Cary D McLaughlin

**** **** ****** ****** **** – Sahuarita Arizona 85629 LinkedIn https://www.linkedin.com/in/mclaughlincary

520-***-**** (cell mobile preferred contact or email), 520-***-**** (home), – adcna4@r.postjobfree.com

EDUCATION

Northern Arizona University - Bachelor of Science in Education

Eastern Arizona (Junior) College - Associate of Arts in Art Design

SKILLS

Computer Skills: MS Windows (7, 8 and 10), Microsoft PowerPoint, Word, Excel, Access, Visio, Project, Publisher, SharePoint, Skype for Business, Outlook (MS Office 365), Camtasia and Camtasia Relay, Lotus Notes, Lotus Connections (Social Media), Lotus Sametime Meeting and Instant Messaging, Xerox DocuShare, SMART Board, Documentum eRoom, Success Factors LMS (Learning Management System), Gmail, Google Desktop, Mozilla Foxfire, Windows Media Player, Roxio Media Creator, Adobe Acrobat, TechSmith Snag-It, YouTube, Internet Explorer, Company Intranet Portal, Facebook, LinkedIn, Twitter, iPhone, and PGP (Pretty Good Privacy) Email - File Encryption software.

Graphic Design: Articulate Storyline, Tech Smith Snag-it and Camtasia, Adobe Photoshop and Adobe Illustrator experience. Windows graphics tools in MS Paint, Visio, Photo editor, Roxio and Nero, Audacity graphic and video – audio software packages. Working with Adobe Creative Cloud using Indesign, and Adobe Pro. Utilizing Box for cloud storage, Wrike for project management, and Slack.

Instruction: Instructional Design training modules utilizing ADDIE Model (analyze, design, develop, implement and evaluate), Bloom’s Taxonomy (knowledge, comprehension, application, analysis, synthesis and evaluation), Kirkpatrick's Four-Level Training Evaluation Model (reaction, learning, behaviors and results). Used templates for needs assessment, learning plans, learning objectives, course outlines, speaking outlines, training material design, and course evaluation. User guides, brochures, quick reference guides, cheat sheets, WBT scripts, recording, development and deployment via LMS and SCORM. ILT, tours and blended learning of business acumen.

Change Management: OCM Methodology (case for change, sponsorship & alignment, vision & strategy, assess current environment, take action, and sustain the change). Tools from toolkit, to facilitate and consult, with change management team to create; case for change, project charter, stakeholder analysis, influence map, elevator speech, communication plan, action and sustainment plans.

Technical Writing: The ability to communicate at all levels from technical to corporate as a technical writer of user guides, quick reference materials and WBT scripts. Experience in quality and manufacturing for configuration, quality history records, work instructions, calibration, shelf life, surveillance, process inspection, and nonconforming material control

Communication: Communication Lead for IT and used Meeting and Survey Smart (event planner and publisher). Posted IT Outages to the Daily (RMS announcement on oneRTN (company web portal). Utilized an Oracle based web publishing application for IT announcements. Single POC (point-of-contact) for all IT related communications with RMS Communications.

Management: Highly organized; able to strategize and prioritize effectively, to accomplish multiple objectives, and work well under pressure. Ability to represent organization with professionalism, and confidence, plus conduct presentations, for all levels of company personnel and seek out further opportunities to expand my role and experience level

Customer Service: Utilized communication skills, leadership skills, assessment skills and interpersonal skills. Provided employee assistance for IT related issues, concerns and information. Proficient in aiding personnel via phone, one-on-one and virtually.

Mentoring - Coaching: Outstanding mentoring skills, organization skills and ability to coordinate, facilitate and implement projects or events. Enthusiastic team player with training skills, instructional design skills, communication skills, quality requirements, change management skills, both one-on-one and team environment.

EHS (Environmental Health & Safety) Skills: VPP (Volunteer Protection Program) Communications Team, Ergo (Ergonomics) Ambassador trained, AED (Automated External Defibrillators) & CPR (Cardio Pulmonary Resuscitation) certified team member, First Aid Kit custodian, Building Evacuation Zone Specialist (clean sweep)

PROFESSIONAL EXPERIENCE

DiSys – Intuit – Content Developer (Instructional Design) – 06-17-2019 – 11-29-2019 – contract ended

DataMatics – Honeywell Aerospace – Sr. Technical Training Specialist – 02-04-19 – 06-14-2019 Ended contract to work at Intuit

Aerotek – Faxitron Bioptics– Technical Writer – 09-23-18 – 12-21-18

22nd Century Technologies– Raytheon Professional Services – Consulting Training & Development - 08-29-16 – 8-25-17

