Manager Customer Service
Resume:
MARILYN JAMES
Evergreen Park, Illinois, *****
adcmop@r.postjobfree.com
PROFESSIONAL SUMMARY
Accomplished Project Manager with a successful track record on the overall direction setting, execution, on-time completion, and financial outcome of assigned construction projects. Key skills include adaptability, leadership, teambuilding, and overseeing process in areas of Construction, Facilities Relocation, and Vendor Management, with a focus on Customer Service
Budgeting
Change Management
Communication
Construction Management
Customer Service
Leadership
Microsoft Office & Microsoft Project
Process Improvement
Project Management
Scheduling
Problem Solving
Risk Management
Team Building
Time Management
SKILLS
EXPERIENCE
Construction Account Manager 09/2018 to 10/2019
ICON IDENTITY SOLUTIONS Rolling Meadows, IL
· Developed and managed $14M start-up program to install Out Door Menu Boards for McDonald’s Restaurants
· Created and financial account metrics mentored a team of 8 members to define project cost, scope, and to oversee a successful delivery of a total of 850 store locations on time and within budget
· Built internal ERP system for easy accessibility & effective information sharing throughout the team
· Drive customer service, providing on-site project leadership to meet client goals, lead weekly calls to update clients and ensure 100% satisfaction with deliverables
· Focused on creating an accurate forecast to track & report to the Executive team
· Manage team for projects through full development phase, resulting in shorter construction timelines Construction Project Manager 09/2018 to 10/2019
ICON IDENTITY SOLUTIONS Rolling Meadows, IL
· Successfully managed interior modernization renovation for 17 McDonald’s Restaurants with total program budget of $44M
· Interpreted construction drawings specifications, blue prints, job orders, company policy, and procedures for workers to ensure accuracy and consistency and to minimize scope creep
· Built successful teams of subcontractors who worked efficiently and delivered on time store openings
· Negotiated final budgets with vendors/contractors maximizing over $5M in revenue and 8% Margin gain
· Effectively strategized project governance plans, schedules, deadlines, needed resources, and contractors
· Earned the trust of owner operators, superintendents, and contractors by delivering consistent communication throughout project duration
Project Manager 07/2016 to 07/2017
KAYHAN INTERNATIONAL Schaumburg, IL
· Developed/Tracked timelines and document progress relative to established benchmarks on a $17M Global Account
· Established great communication while determining scope and client expectations reviewing project and service requests daily with internal team members as well as stakeholders
· Successfully orchestrated relocation of the Motorola HQ facility to new downtown location supporting internal design specifications
· Created project timelines and weekly reports documenting current status
· Partner with field personnel to handle and assist with project issues as they arise eliminating frustration
· Reconciled and eliminated wasteful costs while completing the close out process Project Manager 02/2013 to 06/2016
CONTINENTAL OFFICE ENVIRONMENTS Toledo, OH
· Won $5M Healthcare Bid utilizing special contract pricing with vendors for proposal accuracy
· Resolved purchase order discrepancies slashing profit loss and unpaid invoices with vendor/client
· Coordinated project phase/delivery schedule of product with vendor/client; ensured satisfaction
· Optimize relationships using frequently and honestly communication with the customer, internal team, subcontractor, vendors and material suppliers creating a better rapport for future projects
· Managed renovation buildouts scope, schedule, and budget of Healthcare and Educational facilities
· Brainstormed and implemented methods to minimize capital expenditures while ensuring that scope, schedule, budget and quality goals were met
Assistant Project Manager 08/2011 to 06/2012
ESD - IT Consulting Rooted in Healthcare Toledo, OH
· Exemplified time management and leadership skills in generating schedules for groups of 300+
· Determined scope for hospital new internal data system to ensure smooth integration
· Organized approval process, monitored hotels stays, transportation, expenses & Timesheets saving money by preventing discrepancies in reports
· Delivered each project on time and within budget with the stakeholders’ satisfaction guaranteed EDUCATION
Bachelor's: Supply Chain Management 01/2015
University of Toledo Toledo, OH
• University of Toledo (Toledo, OH) B.S. Supply Chain Management, 2015 Bachelor's: Interior Design 01/2008
International Academy of Design and Technology Tampa, FL
• International Academy of Design and Technology (Tampa (Tampa, FL) B.F.A. Interior Design, 2008 Associate: Business Management 01/2005
Owens Community College Toledo, OH
• Owens Community College (Toledo, OH) A.A. Business Management, 2005
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