Data entry part time
Resume:
Mia Hamilton
Cincinnati, OH *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Fraud Specialist
Vantiv - Mason, OH
February 2012 to January 2020
CSR inbound and outbound calling to debit cardholders verify if purchases made were valid or fraud. Heavy typing and note taking. Worked with four different banks on a daily basis. Title Specialist - Temp Employee
Pridestaff Staffing Service - Cincinnati, OH
July 2011 to February 2012
Proofread home deeds to assure property and chain of title accurate for 2nd mortgage applicants. Entered judgements. Talked to abstractors daily to confirm deed information. Sales Assistant/Loan Processor- Temp. Employee
Charter One Bank - Cincinnati, OH
September 2010 to July 2011
Assisted 11 loan officers in sales. Promoted to a Loan Processor, processing retail home loans and refinances. Managed pipeline for 3 loan officers in the Chicago area. Strong customer service, deadline and time management.
Loan Document Specialist - Temp
Accountemps- WellsFargo Home Mortgage - Boston, MA May 2010 to September 2010
Process mortgage loan applications from submission to underwriting. Review conditions on FHA purchases and refinances, and conventional loans. Correspond daily with loan officers, title companies and law firms. Close communication with the borrowers explaining and collecting needed conditions for their loans. Complete welcome calls within 24 hours. Manage pipeline between 27 to 37 loans, heavy emails and phone calls. Daily organized workflow. Daily pipeline calls with manager of Wells Fargos branch in Boston.
Quality Assurance / Payroll / Escalations / Sales Assistant- Temp Emplouyee Accountemps- WellsFargo Home Mortgage - Cincinnati, OH February 2009 to April 2010
Cincinnati, OH
February 2009 to April 2010
Sales assistant to 15 loan officers. Processed payroll weekly for all contract employees. Distribute online loan application leads, escalation of customer complaints and concerns via email. Quality checked loan applications for all sales and operations staff. Loan Processor
Axcess Financial - Blue Ash, OH
August 2007 to January 2009
Processed 50-100 online loan applications daily for short term loans. Verified applicant's employment, bank statements, pay stubs, social security and disability letters to determine if applicant qualifies. Customer service, risk assessment and fraud prevention. Typing (45wpm), faxing and emailing. Daily use of Outlook.
Loan Service Rep. - Refinance and Payoff Department Customer service expert fielding inbound calls and assisting clients with loan payoffs to determine client's eligibility to set up a refinance. Emailing and faxing customer documents for pay plans. Managed my own file of 200 + clients with a weekly deadline to call to remind of due date. Made 775-1000 outbound calls a week. Was team lead for contacting the most clients in a 4 month period. Customer Service Representative
Answering inbound calls and assisting MasterCard holders on their accounts. Assisting customers with questions regarding billing, transaction history, and taking care of any customer's issues. Data entry enrollment forms. Faxing and daily e-mailing for various cardholders request. Sales call campaign to activate new products for customers.
Centennial Bank
Skyline Chili - Cincinnati, OH
May 2000 to August 2007
Waited on guests, cleaned tables, filled ice bins. Called coneys to order. Closed the restaurant and cleaned, vacuumed and restocked silverware and cups. Cashier/Server
Skyline Chili - Cincinnati, OH
May 1996 to April 2000
Started working as a cashier, greeting guests and paying guests out. Assisted with take out orders and kept front area clean. Counted cash drawer nightly and deposited funds. Promoted to drive-thru and took drive thru orders. Counted drawer daily and made money drops. Promoted to server. Education
Certificate
Hondros College - Cincinnati, OH
2004
Diploma
Mercy High School - Cincinnati, OH
Skills
• Call Center
• Fraud Prevention
• Customer Service
• Serving Experience
• Sales
• Organizational Skills
• Payroll
• insurance sales
• law
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