Syed H. Moin

adcn19@r.postjobfree.com https://www.linkedin.com/in/syed-h-moin-9b10b7160/

773-***-****

Summary

** ***** ** ******** ********** in IT industry, worked in different domains such as System Administration (RHEL/AIX/Solaris) - Data Center Management and User Access Management - Applications such as Splunk, Bigdata, Hadoop - AWS (Amazon Web Services) data migration and implementation on system - ITIL (Service Now) including Change Management, Incident Management, Problem Management, CMDB, Service Mapping, Discovery, Integration and then into Delivery and Implementation.

Passionate of Implementing and Delivering and securing the network, information, data integration, implementation and all other important items.

Certifications

-ServiceNow – System Administration (2015)

-AWS – Solution Architect Associate (2016)

-Splunk –User Administration (2017)

-Audit Management Implementation (ServiceNow) – (2020)

-Configuring Human Resource (HR) Services (ServiceNow) – (2020)

-Asset Model Management Fundamentals (ServiceNow) – (2019)

-Configuration Management Database: Design a successful CMDB Implementation (2019)

-Customer Service Management (CSM) Field Service Management (ServiceNow) – (2019)

Education

Bachelor in Science - Cybersecurity

Rasmussen College – Aurora, IL

3.20 / 4.00

2018-2019

M.B.A (MIS, Marketing)

Institute of Business Management - Karachi, PK

3.09 / 4.00

2008-2011

B.B.A (Honors) (Marketing)

Institute of Business Management - Karachi, PK

2.49 / 4.00

2004-2008

Professional Experience

Infosys Limited

Sep. 2014 to Jan 2020

Lead Consultant – Infrastructure, Domain, Clouds

Projects:

GE-Appliances – (Louisville, KY)

May 2019 – Jan 2020

-Service Now/Service Café; involved in configuration, identification, script-readability and modification (limited extend)

-Granting complex access to users, provided training and shared methodology on daily basis to users (daily).

-Integrate entire GE-Appliances departments to file-case

-Simplified the Service Now platform at GE-Appliances with not complex and non-resolved issues

-Developed all-departmental integration of Service Now made as a central nerve of communication, ITIL methodology adoption.

-Installed, configured end-to-end of CSM-FSM module onto the GE-Appliance location.

-Service mapping setup configured at GE ServiceNow in align with Configuration Items (CIs); top-down mapping was adapted to immediately view the impact of a problem objective on rest of business service operations.

-Individual CIs created mapped with ServiceNow of every different teams’ services and identifying the CI connection and mapping the CIs.

-Allocated subscription by activation of plug-ins for Service mapping such as Even Management, and Service Mapping Core; required integration as two requires different methods of setup

-Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support

-Configured network security protocols as system was based on legacy; i.e. outdated customized-built applications working on legacy system

-Service Now license vended; GE-Appliances Customer Call Support team enhanced skills and trained according to the Industrial practices, issues identifications and resolutions – all performed in timely manner with client satisfaction.

-Designed and Implemented automation through CMDB in ServiceNow; response and answers to popular questions

-Designed and Implemented ServiceNow User-Persona

McDonalds Corporation – (Chicago, IL)

Jan 2019 – Apr 2019

-API integration of vendor applications with data.

-Included Data Migration engagement, contracts/SoW, CR (with details and case-study analysis, budgeting, approvals, price negotiations towards Infosys services

-ServiceNow Performance Analytics usability and visibility knowledge.

-Engaged in creating Integration with data flow between McD and its vendors through API protocol

-Released from Project due to management budgetary constraints from Infosys.

Charles Schwab – (Remote)

Aug 2017 – Dec 2018

- Managed/Lead team with AWS migration of outdated platform to migrated platform based on. . . IaaS/SaaS module with storage, accessibility, and scalability, security.

- Implemented AWS licenses to Charles Schwab for mapping data profile of their Customers

(internal/external).

-Automation response and Self-Service AWS portals configured to permit CRS expert resolve

complex issues

- Installed and Configured Amazon Cloud Storage (AWS), monitoring, troubleshooting.

- Engaged in allocating, training resources, and provided deliverables as per client needs on time.

VISA International – (Foster City, CA)

Jan 2017 – Jun 2017

-Delivered AWS with Splunk Architectural overview, load-balanced, Installed, Configured, tested Cloudera (vsa_cloudera, gis_cloudera);

-Alias created for Big Data tools vsasource, vsainit, and mapreduce to test performance of alias on bash-script

-Splunk BPO, performing the Installation, Configuration, and monitoring Indexes, Clusters, Authentication and maintaining domains OCC/OCE via Linux boxes as well as Splunk GUI.

-Included start-restart-stop Splunk hosts. Created and configured Stand-alone as well as cluster-based Virtual Indexes

-Installed Big Data (configuring vssource, vcinit and mapreduce), Hadoop and HUNK plus configured on stand-alone/cluster hosts over Splunk platform.

-Installed, Configured, tested Cloudera (vsa_cloudera, gis_cloudera);

-Alias created for Big Data tools vsasource, vsainit, and mapreduce to test performance of alias on bash-script.

