regional software development projects for Latin America. Facilitated high-level presentations for critical stakeholders in both English and Spanish. Worked in presales.

Key Achievement:

Strategically organized the first phase of the Entel BSS Transformation project bid. Improved product offerings that improved deliverable timing.

Ericsson – Santiago, Chile

Customer Project Manager, Jan. 2013 – Feb. 2014

Collaboratively led the daily project operations for the integration of the Global Video Platform (GVP) 2.1 for Telefonica Chile. Depending on phase of project, managed between 5 and 10 resources and multiple contractors and subcontractors. Managed budget of 6.5 million dollars. Did budget forecasting and reporting on weekly basis. Managed issues, defects, and risks.

Key Achievement:

Successfully implemented new IPTV system that brought new features to Telefonica customers.

Cencosud – Santiago, Chile

Project Manager, Mar. 2012 – Dec. 2012

Directly oversaw complex projects in a dynamic, ever-changing environment that constantly challenged the knowledge and skills of the international team throughout Peru, Chile, and Argentina. Managed between 3 and 10 people (business analysts, programmers, and testers). Resources were both on and off-shore. Managed issues, defects, and risks.

Key Achievement:

Simultaneously managed the projects in English and Spanish. Navigated one of the largest projects within the digital business department. Added new functionality that boosted overall satisfaction.

Successfully gathered requirements from online supermarket business in 3 countries.

Implemented various enhancement to existing Wong Supermarket ecommerce site in Peru.

Experian – Santiago, Chile

System Administrator, Jan. 2011 – Mar. 2012

Championed numerous software and hardware projects that aimed to upgrade and improve web applications. Guided all aspects of 24/7 environment support for CEM applications and related servers.

Key Achievement:

Researched, developed, and tested several ETL jobs in PERL. Slashed budgetary spending by $50k annually.

Provided excellent 24x7 support to various data services Experian offered to external customers.

Hawaiian Telcom – Honolulu, Hawaii

Lead Engineer, Jan. 2010 – Dec. 2010

Facilitated project planning for business critical operational systems, web applications, and databases for Hawaii’s largest provider of voice and data communications services. Managed various external vendors who supported our systems.

Key Achievement:

Acted as a key resource for securing NGTV to the company’s portfolio. Designed and implemented reporting systems that supported IPTV deployments.

Oracle Chile – Santiago, Chile

Project Manager, Oct. 2008 – Dec. 2009

Guided globally disbursed virtual teams that supported the development and deployment of flagship Oracle applications and databases that included PeopleSoft, Oracle E-Business Suite, and JD Edwards. Managed between 3 and 8 resources (all off-shore). Managed budgets between 500 thousand and 1 million dollars depending on the project and customer. Did budget forecasting on monthly basis. Managed issues, defects, and risks.

Key Achievement:

Migrated 2 customers from on-prem data centers to Oracle’s data centers.

Strategically assigned resources across multiple projects, which ensured on-time delivery and the utilization of shared resources to reduce operational costs.

Hawaiian Telcom – Honolulu, Hawaii

IPTV Engineer, Mar. 2006 – Sept. 2008

Designed and development web and Remedy applications that strategically supported the enhancement and optimization of TV and IPTV systems for the Network Operation Center.

Key Achievement:

Managed and tested headend equipment to ensure quality reception of TV signals via satellite and fiber links.

Worked in NOC center creating reports and automation to assist the NOC team with their monitoring duties.

Pacific Resources for Education & Learning – Honolulu, Hawaii

Database Engineer/Project Engineer/Application Developer, Feb. 2003 – Mar. 2006

Served in several different roles, actively managing web, application, and database development for PREL and external clients. Gathered requirements for new initiatives from governmental representatives.

Key Achievement:

Implemented key teacher information system in American Samoa.

Implemented national drug prevention data capture and reporting system in Palau.

Migrated company website and functionality into new CMS system.

Hawaii Information Consortium – Honolulu, Hawaii

Application Developer, Jan. 2000 – Feb. 2003

Collaboratively designed and implemented e-commerce and other web applications that supported state government offices. Trained governmental end-users and managed organizational change requests. Performed functions of business analyst, programmer, database engineer, tester, trainer, and project manager.

Key Achievement:

Implemented various high visibility services for State of Hawaii online including freshwater fishing permitting, camping reservations, and online business renewals, and others.

Technical Proficiencies

Platforms:

Windows, Linux, Unix, AWS Big Data, Azure, Google Cloud

Tools:

Languages:

Database:

Tableau, Power BI, Microsoft Project, Google Applications, Microsoft Office Suite, Slack, JIRA, Confluence

Python, PERL, PHP, ASP.NET, Cold Fusion, Java, JSP, VB.NET, VBA

NoSQL DBs, Oracle, MySQL, SQL Server

Web:

Apache, IIS

Education and Credentials

Master of Business Administration in Technology

Hawaii Pacific University – Honolulu, Hawaii

Master of Science in Information Systems

Hawaii Pacific University – Honolulu, Hawaii

Bachelor of Science in Psychology/Exercise Science & Medicine

Brigham Young University – Provo, Utah

Certifications

Project Management Professional (PMP) – active (Sep. 2006 – Sep. 2022)

Scrummaster Certified (actively certification)

Cisco Certified Network Associate (CCNA) – expired

Microsoft Certified Professional (MCP) – expired

MySQL Developer – expired

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