Yuriy Matashev

*** ********* ** *********** ***. MONTREAL QC H2L1Y8 adcnbr@r.postjobfree.com,

438-***-**** (to leave a message)

Teaching Spanish in Canada and overseas. Experience in delivering programs on behalf of various

Federal Government Agencies. Proven experience in team work and ability to work with adults of

diverse cultural backgrounds. Ability to work within time constraints, meet and exceed deadlines,

produce a high quality of work and contribute as a key skilled team member. Aware of ethical and

cultural issues and enjoy working in a multicultural environment. Full proficiency in Spanish and

English. Enjoy interacting with people and have a genuine desire to assist others. Computer literate,

possess solid problem resolution skills, comfortable in working efficiently with minimal supervision.

EDUCATION & TRAINING

Carleton University Ottawa.

Master of Arts, International affairs 2006.

University of Tashkent, Uzbekistan 1986.

Bachelor of Arts, Foreign Languages, Major: teacher/translator of Spanish and English languages.

Professional Assignments:

July 2015 to July 2019. Citizen Services Officer.

Conducting fact-finding with clients, assessing and deciding on which service offerings and/or

information to provide, including other federal, provincial, municipal governments at first point of

contact. Examination, verification and authentication of client identity and/or supporting

documentation; receiving and processing fees for service and other payments; and processing and

generating certificates, permits and similar documents within established guidelines. Service Canada,

Calgary AB.

2014 - to January 2015. Assistant Program Officer.

Delivering rehabilitation programs for the offenders in Corrections Service Canada. Scheduling

programs, administrative and clerical support for Program Officers. Serving as a liaison between the

offenders and Program Officers and various government agencies in Ontario. Maintaining and

completing Program Key Performance Indicators. Corrections Service Canada, Toronto, ON.

2004 - 2013. Client oriented Customer Care Support.

Received inbound phone calls in Spanish, providing appropriate solution or workaround based on

analysis of customer reported issue. Provided appropriate solution or workaround based on analysis of

customer reported issue. Evaluating market of various Hispanic communities in the USA, preparing

drafts and proposals for implementing successful strategies in wireless industry. Client maintenance of

files and monitoring of expenditure of the call centre, worked closely with all departmental managers to

promote overall company effectiveness. "Startek Services", Kingston, Ontario.

2002- Fall/Winter semester. Research Assistant.

Duties included compilation of database on foreign policy for the book published by the Prof. L. Black.

Carleton University, Ottawa, Ontario.

2003 Winter semester Researcher, Carleton University.

Collection of database on pension reforms in Eastern Europe for the book published by the Prof. A.

Chandler. Teaching Assistant, participation in the study about authoritarian rule in the post-Soviet

period. Ottawa, Carleton University.

2001-Spring semester.

Spanish language instructor. Taught and evaluated language skills of students of beginner's level.

Queens University, Kingston, Ontario.

October 1999 - December - 1999.

Spanish language instructor. Taught and evaluated language skills of students of Level II course.

Limestone School of Community Education, Kingston, Ontario.

1997-1999 MGT Group Spanish interpreter for Central Asia.

Worked as a translator: collected information on demand for equipment for other local government

agencies and translated into English.

1992-1997 Markoil CO Spanish interpreter for Central Asia.

Researching legal and technical phraseology to ensure the correctness of the translation. Revising

junior translators' translations. Conducting face-to-face interpreting during official negotiations.

Telephone interpreting with the representatives of Law firms and local councils. Supporting the

translation team with other projects when necessary. Retrieving articles from government sources,

newspapers, magazines and the internet and translating them into English.

1992-1995 Spanish language instructor.

Taught and evaluated language skills of students at the beginner's level. Tashkent Pedagogical

University of Foreign Languages, Tashkent, Uzbekistan.

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