-Infrastructure configuratio Managed/Lead team with migration of outdated platform to migrated platform based on IaaS/SaaS module with storage, accessibility, and scalability, security.

-Implemented ServiceNow licenses to Charles Schwab for mapping data profile of their Customers (internal/external).

-Automation response and Self-Service ServiceNow portals configured to permit CRS expert resolve complex issues

-Installed and Configured Amazon Cloud Storage (AWS), monitoring, troubleshooting.

-Engaged in allocating, training resources, and provided deliverables as per client needs on time.

-n and maintenance (Search Head, Indexer Cluster, License Master, Universal Forwarder, Heavy forwarder, Load Balancer for Search Head/Heavy forwarder)

-Troubleshooting the issues related to Splunk.

-SSL Installation and Configuration on Splunk user CLI (Linux)

-OSSEC cyber-security installation using FIM (Forefront Identity Management)

Coca-Cola Technology Plaza – Atlanta, GA

Nov 2015 – Dec 2016

-Resolved data flow from Splunk (CC Free-Style Dispenser data analysis) to Amazon Web Service (AWS) data feed

-Consulting client/team members in Splunk in Linux box involving ELK stack to process large amount of data

-Responsible for overall management of engagement and offshore resources.

-Provide Splunk functional expertise/knowledge and administration of Splunk environment.

-Infrastructure configuration and maintenance (Search Head, Indexer Cluster, License Master, Universal Forwarder, Heavy forwarder, Load Balancer for Search Head/Heavy forwarder)

-Troubleshooting the issues related to Splunk.

-Design and developed the dashboards to do the data analysis.

-Define testing and deployment strategy

-Compiling data with AWS (Amazon), Fujitsu data analyzer, Big Data in terms of monitor, analyze, and deployment of large-scale data into useful data (DevOps).

-Splunk object/dashboard development and testing

-Plan and manage application support

-Platform Health monitoring and capacity management

RBS -Citizens Bank – Cranston, RI

Sep 2014 – Oct 2015

-Experience in administration of enterprise applications with emphasis on IBM WebSphere Application Server 3.5/4.0/5.0

-User Administrative tasks like Centrify access, AD account handling (adding/deleting/ modifying) access configurations to users/groups

-Status calls with all Strategy Business Groups to find the major activities and suggesting solutions for those major activities

-Using the HMC console platform to efficiency and accuracy of data utilization

-Leading the offshore team members (7) and assigning complicated critical issues users are facing and periodically monitored mainly striving to deliver within the SLA

Assigning user requests to team members and closely follows them to closure based on SLA

-Installed and implemented IBM Tivoli Storage Management version 7.1.1

-Responsible for conducting, leading, and supporting Accidental Report case scenarios and provide accurate solutions (with coordination with Offshore team)

-Responsible for handling all object delivery/escalation and conflicts

-Responsible for grooming and development of resources to help future project collaborations

-Preparing weekly/Monthly TSA/SLA report analyzing the Support team performance to share with client and present (Citizens Bank) Management

-Preparing metrics on team performance on weekly basis

-Twice engaged in the patching of servers (Prod, DR, QA, SIT, Dev servers)

-Involved in audits of servers

-Regularly engaged in performing through creation and deployment through HP-Change Request (CR), and MR (Maintenance Request) application fulfilling its pre-and-post formalities involving multiple teams and Managers approval till DCAP (CR)

-Cases such as memory increase, servers’ specification modifications (up-grades, user-testing acceptability etc.),

-Power supply replacement in Data Centers in coordination with Offshore and IBM CE Rep., including preparing CR till to its final stage (DCAP – level); assigning resource from Offshore, providing DC access for IBM CE Rep to Data Center, and deploying the change requested successfully

-Involved in DR (Disaster Recovery) activity – mainly to perform the usability and accessibility of servers using VMWare / vSphere Web Client server Application.

Samsung LCC – Schaumberg, IL

June 2011- Aug 2014

-Experience in administration of enterprise applications with emphasis on IBM WebSphere Application Server 3.5/4.0/5.0, IBM HTTP Web Server Workload Management (WLM) in AIX, Sun Solaris, Linux and Windows NT/2000/XP environment.

-Worked as AIX administrations and providing maintenance support to multiple IBM machines p5-520, p5-550, p5-570, p5-595, p7 750s and 770s running AIX 5.3/6.1/7.1.

-Disk Replacement Strategy on AIX.

-Defined and setup network printers, and install client/server applications. Define/setup network protocols, Network File Services (NFS), and Network Information Services (NIS).

-Performance Management & Tuning of AIX/UNIX Kernel.

-Security, users, groups’ administration and daily backup and restore operations.

-Package, build, integrate and deploy enterprise J2EE applications on WebSphere 3.5/4.0/5.0 that involves EAR, JAR, and WAR files.

-Responsible for configuring user authentication for the Aix system using LDAP.

-Experience in setting up cluster and creating repository queue managers for load balancing.

-System & backup management using IBM ADSM Backup Server.

