Employee Relations Customer Service
Resume:
Tayler Coleman
Human resources
Indianapolis, IN
adcn3v@r.postjobfree.com
Current 3rd year student at Indiana Institute of technology pursuing an associates in business management which I will have the summer of 2020 and a bachelors of Human Resources for which I will graduate with in 9/2021. I have spent 10 years in numerous roles that has exposed me to both human resources and office management duties.
I am committed to helping companies create winning work cultures and top performing teams. I take pride in providing value, adding advisory and support services to my employees, and strive to serve as a catalyst for continued improvement.
Authorized to work in the US for any employer
Work Experience
Dispatch leader and office assistant
JNF mobile and towing - Indianapolis, IN
February 2018 to Present
Recruiting, onboarding, training, new hire paperwork, advertise company vacancies, some quick books, some sage, billing, interviews.
• Continuously classified and file records to keep the system efficient and all information organized.
• Posted job vacancies in traditional Print publications and with online message boards to attract the desired candidates pool.
• Oversaw smooth employee terminations by coordinating paperwork and conducting exit interviews.
• Implements office procedures by setting objectives guide a steady work flow.
• Maintain accurate and current employment records for all positions and team members.
• Answered phone calls throughout the day to provide information, set appointments and take messages.
Area Manager
Office Pride Commercial Cleaning Services - Indianapolis, IN July 2013 to Present
-Supported back office procedures, including hiring, employment processes, termination and job advertising.
-Managed the performance of team members, conducted performance appraisals, and manage promotion recommendations.
Quality Assurance Administrative Assistant
Bluegreen Vacations - Indianapolis, IN
July 2015 to February 2018
• Trained staff members how to spot a quality control issues from previously recorded and live calls to prevent future issues with our clients
• Reviewed physical and digital records to identify and correct inaccuracies.
• Manage new hire paperwork in assisted with new hire orientation classes. safety coordinator
ups - Indianapolis, IN
December 2009 to September 2014
Responsibilities
made sure my employees was working with safety first. package handling
package shipping
labels and boxing
Accomplishments
very fast paced, changed the speed in numbers that where failing . made people appreciate the safety of the job as it can be a very if not one of the top most dangerous jobs. Skills Used
being a self starter
self confidence
leadership
Shift Leader/Manager
Arbys restaurant - Indianapolis, IN
April 2006 to June 2009
Responsibilities
take inventory
great customer service
Accomplishments
achieving the customer service award, perfect attendance award, employee of the month 4 months in a row.
Education
Bachelor's in Human Resources Management
Indiana Institute of Technology - Indianapolis, IN September 2017 to September 2021
Associate in Business management
Indiana college of technology - Indianapolis, IN
September 2017 to June 2020
Associate in Business
Lincoln college of technology - Indianapolis, IN
2010 to 2012
Skills
• Billing (2 years)
• Scheduling (5 years)
• Supervising (6 years)
• Office Admin (5 years)
• Employee Relations (2 years)
• Human Resources (3 years)
• QuickBooks (1 year)
• Sage (1 year)
• Payroll (2 years)
• Budgeting (5 years)
• Exit interviews/ terminations (8 years)
• Interviewing (3 years)
• Time management
• Active listening
• Business writing
• Email management
• Loyal and discreet(maintain strict confidentiality)
• Recruitment and hiring (5 years)
• Microsoft Office (8 years)
• Effective Team player and Leader
• Performance Evaluations and management (5 years)
• Critical Thinking and Problem Solving (10+ years)
• Filing and Clerical (6 years)
• Excellent Customer Service (10+ years)
• Negotiation (10+ years)
• Presentation and demonstration (8 years)
• Management Experience (7 years)
• Interpersonal communication skills
• Business Coaching
• Business Management
• Interviewing
Links
http://linkedin.com/in/tayler-coleman-335994115
Certifications and Licenses
Driver's License
Assessments
English Communication Skills: Typing — Familiar
January 2020
Transcribing text using a standard keyboard.
Full results: https://share.indeedassessments.com/share_assignment/rvltcbpyuvgzbiaw Scheduling — Proficient
January 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/share_assignment/rhsci9pdyjc6wv3v Warehouse Shift Leader — Proficient
January 2020
Supervising warehouse staff and maintaining safety and security standards. Full results: https://share.indeedassessments.com/ share_to_profile/2d010ae81c85d523327b4ff9c57d14abeed53dc074545cb7 Office Manager — Expert
January 2020
Scheduling and budgeting.
Full results: https://share.indeedassessments.com/ share_to_profile/7ed1694095326cba9d57c5ad048a8310eed53dc074545cb7 Sales: Influence & Negotiation — Familiar
January 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: https://share.indeedassessments.com/ share_to_profile/6f6a2792038e68156e0a7ca20df62091eed53dc074545cb7 Conscientiousness — Expert
January 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: https://share.indeedassessments.com/ share_to_profile/0ab2beafc85345e32f1348323e5f4638eed53dc074545cb7 Customer Focus & Orientation — Proficient
January 2020
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ b9070f950db472e6f243b72a67afd472eed53dc074545cb7
Personality: Customer Service Fit — Familiar
January 2020
Measures the traits that are important for high-quality customer service. Full results: https://share.indeedassessments.com/ share_to_profile/7dab0fd65d69b71264e403a0c2e3f6adeed53dc074545cb7 Administrative Assistant — Familiar
February 2020
Using basic scheduling and organizational skills in an office setting. Full results: https://share.indeedassessments.com/ share_to_profile/2f51ef8dac800d09878ee14b8d2486a7eed53dc074545cb7 Verbal Communication — Highly Proficient
February 2020
Speaking clearly, correctly, and concisely.
Full results: https://share.indeedassessments.com/ attempts/540965407015754f9893defb081493cdeed53dc074545cb7 Receptionist — Highly Proficient
February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/ share_to_profile/4324df332fca7766cf6f7129627602faeed53dc074545cb7 Attention to Detail — Highly Proficient
February 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: https://share.indeedassessments.com/ share_to_profile/59e9b8953e3c2e507382a1c1abd3a8ffeed53dc074545cb7 Human Resources Skills: Recruiting — Familiar
February 2020
Managing the candidate sourcing and selection process. Full results: https://share.indeedassessments.com/share_to_profile/ d5309193db80d0ee609731f47af0254eeed53dc074545cb7
Human Resources Skills: Recruiting — Familiar
February 2020
Managing the candidate sourcing and selection process. Full results: https://share.indeedassessments.com/ attempts/1d98872a4df98cfa645802990132ae6ceed53dc074545cb7 Problem Solving — Highly Proficient
March 2020
Measures a candidate's ability to analyze relevant information when solving problems Full results: https://share.indeedassessments.com/attempts/ c68a7c17ff9d7eab17b17a8ddbbfb595eed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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