Volt Workforce Solution- Apache Nitrogen Products, Inc. – Technical Writer (Operator Assistant) - 09-02-14 – 10-30-15

Raytheon Missile Systems - Information Technology Training – Change Mgt – Sr. Applications Trainer - 06-07-99 – 03-04-14

Hughes Missile Systems - Product Assurance Training –– Instructional Designer - 01-06-91 – 06-04-99

Hughes Aircraft Company – Planning Control Center – Planning Control Specialist – 01-21-85 – 01-07-91

Content Developer – DiSys – contracted to Intuit (contract ended)

LMS (Learning Management System) SAP SuccessFactors Learning Administrator to manage and add items to system

Use of Intuit templates for QuickBooks and Intuit software to create new training documentation or to update

Use of Adobe Indesign to create new training documentation or to update

Use of Tech Smith Camtasia for videos used to create new training documentation or to update

Use of Audacity for audio voiced scripts to create new training documentation or to update

Use of Tech Smith Snag-it for screen shots and drop down menus to create new training documentation or to update

Use of Adobe Photoshop to create or edit graphics to create new training documentation or to update

Use of Wrike for project management to create new training documentation or to update

Use of Slack for internal text messaging

Use of BlueJeans for video teleconferencing between team members at a distance.

Use of Microsoft Office 365, Word, Powerpoint, Excel and Outlook plus others to create new training documentation

Created Quick Reference Guides (QRG), Computer Based Trainings (CBT) and presentations.

Sr. Technical Training Specialist – DataMatics – contracted to Honeywell Aerospace (ended to go to Intuit contract)

•Overdue training report: This report is run monthly, to ensure employees are completing mandatory required training.

•Updating course completion dates: To Honeywell Learning Hub, the Training Attendance Record.

•Building an instructor-led course: The Item and/or the curricula (if course will be recurring training).

•Loading items/curricula to employees: Depending on how many employees need training loaded to them.

•Registering Instructors in SuccessFactors: The Subject Matter Experts or Instructors for each course needed

•Review of Site Training Matrix: Reviewed annually and changes are approved/disapproved through Honeywell management.

•Creating a Scheduled Offering: A scheduled offering is created in the Honeywell Learning Hub The training roster must be compared against the Offering of employees that did/did not attend.

•Running a course completion report. Sending notifications for New Employee Orientation (NEO):

•Creating web-based training: Creating web-based training is a process that consists of building the web-based item/curricula in the Learning Hub, developing the PowerPoint and voiceover using Articulate software

•Monthly Safety Training: There is required monthly Safety Training that needs to be loaded to the site each month. For Non-Honeywell employees, such as DCMA, Boeing, Lockheed Martin, and ChemicoMays.

•Repair & Overhaul regulatory training: a spreadsheet containing all R&O employees, is maintained and updated.

•Manage document control and room for the site. Manage Process Central

•Track down data packs, Gather certificates of conformity. Tracking down data packs to box for Iron Mountain from Generators and Source Inspection.

•Going online and researching to find material certs, door-to-floor certs, nameplate certs, shipping records, CPRT records. Managing nameplates and process.

Technical Writer – Eng, Produc, & Quality - AeroTek Recruiting Agency contracted to Faxitron Bioptics (contract ended)

Writing and editing Standard Operating Procedures, Writing and editing User Manuals

Writing and editing Work Instructions, Writing and editing Test Cases and Procedures

Authoring, Grammar, Typos, Formatting, Updates and Uniformity

Consulting Training & Development Specialist – 22nd Century Tech contracted to Raytheon Professional Services (contract ended)

Discuss and obtain event requirements with internal and external customers and provide feedback and suggestions related to best practices

Provide end-to-end logistical support for training events for local and remote locations

Arrange and schedule training rooms, instructors, catering, print reproduction, preparation and/or ordering of other materials, and required equipment

Communicate with students, instructors, suppliers, and event sponsors via email, phone, virtual meetings, and face-to-face meetings

Extensive use of Learning Management System (LMS) to schedule courses/classes, manage and update various types of enrollment processes and completions, and generate reports

Daily use of a Workflow Management System to track and manage class/program information, requirements and completion of tasks associated with event support

Coordinate, update, and retrieve content from SharePoint sites and other online repositories

Promptly mitigate known and unexpected issues that could impact a timely and successful execution of a training event/program

Provide facilitation support during live and remotely delivered classes (i.e. assist with class exercises/interactions, run virtual (Skype) meetings for remote attendees.

