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Director

Location:
Turtle Lake, WI
Salary:
45,000
Posted:
April 03, 2020

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Resume:

VALERIE FAGERLIN

Turtle Lake, WI ***** · 715-***-****

adcmor@r.postjobfree.com

Committed to outstanding customer satisfaction through building respectful & long-term relationships. Accomplished Project Management professional with 30 years of experience in building relationships through positive customer interactions and proactively providing solutions. Extensive experience in Customer Service, Demand Management, Supply Chain Management and New Product Introduction with a detailed knowledge of manufacturing and daily operations. SKILLS

• Proficient use of Microsoft Office, G-Suite, Oracle and Agile

• Detailed, thorough, and professional oral and written communication

• Invoice and accounts receivables management

• Vendor management

• Conflict resolution

• Active listening

• Customer demand management

• Accurate data entry and analysis

• Contract negotiation

• Timeline management

• Meeting facilitation

• Performance tracking

• Profit and loss

• Cross-functional Team management

EXPERIENCE

SEPT 1990 – NOV 2019

MANAGER, PROGRAM MANAGEMENT & CUSTOMER SERVICE, SANMINA As a Senior member of the management staff, I managed the Program Management and Customer Service Teams who were responsible for all Demand Management and Commercial activities within the company. Achieving operational objectives by contributing information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, increasing productivity, managing quality and customer service standards, resolving problems, completing audits, identifying trends, determining system improvements and implementing change.

2

• Executed contractual agreements and ensured compliance to them

• Managed all commercial activities & timelines for new product introduction

• Forecasted monthly revenue and tracked actuals weekly to ensure goals were accomplished

• Managed Key Business Indicators to meet and exceed company goals: On time delivery, revenue targets, profitability, outstanding accounts receivables, excess and obsolete inventory, customer satisfaction

Accomplishments:

• Maintained an outstanding accounts receivable balance of less than 1%

• Decreased excess and obsolete inventory to under $100K, thus reducing inventory reserves

• Sustained on time delivery to promise rate of 99.9%

• Achieved an average customer satisfaction rating of 3.8 out of 4 for communication and flexibility for all key customer accounts

• Negotiated reduced lead times and order quantities for critical raw materials with key suppliers

• Developed strategic customer growth plans to increase revenue and profitability for key customers

EDUCATION

WITC RICE LAKE

Supervisory Management Courses (24+ Credits), Quality Management Courses FRED PRYOR

Financial P/L Management, Advanced Excel Training, Supervisory Management Training, Customer Service Training, Project Timeline Training SANMINA - 2008

Lean Six Sigma Green Belt Certified

PERSONAL REFERENCES

Available upon request.

PROFESSIONAL REFERENCES

Available upon request.



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