Customer Service Office

CORE COMPETENCIES:

Effective in leading or participating in a team environment

Experience using a variety of computerized accounting

software and basic Microsoft Office

Exceptional customer service and organizational skills

Able to work with minimal supervision

Experience in gathering data and compiling for financial

reports

Sound analytical, problem-solving and interpersonal skills

Ability to accurately calculate, post & manage accounting figures

Train new staff on accounts receivable, billing, payroll, reception & inventory functions

PROFESSIONAL EXPERIENCE:

Western Industrial Services Ltd. - Winnipeg, MB

& Western Waste Management Ltd. – Winnipeg, MB

Reception (February 2003 – December 2019))

Assist with front line reception & switchboard duties

Prepare letters, quotations & various office documents

Provide billing & order entry services for all Company firms

Administer collection procedures & apply payment allocations

Monitor & reconcile customer accounts; process adjustments

Update customer files, investigate & resolve customer queries

Maintain & continually update jobs, contracts & contract compliances

Prepare bank deposits, reconcile bank statements

Process or assist all Company payrolls

Prepare payroll remittances

Code & process Accounts Payable invoices

Self-assess & process PST remittances

Collect & maintain inventory consumption date to appropriate jobs

Prepare & analyze job costing reports for forwarding

Communicate with customers & vendors via phone, email or in person

Assist all estimators with verbal or written customer service tasks

Support estimators/sales with any billing or contract issues

Process intercompany transactions

Basic knowledge of accounting systems, budgets & internal controls

MGI Canada, Winnipeg, MB

Reception (January 1999 – January 2002)

Primary functions included maintaining the switchboard, data entry, billing, customer service duties and general accounting responsibilities

Geoplast (formerly Thompson Plastics LTD.), Winnipeg, MB

Office Manager (July 1984 – November 1997)

Responsible for accounts payable transactions

Responsible for billing & accounts receivables transactions

Processed bi-weekly company payroll for all co-workers

Supervised support staff in office when applicable

Maintain & verify company inventory

Performed purchasing duties

Train incoming staff as Company grew

Prepare & record minor bookkeeping procedures for our accountant

Balance bank statements

EDUCATION:

Wawanesa Collegiate, Winnipeg, MB

High School Diploma

References available upon request.

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