K E V I N S A N S B E R R Y

Cell: 678-***-****

Email: adcmx0@r.postjobfree.com

IT Professional with 5+ years of experience in network system development, integration and architecture including wireless and voice network infrastructures. Exceptional skills in system configurations management of switched and routed networks and related backups and restorations. Advanced technical knowledge of VoIP system design, implementation, monitoring, support and security along with hardware and software, and topologies and protocols. Proficient in the configuration and optimization of VoIP equipment. Thorough understanding and full support capabilities of complex ACD systems communication technologies as well as data and voice communication systems associated with Call Centers. Working knowledge of ITILv3 Foundation processes and lifecycles. Excellent organizational skills with proven ability to manage projects independently and as part of a team.

Technical Skills

Aruba Wireless Technology

Meraki Wireless Technology

Ubiquiti Wireless Technology

Cisco 2900 & 3500 Series Switches

MFT

Vantive

Cisco 3700 & 3800 Series Switches

Microsoft Office 2007 & 2010 Suites

Vm Horizon

Cisco 3925 & 2811 ISR routers

Microsoft Office 2013 & 2016 Suites

VMware ESX & ESXi

Cisco & Shrew Soft

Netcool

VMware vCenter

Cisco ASA 5500 Series

New Relic

VMware vRealize

Cisco CUCM

Office 365

VPN

Cisco Meraki

Panorama

Win SCP

Cisco Session Manager

PRTG

Windows Professional & XP

Clearpass (Aruba)

Qradar

Windows Vista

Commvault

Securelink

Windows 7, 8 & 10

CTS

Service Now Ticketing System

Windows Server 2003 & 2008 R2

CyberARK

Solarwinds Monitoring System

Windows 2012 & 2012 R2

Filezilla

SolarWinds SFTP & TFTP

WSUS

Hypervisor Hyper V

StorSimple

Zendesk

Professional Experience

Boyd Gaming, Las Vegas, NV

August 2018 - Present

Voice/Network I Engineer

Responsibilities include:

Troubleshooting Network & Voice outages and issue’s

Implement Panorama Firewall Rules add and changes

Implement ASA firewall Rules add and changes (Cisco ASDM)

Aruba ClearPass Policy Manager

vSphere Web Client

Manage VMware Client (Snapshots, Migrate, Clones, Memory, Hard Drive & Vlan)

Cisco Switch Voice And Data Vlan Changes (mRemoteNG, SecureCRT, Putty)

Determine root cause and determination

Add Polar into SolarWinds and Monitoring the Boyd Network using SolarWinds

Qradar

Securelink for Vendor Access

VMware Horizon for Remote Access

CyberArk Password Vault

Helpme.net, join.me, GlobalMeet

Active Directory (Add, Moves & Changes)

DNS (Add, Changes & Scopes)

Mitel VoIP implementation and support.

MAC of all users utilizing MiCollab, MiVB.

Creating ACD users via Yoursite Explorer.

Creating user voicemail via Nupoint Unified Messaging.

Creating and managing user account in MiVoice Call Recording Admin & Management Studio.

Create and generate reports via CCMWeb.

Administering multimedia function of YSE for ACD users.

Tracing calls utilizing Contact Center Client Inspectors.

MAC in active directory.

MAC in DNS.

Creating and editing DHCP scopes.

Building servers in the development VMware environment.

Monitor server space issues and clear out logs and expand disks on both SQL servers and non-SQL servers.

Perform file or server restorations from the various backup systems like Commvault and StorSimple.

Patch server vulnerabilities from Qualys scans.

Work with various teams and vendors on a professional level to maintain their applications within our environment.

Kevin Sansberry – page 2

Professional Experience – continued

Pull-A-Part, Atlanta, GA

July 2015 – March 2018

Jr. System Administrator

Designed and deployed a new wireless infrastructure utilizing 802.1X protocol that replaced the outdated Cisco wireless infrastructure with out new Aruba Networks infrastructure in our corporate office.

Configured and deployed Windows Server 2012R2 with host and two virtual Hyper V drives as a Domain Controller and SQL server at 17 store locations.

