Page * of *

Narendra K. Panara

Network-System Engineer

Career Objective

To work in an organization with a professional work driven environment where I can utilize and apply my knowledge, skills which would enable me to grow while fulfilling organizational goals.

Experience

Indusface Pvt. Ltd., Vadodara.

Designation : System Administrator

Duration : 06-June-2019 to till today

Responsibilities :

o Office-365 Administrator:

- Handle Exchange: Create Policies and apply, apply for user/admin permission, audit report, mailbox protection and more as needed.

- Handle Teams: Manage team, Manage user, Implement team Policies, Regional wise permission, Meeting Policies, Massaging Policies, Manage App, Permission Policies, Third Party IP calling integration & manage, Usage report analysis and more as needed.

- Handle OneDrive: Manage storage, sharing, device access, compliance, data migration and more as needed.

- Handle SharePoint: Manage sites, content list, control access, sharing policies and more as needed.

- Handle Other Feature: eDiscovery. Creating user, DL and group with required license and role. Security and compliance, report, MFA and more as needed.

o Cyberoam UTM Administrator:

- User’s internet access controlling and monitoring by apply group policies.

- Manage DHCP to prevent unknown device into the network and DNS for internet access connectivity.

- Creating web filtering policies, application filtering policies

- Creating VPN like SSL VPN, PPTP, L2TP, IPSec tunnel.

- Creating Firewall rules like LAN to WAN, WAN to LAN, VPN to LAN/WAN etc..

- User’s analytics report by data usage, website visit, port access etc Personal Info

Full Name: Narendra Kishorbhai

Panara

Present Address:

City: - Vadodara,

State: - Gujarat - INDIA.

Phone: +91-800*******

Email: adcn1w@r.postjobfree.com

Date of Birth: 21-June-1990

Gender: Male

Nationality: Indian

Language Known: English,

Hindi, Gujarati (Mother Tongue)

LinkedIn Profile:

https://www.linkedin.com/in/nare

ndra-panara

Skill

CCNA (Routing and

Switching Protocol)

ITIL, Monitoring Tool

AWS, Azure Basic

Window Server (2008 &

2012)

Network Security

Backup and Recovery

Firewall, Load Balancing

MS Office and Other

Application

Office 365 Administrator

Access Point, Network

Printer, Desktop/Laptop

Support.

VMware

Page 1 of 3

o Window Server:

- IIS: Deployed Ticketing web portal and manage it.

- Install AD, DHCP, DNS, IIS services and more as per needed.

- Create User, Group Policies and apply role as per requirement.

- Monitor System Health, Timely Server Image Backup, System Setting Backup, AD database backup, Performance Load Balance, NIC teaming, Maintain System Security like open port, access permission

- Manage data storage by RAID technology.

- Manage Server Backup like System Image, Setting, AD database.

- Server accessibly security by local user permission.

- File storage management by DFS.

o Local IT infrastructure support in head office and branches branch office by remote. o Manage vCenter Server: VMware creation by virtual machine installation and manage it. o Network:

- Manage L3 & L2 switch, Access Point, LAN, WAN, Firewall, Network Printer. o Manage Extension phone with configuration and apply policies for outgoing and incoming call. Also manage IVR, forwarding rule, redirect rule and more as per needed.

ASM Enterprise Solution Pvt. Ltd., Ahmedabad.

Designation : Technical Support Engineer

Duration : 07-June-2019 to 05-Dec-2019

Responsibilities :

o Handle the HPSM tracking & ticketing tool.

o Installation and configuration of Operating System (Windows 7,8,10 and Linux – Ubuntu, Red hat) and System applications.

o Computer hardware and software troubleshooting and upgradation o Have to work as per ITIL process and gives resolution. o Network, System and Hardware related troubleshooting. o Day to Day IT Support for business team.

o Coordinate with IT core team member, patch management team and user through mail communication and phone call for any issue resolution.

Tech Mahindra Limited, Ahmedabad.

Designation : Associate TIM Engineer

Duration : 30-April-2019 to 06-June-2019 (Change company due to transition process) Responsibilities :

o Responsible for Router & switch monitoring, maintain and keep up time (99.99%) connectivity for intranet and internet.

Page 2 of 3

o Responsible for firewall monitoring and modification changes that is coordinate & approved by central team.

o Handle the HPSM tracking & ticketing tool.

o Have to work as per ITIL process and gives resolution. o Network, System and Hardware related troubleshooting. o Handle, manage and coordinate with Service Desk team. o Day to Day IT Support for business team.

Coordinate with IT core team member, patch management team and user through mail communication and phone call for any issue resolution.

Dev Information Technology Limited, Ahmedabad.

Designation : Technical Support Executive (L2)

Duration : 02-April-2018 to 24-April-2019 (13 month) Responsibilities :-

Support for overseas client (Hosting, Hostway) for IT support by remote only.