-Creating user profiles including groups and user accounts, assigning them passwords periodically and allotting them the required permissions. Changing the permission specifications as per requirements depending on User Administration duties.

-Installation/administration of AIX, Linux and NT/2000 Servers on a LAN.

-Installation and Administration of TIVOLI Storage Management version 7.1

-Networking service, performance, and resource monitoring.

-Applying software maintenance, program fixes and keeping the system software releases current.

-Installed and configured Sudo for users to access the root privileges.

-Installed application connectivity software to enable IBM print services. Configured and administered firewall rules, including the use of SNORT, NMAP to effectively monitor system files, port security, and network traffic activity coming through the firewall.

-Administered Linux servers for several functions including managing Apache/Tomcat server, mail server, MySQL database, and firewalls in both development and production

UIC (University of Chicago) – Chicago, IL

Jan 2009 –Feb 2011

-Worked as AIX administrations and providing maintenance support to multiple IBM machines p5-520, p5-550, p5-570, p5-595, p7 750s and 770s running AIX 5.3/6.1

-Installed, periodic maintained updates and APAR fixes.

-Configured and maintained the HACMP clusters to keep the high availability applications running on IBM pSeries.

-Administered the UNIX System for clustered AIX Servers running HACMP and dynamic LPARs with fiber attached SAN storage.

-Installed and configured VIOS servers and related LPARs through HMC.

-Responsible for NIM installation, setting up NIM servers, clients, define the resources, Alternate Disk Migration with NIM

-Built VIO servers and VIO clients on POWER6, p5 P520, P550, P570 and p595s

-Configuration management including the building of LPARs using HMC and configuring the hardware devices that support them.

-Created and configured dynamic VIO servers 1.3, 1.5 and VIO 2.1

-Created SEA, Control channel, assigned disks through VSCSI and NPIV

-Involved in installation, configuration and troubleshooting issues related to JCAPS.

-Responsible to apply patches, fixes and service packs to JCAPS.

-Provided support for other UNIX based applications and servers on an as needed basis.

-Involved in implementation of EMC Power path for load balancing and redundancy in data path.

-Co-ordinated application team to Upgrade AIX 5.1 to AIX 7.1.

-Created LVM - created VGs, LVs & disk mirroring for IBM p-series servers

configured NIM, NFS and NIS and standardization of all the systems.

-Activities include user administration; startup and shutdown scripts; crontabs, filesystem maintenance and backup scripting and automation.

-Deployed software maintenance, file sets, program fixes and keeping the system software releases current.

-Administered user, group, disk, printer and security management, File sharing Permissions.

-System & Backup management using IBM TSM Backup Server and using Tape libraries.

-Installed and configured IBM Tivoli Network Storage Manager (TSM) client & Server software backup and recovery solutions

-Coordinated server maintenance through a well-defined change control process including after hours and weekend (Sunday) work as necessary to support systems.

-Generated reports to show the trends of resource utilization user/CPU/network load.

-Performance Management & Tuning of AIX /UNIX Kernel.

-Configuration and Administration of DNS, NFS, DHCP, FTP, Samba Servers and clients. Security layers like SSL, SSH, HTTPS, SFTP.

-Installation and configuration and maintenance of Netscape and Apache web server.

-Wrote shell scripts for automated installations, to extract logs.

-Migrated and decommissioned system Creating Disk groups and volumes, plexus using VERITAS Volume Manager 5.0, Managing disks and file systems using VERITAS Volume Manager 5.0

-Installed and configuring Legato Net backup 7.3.3, VERITAS Net Backup 5.0/6.x and Tripwire

-Created UNIX file system, VERITAS File System and configuring VG’s and LV’s using LVM.

-Worked extensively on HA/ Disk Volume Management with VERITAS Volume Manager/ SVM & VCS

-Installed VERITAS clustering on oracle and WebSphere server.

-Installed and configured Solaris 10 Zones and containers on Solaris Enterprise server like M4000, M5000, T5220, T5240

State Farm – Lombard, IL

Sep 2006 – Dec 2008

-Performed administrative tasks such as System Startup/shutdown, Backup strategy, Documentation, User Management, Security and Network management.

-Provided UNIX infrastructure, operations and support for IBM P-Series 650, 670,690 and P5 servers P570/590/595 running IBM AIX 5.X., 6.1.

-Performed installation, periodic maintenance updates and apply APAR fixes.

-Configured IBM RS 6000,550,520,610 machines for production, staging and test environments.

-Installed open ERP client/server based on the client requirements.

-Performed automation, trouble shooting and monitoring of the client/server ERP solution.

-Installed and managed the system with HMC.

-Configured and installed the web-based system manager using the HMC.

-Installed VMware server 2 on the systems.

-Worked on VMware bench marking tools and troubleshooting devices.

-Worked on running the virtual machines from one server to other.

-Migrated virtual machines between the servers.

-File system management on various platforms.

-Created Copies of Logical volumes on different physical volumes in root vg or as requested by the application team.

-Created active and passive clusters in HACMP.

-Extended failover to backup resources at remote sites using optional Power HAMC.

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