Implemented automated recurrent backups of switching and routing devices on a weekly basis for all of our company’s twenty-five sites.

Authored technical documentation for reference, troubleshooting, and cross training.

Reduced network routing latency between the corporate office and twenty-five store locations by working together with our ISP (Peak10) in identifying route configuration resiliency issues.

Project-managed network infrastructure changes and additions as well as successfully launched changes by authoring, maintaining, and using the organization’s project management tool, Jira.

Monitored and executed help desk ticket requests and incidents to sustain business operations with Zendesk.

Using Meraki and Ubiquiti Networks maintained switching, routing, and firewall wireless configurations.

Updated and ensured that configurations were backed-up and maintained for future and disaster recovery (DR) use in VMware.

Monitored primary MPLS and backup redundancy connection (Fiber, Comcast, AT&T Uverse and Aircards) for network outages utilizing PRTG.

Replaced analog call center and deployed new Mitel VoIP call center system that included the install of softphone software, Contact Center and Oaysis recording system.

Created, managed and terminated users accounts in Active Directory, Exchange, Office 365, etc.

Added and removed level-specific permission for end users’ access to files/folders and exchange mailboxes.

Utilization of windows deployment server to image and building servers and corporate call center and store desktops.

Six Twelve Magazine, Stone Mountain, GA

October 2009 – July 2015

Promotion/Marketing & Editor, Self-Employed

Performed Internet, street and social media promotion for major and independent Hip Hop and R&B artists.

Counseled and coached artists on best practice for building music career.

Facilitated assistance to artists who required network placement of videos and music.

Represented artists in a face-to-face customer negotiation servicing radio, DJ, program directors, A&R’s, magazines, websites and blogs for rotation and interviews.

Interviewed potential artists and clients for magazine ad placements.

Completed proof and final clearance of all written ads and pictures placed in magazine issues.

Acted as special events, club and party host.

AT&T Mobility, Atlanta, GA

October 2007 – October 2009

MNOC Tower Lights Lead

Identified and resolved technical issues related to incoming internal or external businesses and end users’ contacts and proactive notification systems.

Performed FCC/FAA tower lights audit testing.

Performed MTSO switch alarm testing (Power and External alarm testing).

Interpreted and utilized Netcool to verify network outages.

Verified and corrected severity, syntax and verbiage issues of alarms.

Performed troubleshooting of alarming issues across network (Site-Probe-OSS-Netcool Collection Table-Netcool).

Utilized Netcool Client (Omnibus).

Opened, updated and closed trouble tickets in a timely manner.

Conducted for new hire training.

Responsible for initial coach and development of Tower Light team.

Occasionally responsible for running the Morning Huddle meeting.

Kevin Sansberry – page 3

Professional Experience – continued

Cypress Communications, Atlanta, GA

June 2002 – July 2006

Network Monitoring Engineer (noc)

Monitored down circuits (T1, DS1, DS3, etc.)

Performed circuit restoration and troubleshooting, contacting vendors for remote, intrusive, stress testing, etc. (MCI, XO, Bellsouth, etc.).

Bellcore (Smartjack), Ansi (CSU) testing on circuits and bert testing to include test/turn up and test/accept.

Supported helpdesk agent issues submitted via support tickets for Internet outages, DNS issues, email issues, latency, etc.

Responsible for installation, disconnection and suspensions of customers and circuits.

Dispatched technicians to circuits of known issue.

Education

Talladega College, Alabama

September 1989 – May 1992

Bachelor of Arts in History/Pre-Law

CGPA: 3.2 / 4.00

Achievements

MediaOne Road Runner Installation Course, Scholar-Athlete 1985, Pre-Law Society, Public Relations Committee, Honor Roll Recipient 1989 – 1990, First-team All-American, Academic All-American and new comer of the year 1989 – 1990, Employee of the Month July 2017 & December 2017.

Community Involvement

& Affiliations

Victory For The World Church, Member since 1995

Men’s Ministry Victory For The World Church, Member since 2000

Kappa Alpha PSI Incorporated, Member since 1990

Talladega College Alumni Association, Member since 1992

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