Network Monitoring Tools:-

o Monitoring Tools: Science Logic, Oracle Ticketing, Zen Desk, Alert Logic. o Monitoring and creating ticket within SLA on ticketing tools as per ITIL process. Support it by remotely, email and chat.

o Set threshold for different types of alert as per customer requirement.

Network:-

o Firewall: Block and Allow user access and permissions, Access policies, VPN tunnel, Filtering Traffic.

o Router: Configuration of routing protocol, VPN, NAT, DHCP, DNS. o Switch: LAN,VLAN, STP, VTP, Port Security.

Window Server:-

o IIS: Installation, configuration and operate with IIS policy. o Installation of DNS, DHCP, VPN, NIC teaming and other services. o RAID configuration with add and remove storage.

o SSL Certificate: Installation and configure in IIS. o Database(MySQL and MSSQL): Installation, configuration and backup & recovery via CDP and commvault tool.

Amazon Web Service (AWS):-

o IAM: Centralized control of users and group with implementation of role and policies. o S3: Create bucket, replication, lifecycle management, Security Encryption. o Cloud Front: Implementing web service content with permission and geo-restriction. o EC2: Installing and configure instances with security group via different way to access, add & modify volume, snapshots, health check, Network Monitoring o Route53: DNS management, domain registration,

routing policy with simple, weighted base, latency base, failover and geolocation base. o VPC: Management of route table, internet gateways, DHCP, NAT, ACL, VPN.

System\Desktop Support:-

o Installation and configuration of Operating System (Windows 7,8,10 and Linux – Ubuntu, Red hat) and System applications.

Page 3 of 3

o Computer hardware and software troubleshooting and upgradation. o Outlook/office 365, MS office (7,10,16) configuration in system and basic troubleshooting o LAN troubleshooting AND switch and printer installation. o Call/voice and remote support to end users.

o Network and system performance monitoring along with preventive maintenance. o Incident, problem and change management along with ticket creation and escalation. o RCA and support to end user

Bhakti Management Service Pvt. Ltd., Gandhinagar deployed at BRTS Project, Rajkot. Designation : Network cum System Engineer (L2)

Duration : 01-April-2015 to 31-March-2018 (36 month). Responsibilities:-

Configuration of switching protocol like STP, VTP, ARP, RARP,VLAN, VTP.

Configuration of routing protocol like Static, VPN, NAT, DHCP, DNS.

Installing, configure and maintenance of real time ticketing system with POS machine.

Setup Wi-Fi connectivity at all BRTS corridor point and office

Good understanding, knowledge and implementation of network management LAN, WAN, Topology and TCP/IP infrastructure as per technical considerations by OSI network layers.

Responsible for Install, configure, test and maintain operating systems, application software, remote desktop connectivity, create user account and give permission, antivirus, printer & file sharing and system management tools etc...

Troubleshooting & debugging at level-1 and level-2 for network and system support.

Maintain security, backup and recovery of data.

Wintop Vitrified Pvt. Ltd., Morbi.

Designation : Network Engineer (L1)

Duration : 01-July-2014 to 31-March-2015 (9 month) Responsibilities:-

Installation of server, broadband router, switches and desktop PC.

Technical support for LAN, anti-virus, operating system and software.

Updating and monitoring of server, software, PC drivers and operating system.

Maintain data center environment and monitoring network.

Technical support.

B.B. Kalaria & Co., Morbi.

Post : Network Engineer (L1)

Duration : 01/01/2013 to 31/03/2014 (15 month)

Responsibilities:-

Installation & maintenance of broadband router, switches, printer, server, OS and desktop PC with LAN.

Monitoring and updating of software, anti-virus, PC drivers and operating system.

IT maintenance and operation

Technical support (Level-1).

Page 2 of 3

Academic Career

Exam School/College Board/University

Year of

Passing

Percentage

B.E.

(Computer

Science and

Engineering)

Impact College of

Engineering and

Applied Sciences,

Bangalore

Visvesvaraya Technological

University

2012

53.15%

(CPI)

H.S.C.

(12th Standard )

Lions School of

Manavadar

Gujarat Secondary and

Higher Secondary Education

Board

2007 52.20%

S.S.C.

(10th Standard)

Lions School of

Manavadar

Gujarat Secondary Education

Board

2005 70.50%

Additional Certification

Course name Institute Certification Year Cisco ID Result Status CCNA

(Cisco Certified

Network Associate)

Aim Career

Solution,

Rajkot

Aug - 2017 CSCO13220268 Pass

Hobbies and Interests

Willingness to know new things and believing in hard work.

Like to make new friends.

Good Team player.

Play games and instrument.

Like to traveling and roaming with family and friends. Declaration

I hereby declare that the above-mentioned information is correct up to my knowledge & the responsibility for the correctness of the above mentioned particulars.

Place: Ahmedabad (Narendra K. Panara)

Date: [ ]

Contact this candidate