Engineer Software
Resume:
Elesia Lockhart
adcmnz@r.postjobfree.com
Experience
BP Petroleum
Win7 - Win10 Deployment/ Migration/Data Transfer Engineer May 2019 - June 2019
• Completed and troubleshot Data Migration from old pc to new pc via cross cable.
• Imaged pc's from Win 7 - Win 10
• Received new laptop and placed into inventory tracking system
• Troubleshoot issues within Outlook 365 and One Drive
• Backed up PST files importing/exporting from Win 7 to Win 10
• Installed and troubleshoot Citrix and CrossConnect
• Tested and cleaned PCs, laptops and other related hardware as needed.
• Maintained, analyzed, and troubleshoot software and computer peripherals as needed during the upgrade.
• Set up, configured and add all required hardware.
• Restored all user and configuration data from user’s backup.
• Provided resolution of end user’s technical issues post migration and after deployment.
• Performed asset management and inventory via ServiceNow
Mott MacDonald Holdings
Win 7 - Win 10 Desktop Deployment Technician October 2018 - April 2019
• Imaged pc's from Win 7 - Win 10
• Imaged and deployed software applications, Anti-virus protection, patches and updates
• Used standardized procedures in SOE to prepare IT equipment
• Installed and configured operating systems
• Pushed software using SCCM Management Console
• Imaged pc's from WinXP, Win7/Win10 using USB thumb drive
• Created users in Active Directory, unlocked account, and password resets
• Interacted and communicate with end user to obtain a list of specific software and user credentials
• Supported L2/3 Microsoft suite of products such as Win10, Office 365 & SharePoint
• Performed break fixes and configurations on Dell Latitude/Precision laptops,desktops, tablets, mobile
devices
• Managed a team of 7 technicians through corporate projects and scheduling
• Assisted with remote and onsite IT support as part of a local and remote-based team
• Work through the ServiceNow web-based help desk ticketing system and respond to
• Lead team of 7 L1/L2/L3 techs and and assist with project management
• Collaborated with development team and L2/L3 techs to see how we can improve workflow related issues
• Used ServiceNow to answer request and incidents through the corporations
• Assisted with IT Asset Management and inventory via ServiceNow and vendor communication
Wipro Technologies Limited
Field Services Smart Hands & Feet May 2018 - October 2018
• Provided SOE IT Infrastructure field support
• Troubleshot hardware, software, operating system issues
• Validated hardware warranty or customer security compliance requirements
• Performed smart hand activity under instruction based activities at sites through NJ and NY
• Performed MAC and PC HW / SW, support, new builds, adds, moves, changes, and installations
• Installation of computer software on MAC and Windows (imaged & configured)
• Lifted/moved computer equipment weighing up to 50 lbs
• Coordinated data center schedules and onsite projects
• Performed site survey on all data center devices, logged and tagged
• Performed basic administration of Windows O/S & MAC such as password reset, account lockouts in SOE
• Installed Anti-spyware and Anti-virus software and patches via SCCM
• Took ownership of tickets via Service Now Ticketing System
• ILO Configurations on Blade Server
BASF/The Fountain Group
Smart Phone Mobile Administrator March 2018 - April 2018
• Provided end user support for Android and iOS phone activations and email setup on phones.
• Worked with Excel spreadsheets for rollout of 7,000 mobile phones
• Listed all end user mobile phone orders, track and keep up to date
• Handled of Client system (gAHD) request and incident tickets.
• Assisted with activation and upgrades and setting up end user email accounts
• Downloaded and troubleshooted corporate software via Intune app
• Sent Emails with delivery and activation instructions to end users
• Updated new equipment in SAP Client Billing system
PSE&G/SmartSource Resourcing
L1/L2 Desktop Deployment/Field Tech August 2017 - October 2017
• Imaged pc's from Win 7 - Win 10
• Set up and imaging of Surface tablets, Dell/HP/laptops and computers and Panasonic ToughBooks
• Installed sims cards, batteries and Ram in new devices
• Performed data transfers, pc migrations, builds and refreshes
• Created user profiles in Active Directory
• Mapping of shared drives and network printers
• Installed and configured Bitlocker encryption
• Performed pc and laptop breakfixes
• Troubleshoot Task Sequence error codes
• Upgrading and configuring Jabber
• Provided L2/L3 MDM support for Androids and IPhones along with Panasonic desktop devices
• Entered ticketing information into Service Now
Mondelez Foods International
PC Deployment & Field Tech March 2017 – August 2017
• Imaged pc's from Win 7 - Win 10
• Installed and deployed software using SCCM in SOE
• Deployment of new pc's and Mac computers
• Performed hardware deployment and break/fixes set up new desktop pcs
• Mapped network drives and network printers via server/hostname and or ip address
• Deployed new PCs, hardware and printers
• Disconnected and reconnected pc’s/Mac computers monitors, keyboards, mice, docking stations, and patch
cables
• Mounting of Single or Multiple monitors on arms
• Set up new users, delete user, reset passwords and unlock user accounts via Active Directory
• Imaged and re-imaged Win 7/Win10 laptops, desktops and Mac computers via Ghost & SCCM and USB tools
• Provided L2 Support for PC Builds and Migrations
St.Michael's Hospital/Savvy Consulting
IT Consultant For EPIC GO Live Project June 2016 – March 2017
• Provided L1/L2 & L3 support for desktop, laptops, printers, peripherals and other computer related devices
• Imaged workstations from XP Win 7 - Win 10
• Installed/Configured Citrix Receiver and VMWare