Provide one-on-one or small group training and systems troubleshooting as required for more complex programs involving extensive pre-work or equipment setup

Create training documentation updates (i.e. embedding survey questions into Training PowerPoint slides, creating step by step instructions for virtual class participants)

Create event registration websites using Cvent

Timely and accurate collection and completion of all billing information for classes and programs

Provide support for the daily facilities and operations needs of the Learning Center as needed and time allows.

Identify opportunities for account growth

Overtime and work on weekends/evenings may be required for class set up/tear down and other event support

May require travel up to 10% to Raytheon locations outside of the Tucson area

Other Job duties may be assigned

Four years experience in a customer facing environment, contributing to the success of a program(s) and overall client retention

Able to follow defined processes, work independently or as a team with minimal oversight

Experience working in a continuous improvement environment- ability to identify potential issues, present them to management offering potential solutions to assist in mitigating risks and improve service delivery

Must be proficient with all MS Office Suite applications and other standard office applications (minimally, intermediate using Excel, Outlook, Word and PowerPoint and Adobe Pro)

Must possess excellent customer service and interpersonal skills

Must possess excellent written and verbal business communication skills

Experience running reports to provide status updates to customers (set correct parameters, analyze the data for accuracy/issues, summarize data and format the report output for easy review)

Ability to prioritize and self-manage work assignments in order to meet project deadlines, and cost expectations

Ability to lift up to 35 pounds is an essential function of this job

Previous experience planning events (ideally training events) for internal and/or external customers

Experience with business Learning Management Systems

Ability to identify areas for continuous improvement in the work environment and processes

Familiar with Cvent or similar event management tool

Experience training customers to use applications or tools, and/or other facilitation experience

Technical Writer (Operator Assistant) – Volt Workforce Solution contracted to Apache Nitrogen Products, Inc (contract ended)

Technical writer for Operating Procedures, Tests, Training Chapters, Safety Management System Procedures

Created Checklists, and edited Emergency Response System Policy and Practice.

Worked with Management, Engineering, Quality, Safety Health Environmental (SHE), Maintenance, Operations

Sr. PC Applications Trainer - Information Technology Training – Raytheon Missile Systems (employee lay-off)

•Responsibilities included analysis of course designs and development of instructor-led (ILT) and computer/web-based training (CBT) courses for Finance and Administration (F&A). Curriculum included SAP business area overviews, and functional hands-on training.

•Developed relationships with SMEs to move course approval through aggressive or overdue timelines.

•Staged data for F&A and Procure-to-Pay work areas in preparation for Train-the-Trainer (TTT) and end-user training.

•Facilitated TTT sessions with selected business area trainers for each developed ILT course.

•Communications lead for Information Technology to post IT articles to website, news publications, scheduled events

•Facilitate online brainstorming sessions, distance learning, local and distributed via virtual meeting, audio telecasting

•Developed and facilitated Virtual and Face-to-face training sessions to reduce travel expenses and expand audience

•Traveling Instructor to off-sites, and other company divisions, in various states (west, central and east)

•Proponent, trainer of collaborative tools, to create Virtual Workspaces, held speaker’s bureau sessions, to educate

•Author, Create and deliver WBT (web based training) videos, with Camtasia Studio, and Camtasia Relay

•Train employees in Peer-to-peer video, with Camtasia Studio, and Camtasia Relay

Change Manager – Information Technology Training (performed during Sr. PC Applications Training position)

•Classroom / Meeting Training and Facilitation for; Elements of Change, Leading Change and other courses

•Conduct Stakeholder interviews, and analysis, for change initiative

•Develop Training Plan, as a consultant to the change management team

•Develop Communication Plan, as a consultant to the change management team

•Follow Organizational Change Methodology Model, and educate the Change Leadership, on the tools in toolkit

•Work in tandem, with Project Managers, and change management teams, along with IT for deployment personnel

Instructional Designer - Product Assurance Training (PAT) – Hughes Missile Systems (promoted to IT Training)

•Classroom / meeting Instructor Led Training (ILT) – Web Based Training (WBT) and Facilitation

•Develop and deliver targeted training, and training materials, for Quality projects

•Provide training support for Quality initiatives, and Quality requirement projects

•Author, create, deliver training support documentation (user guides, brochures, quick reference guides, cheat sheets)

Planning Control – Hughes Aircraft Company (promoted to Product Assurance Training)

•Librarian of hardcopy work instructions, for hourly assembly, test and inspection of products

•Power file operation and file organization

•Interface with Manufacturing, Quality and Program Engineering, for redline changes and revisions

•Configuration management of released work instructions, to match product build, and effectivity

Contact this candidate