Assistant Customer Service - Order Management

KAREN KAYE D. DIZON

Block * Lot ** Juana Complex Phase 3A, Brgy. San Francisco Biñan, Laguna 4024

Email: adcmrr@r.postjobfree.com

Mobile No.: 092******** 091********

Landline: 02 4059297

WORK EXPERIENCE

Customer Fulfillment Officer (February 2015-Present) Philips Electronic and Lighting Inc.

Bonifacio Global City, Taguig City

DUTIES AND RESPOSIBILTIES

- Manage multiple email queues that include both internal and external customers

- Filter, process and monitor all incoming order for Philips Malaysia operations

- Enter and record all orders through SAP

- Ensuring an appropriate order flow with the compliance to organizational policies

- Monitoring and evaluation of all orders and sales processes as well as preparation of order reports

- Do active part allocation and inventory transfers in support of ensuring on-time fulfillments.

- Relay stock availability information to customers

- Cooperation with the finance department to resolve invoice and pricing issues

- Set up and document the order process for new customers

- Schedule and facilitate cadence meetings across suppliers and stakeholders to enhance communication and drive action items

- Provide periodic status reports, issues/challenges with respect to timely order fulfillment

- Monthly reporting of order receipts, deliveries, sales and stock levels

- Process claims, returns and refunds

Customer Support Manager, (July 2014 – November 2014) Hewlett Packard

Quezon Avenue, Quezon City

DUTIES AND RESPONSIBILITES:

• Enter incoming orders from EDI and e-mails.

• Business to business sales experience

• Sort incoming orders in order of importance

• Double-check all special instructions and ensure that all orders are complete

• Enter and record all orders through SAP.

• Provide timely and accurate data entry for post ship billings

• Expedite with Supply Chain for ETA improvement

• Assist in Credit and Fraud Management.

• Provide inputs to country business review management.

• Revenue maximization at order level.

• Work with logistics

• Interface with Customer Service Representatives & Country Marketing Managers, to work with customers on questions and order entry issues, as well as to resolve them during the Order Entry Process.

• Prepare ad-hoc reports on market classifications, buy-outs and as may be assigned from time-to-time.

• Acting as one contact to the partner, communicating all relevant information and ensuring customer satisfaction.

• Sending revenue of the month.

General Services Assistant (June 2014 – July 2014) International Specialty Concepts Inc- ZARA

Sen Gil Puyat Ave, Makati City

Assistant of Operations Analyst, (November 2013 to March 2014) Pepsi Cola Corporation

Muntinlupa City, Alabang

Technical Support and Escalation Specialist, (November 2009 to November 2011) Harte Hanks - Telus International

5th floor Market Market, Taguig City

EDUCATION

Bachelor of Science in Business Administration Major in Business and Operations Management

De La Salle University, Dasmarinas

Dasmarinas City 4115 Cavite

CERTIFICATIONS

Communication in Workplace (COMWORK) Program

Language Learning Center

De La Salle University, Dasmarinas

Test of English International Communication (TOEIC) Language Learning Center

De La Salle University, Dasmarinas

Food and Beverage, NC II, Tesda Training

Laguna Northwestern College, Tesda Accredited

San Pedro, Laguna

SEMINARS and TRAININGS

Lean Training, 2015

Philips Electronic and Lighting Inc.

Bonofacio Global City, Taguig City

Advanced MS Excel Training, 2015

Informatics – Muntinlupa City, Alabang

Skill Enhancement Seminar Moving Towards Success, 2014 De La Salle University, Dasmarinas

Career Success amidst Constant Change, What it takes and What it Means, 2014 De La Salle University, Dasmarinas

TRANSCEND: Integrating Six Sigma for Highly Competitive Operation, 2013 De La Salle University, Dasmarinas

Building Organizational Excellence through Management System Standards (ISO 9001 QMS, 22000 FSMS, 1401 EMS), 2013

De La Salle University, Dasmarinas

PERSONAL INFORMATION

Date of Birth : August 10, 1990

Place of Birth : Hinigaran, Negros Occidental

Citizenship : Filipino

Sex : Female

Marital Status : Single

REFERENCE

Nelson Jay Dario (Hewlett-Packard)

Email: adcmrr@r.postjobfree.com

Mobile No: 091********

Rhonnalyn Payumo (Philips Electronic and Lighting Inc) Email: adcmrr@r.postjobfree.com

Mobile no. 091********

Contact this candidate