Administrative Assistant Social Media
Resume:
Margarita Kalivukh
Administrative Assistant/ Language Support
adcmmo@r.postjobfree.com
ABOUT ME
Hello, my name is Margarita Kalivukh - I have 8 years experience in customer service, sales and administrative support. I strive to achieve a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. I currently work as an Administrative Assistant/ Russian Language Support Specialist at Habichat but will be relocating to Montreal on April 15th and looking for a new job . I have a degree in Psychology and a postgraduate certificate in marketing from Fanshawe College. There is plenty more to know about me, I look forward to hearing back from you at your convenience at 438-***-****. Thank you.
EXPERIENCE
Habichat, Toronto, ON - Administrative Assistant/ Russian Language Support Specialist October 2018 - Present
● Provide Russian / English translation support for all out-bound advertising and support articles.
● Proactively engage with Russian-speaking clients, uncovering needs, providing help and advice.
● Providing high level administrative support to upper management and executives (at times just one and others, supporting 2+)
● Scheduling high volume appointments and managing calendars on a consistent basis
● Arranging extensive travel requests including local and international trips, all logistics included
● Preparing documents correspondence and reports along with creating presentations for various mediums
Sunglass Hut, London, ON - Customer Service Representative January 2017 - October 2018
● Achieve and exceed goals through sales strategies, clienteling, sourcing new customers.
● Building productive long-term relationships with existing customers.
● Deliver renowned and authentic service - creating a Luxury customer experience. Ставрополь Реклама, Stavropol, Russia - Customer Support Manager July 2012 - May 2015
● Lead customer implementation and onboarding
● Provide technical and customer support as per company core values.
● Work cross-functionally to resolve customer issues
● Update support materials and maintain customer support desk.
● Create training videos and guides. Lead webinars for https://www.rek26.ru/ EDUCATION
Institute of Friendship of the People of Caucasus, Stavropol, Russia
- Bachelor of Arts (B.A.) in Social Psychology
September 2005 - April 2010
Fanshawe College, London, ON
- Certificate in Marketing Management & Digital Marketing January 2018 - August 2018
REFERENCES
Available upon request.
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