• Logged into end user pc’s with Administrator credentials
• Reset user passwords, unlock user accounts using Active Directory
• Mapped printers and network drives
• Swapped out pc’s, monitors, mice and perform pc break fixes
• Deployed new PCs, hardware and printers
• Installed Outlook Office 365 Web
• Installed Windows 10 on pcs via thumb drive or disk as requested
• Installed Access Points
• Installed Wi-Fi connections
• Performed GP updates for AutoLogon OU
• Reimaged computers via Ghost
• Resolved tickets over the telephone, remotely or by desk side
AIG Financial Group Apolent IT Corp
IMAC/R - PC Imaging & Floor Support Tech June 2016 – February 2018
• De-installed PCs and MAC computers and get them ready for relocation
• Gathered all computer equipment, devices and cords for surplus
• Re-stacked and connected all computers, docking stations and components correctly
• Installed hoteling monitors in correct location
• Located user ip and computer name to prepare for upgrade or pc refresh/migration
• Imaged or Re-imaged PC's and MACs via Ghost Imaging Software
• Backed up all user information to prepare for migration or imaging
• Migrated PC software using Altiris Deployment Management Tool
• Deployment of Windows 8.1 and Windows 10
• Remote into user desktop to ensure all services/applications and folders have been recovered
• Unlocked user accounts and change user passwords using Active Directory Services
• Assisted with floor support and ticket escalation upon request
• Supported systems running in a VMware environment
• Communicated any changes or problems to Lead Tech or Manager to assist in resolution
Valley National Bank August 2013 - May 2016 Enterprise Deployment Engineer
• Imaged surrounding bank branch workstations and laptops using Altiris
• Imaged pc's from Win 7 - Win 10
• Deployed and configured software
• Hardware deployment
• Performed hardware break fixes
• Remote logins
• Password resets, unlocking accounts via Active Directory
• Installated of Citrix, VMWare
• Installed of Symantec anti virus and protection
• Encryption of laptops using Bitlocker
• Installlated configuration of VDI
• Performed L1/L2 service request via ServiceNow Ticketing System
• Performed Asset Management
Clear Caption/Purple Communications Smart Device Installation Technician
Full-Time Long Term Contract June 2013 - May 2016 (New Jersey Area)
• Receive and confirm daily assignments
• Determine installation location of Ensemble at customer's location
East Orange General Hospital IT Help Desk Specialist
Full-Time Rotating Evening Shift September 2012 – February 2013
• Provided desk side telephone/email/MS application support
• Checked and monitor all 3M Server connections throughout shift
• Checked/recorded/monitored Clintrac & ChartLNC status on 3M Server
• Checked and monitored all interfaces and CPU usage throughout shift
• Responded to system outages and alerts at L1/L2
• Performed file transfers (HRIS, BLUE MARSCH/Apollo] in AS400
• Followed up and monitored Remedy ticket queue to ensure issues were probably resolved
• Monitored DCS audit logic for user lockouts and password resets
• Backed up all servers and replaced backup tape for next shift
• Labeled, stored and changed backup tapes
• Performed Sun1 server backups on rotating shift
• Performed password resets using AS400, Centricity, ExitCare & Streamline applications
• Record activities in the Operations turnover log and maintains incident report for all problems that occur
during assigned shifts
• Send notification of system events to Sr. management
• Opened and created service request tickets in IBM I-Series and assign them to technicians
• Provided user account adds/moves/changes in Active Directory
• Created Wifi passwords for users with smartphones & computers
• Reset passwords for virtual users
• Performed computer migrations and system configuration on XP, Vista, & Windows 7
• Provided switchboard and administrative duties such as MS Word docs, Excel Spreadsheets, etc.
Dendreon Bio-Pharmaceuticals Clinical QA Associate
Full-Time Long-Term Contract - Completed May 2011 – September 2012
• Performed clinical batch record preparation, issuance, and review
Education
Bloomfield College Institute of Technology Graduated: February 2011
Major: CCNA Security + Minor: Cisco Certified Network Associate
Gibbs College of Livingston Graduated: December 2009
Major: Computer Network & Security Minor: Technical Support
Obtained: Associates Degree in Applied Sciences
Academic Honors:
•Dean's List - Honors List
•Internship: Horizon BCBSNJ Help Desk Support
Technical Skills
Active Directory, TCP/IP, DNS, Subnetting, DHCP, IPConfig, Ping, Netstat, Traceroute, RDP, DameWare, VMWare, VPN, Altiris Imaging, Ghost Imaging, Radia Imaging, Active Directory, ILO Configuration Administrative tools, IPv4, IPv6, Switches, Routers, OSI Model, Telnet, SSH,
I-Series, AS400, GE Centricity, Outside View, SAP, Multi monitor connections, Break down and Re-stack of pc’s, mapping network drives & printers, Computer Diagnose/Troubleshoot/Repair, Hardware break-fixes
Operating Systems:
Windows 2003/2006/XP/Vista/2010/Windows 7/Windows 10
Software Skills
Software Applications: MS Word, WordPerfect, Excel, PowerPoint, Outlook, Symantec Tools, Lotus Notes Same-time, Radia Deployment Tool, SCCM Deployment Tool, Altiris Software Deployment tool, McAfee Anti-Virus Protection, Ghost Imaging tool, Radia Imaging tool, Adware/Malware/Spyware Removal tools,MDT, RDP, VMWare, DameWare, PDF, PC Refresh, Backing up user data, PC/Data Migration, Hardware break-fix, Software installations, Speed Typing 55 wpm,,Xerox Copiers, Scanners, Printers, Fax Machines, Internet Research, Internet Explorer v6 -v11, Safari, Google Chrome, Firefox
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